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Serra Toyota

Birmingham, AL

4.8
2,837 Reviews

1300 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,837 reviews

November 06, 2022

I did 3 weeks of research. Compared prices and offers in three states. I live in Florida, and Serra Toyota in Birmingham AL, was the only dealer that had what I wanted and with More

by Cjedwards82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Parnell
Nov 09, 2022 -

Serra Toyota responded

Thank you for the 5-star review. We hope to continue being your go-to dealer, please don't hesitate to reach out when you need anything in the future. Thank you very much for choosing to bring your business to us here at Serra Toyota Birmingham.

November 06, 2022

The staff is always very personal and professional. Always keep you up on what's going on with your vehicle. More

by Ty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will, Matt Patterson
Nov 08, 2022 -

Serra Toyota responded

Hi Ty, Here at Serra Toyota Birmingham our staff's number one goal is to be personal and professional to always let you know what the status is with your vehicle. If you require any additional help, feel free to let us know.

November 05, 2022

I know that you were busy, but 2 hours for an oil change seems excessive. More

by demccay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Nov 19, 2022 -

Serra Toyota responded

Hello, Thank you for your feedback. If you would like to discuss the timeliness of your recent visit with us at Serra Toyota Birmingham, please feel free to contact me. Best regards, Meghan Barnes Customer Relations Manager (205) 838-4400

November 04, 2022

Josh was very helpful to me. He communicated what was needed for my car very professional More

by avoria372000@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Jenkins, Matt Patterson
Nov 07, 2022 -

Serra Toyota responded

Hello. We are pleased to know our Service Team communicated detailed knowledge to keep you informed on the precise service being performed on your vehicle. Thank you for trusting us here at Serra Toyota Birmingham and please let us know if you need any further assistance.

November 03, 2022

Excellent and timely customer service. I did not buy my car from this dealership. They let me make an appt for my warranty work. Hoover Toyota would not. Thank you for valuing my time! More

by drgrn1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Nov 06, 2022 -

Serra Toyota responded

Thank you for choosing Serra Toyota Birmingham. We are delighted to know your experience was excellent and was done in a timely manner. We strive to provide the best service possible.

November 01, 2022

That was a great experience with Serra Toyota. Beh was really helpful. Excellent customer service. I couldn’t go in person at the dealership, they delivered my car to me. Thank you More

by catherineamangoua
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beh Doli
Nov 01, 2022 -

catherineamangoua responded

Great great experience Thank you

November 01, 2022

The waiting room was clean with enough space to prevent feeling crowed. I was updated on the vehicle service from time to time. Having my vehicle serviced there was not a hassle at all. More

by temarn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Nov 04, 2022 -

Serra Toyota responded

Hello, our Service Team kept you updated on the maintenance job on your vehicle for a smooth experience. We, at Serra Toyota Birmingham, are glad that you enjoyed our clean waiting room. Have a wonderful day!

October 31, 2022

Serra Toyota service is always sone right. Service Department manager, Matt Patterson and service writer Eric Hale aways keep me informed on the status. More

by tjpic1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hale, Morgan Smith, Matt Patterson
October 27, 2022

It is very clean. Food is there for the hungry.great service, courteous. I love Sierra. This company never disappointed me. Thank you. More

by albertelew15@outlook.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
October 27, 2022

Experience seamless. Morgan was an amazing salesperson with patience and was able to help me with all my car buying needs More

by rmr5926
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Smith, Chris McDaniel, Matt Lawley, Matt Patterson
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