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Serra Toyota

Birmingham, AL

Overview
Reviews
Vehicles
4.8
2,840 Reviews
Call Dealership (205) 623-2298
View Awards

1300 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,840 reviews

January 09, 2023

Start to finish, wonderful experience. Erick Fitzpatrick is a great communicator. Hour and a half once we got to the dealer and we were driving home in our new vehicle. More

by Jackson.jacks.patrick
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Erick Fitzpatrick
Report | Print
January 06, 2023

AJ, Art, Justin, and Kris respected my time and opinion, and found the best car for me!! More

by Ljthompson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kris Rumph, Justin Hamblin, AJ Curry, and Art
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January 06, 2023

Thankful that Arthur Hall was honest and forthcoming. He, Kris Rumph and AJ Curry make a great team!! More

by Ljthompson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arthur Hall, AJ Curry, and Kris Rumph
Report | Print
January 06, 2023

Everything was right on time with the service and the communication about the next service was provided. More

by ushertauris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
Jan 07, 2023 -

Serra Toyota responded

Hello, Customer satisfaction is very important to us. I would like to learn more about your visit with us and the 3-star rating you have shared. Please reach out to me at your earliest convenience to discuss any feedback you have. I look forward to hearing from you. Thank you, Meghan Barnes Customer Relations Manager (205) 838-4400

January 05, 2023

John was great! In and out and all went smooth, first time there and I’ll use them next time for SURE More

by French
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
Jan 06, 2023 -

Serra Toyota responded

Thanks for the high rating and feedback. We are glad to learn the Team was able to meet all your needs and expectations. We hope you continue to choose Serra Toyota Birmingham for all your automotive needs.

January 03, 2023

Great Service. Josh Wood (service advisor) was very friendly and helpful. The waiting room is very comfortable and clean. More

by Barbarameganbush13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Wood
Report | Print
Jan 04, 2023 -

Serra Toyota responded

Hello! We know the importance of having a great experience when servicing your car, thanks for choosing Serra Toyota Birmingham to help. Your high rating is greatly appreciated.

January 03, 2023

Shawn Jenkins is the best! He made sure we were happy with the SUV purchase. More

by shunjohn78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Jenkins
Report | Print
Jan 04, 2023 -

Serra Toyota responded

We are happy to receive your five-star review. We're glad we could assist in narrowing down your decision and happy to know that you drove off the lot with a new SUV. Enjoy your new purchase, and don't hesitate to reach out if we can help you again.

January 02, 2023

Always professional and courteous. Personnel is very nice, have not had a problem with the Personnel on this visit. Keep up the good work. 👍 More

by Dotsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
Jan 02, 2023 -

Serra Toyota responded

Thank you for leaving us this excellent review. We are very glad to know that our team here at Serra Toyota Birmingham has been a pleasure to work with. Feel free to reach out to us if we can do anything else to help you or your vehicle.

December 31, 2022

The process was efficient. The service advisor was friendly and knowledgeable. The price was fair. More

by PapaRon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
December 30, 2022

Matt Williams couldn’t have been nicer. He sold me a great truck. Very happy More

by barrie312
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aundrae Williams
Report | Print
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