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Serra Toyota
Birmingham, AL
2,805 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 02, 2023
Everyone is very polite and courteous. They let you know the status of you're vehicle while being serviced. They let you know the status of you're vehicle while being serviced. More
by chaviersdaniel
Employees Worked With
Dennis Wood very professional and always has what's best for the customer in mind, Morgan Smith, Matt Patterson
Helpful May 29, 2023
I live in Ragland and when I scheduled my appointment I told the person I had coupons for oil change and tire rotation. She said that was fine and set up the appointment. When I arrived I gave the tech my told the person I had coupons for oil change and tire rotation. She said that was fine and set up the appointment. When I arrived I gave the tech my coupons and he told me I could only use 1 coupon. I needed to schedule another appointment to use the 2nd coupon. I explained I live approximately 50 miles away could they just do both while I was there. I spoke with a manager and he refused to take both coupons. This is very inconvenient. I had my oil changed and he asked if I wanted to schedule an appointment for tire rotation. I said no. I'm not driving here again for a rotation. I rather have it done locally even it cost more. Then I asked the service tech how many miles can I drive with synthetic oil before next oil change. He said 10k miles but the sticker on the windshield says 5k. So, now I'm confused if I can drive 10k miles or only 5k. I've never had a good experience at Serra Toyota B'ham including the day I purchased my Rav4. That day was a nightmare! More
by Coolgramz
Employees Worked With
Matt Patterson
May 27, 2023
Absolutely tremendous to work with! They offered the best rates and deals available. The all encompassing dealer to do business with it; helpful, kind, generous, knowledgeable, and will They offered the best rates and deals available. The all encompassing dealer to do business with it; helpful, kind, generous, knowledgeable, and willing to work with you in any way possible. The sales rep Nick and Ben Braxton were the two guys handling my trade/sell. They worked with me showing me great kindness and patience. They really knew what they were talking about and willing to help me in any way! 5 stars ALL THE WAY!!! More
by jcsciro
Employees Worked With
Ben Braxton, Nick C.
May 27, 2023
Shannon is always polite and courteous. The appointment was easy to make, and the service only took a little while. I was very pleased with the experience.. The waiting room is clean and co The appointment was easy to make, and the service only took a little while. I was very pleased with the experience.. The waiting room is clean and comfortable. More
by wwestbro
Employees Worked With
Matt Patterson
