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Serra Toyota
Birmingham, AL
2,788 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,788 reviews
February 22, 2024
Very friendly, courteous staff. Three of our vehicles have been purchased from there, and we have always had good service from them. Three of our vehicles have been purchased from there, and we have always had good service from them. More
by ptb
Employees Worked With
Dennis Wood
Helpful February 20, 2024
All things considered, I found my first- ever visit to a dealership service center a positive experience. I found intake process overwhelming. I wasn’t ready for the computer service. But once all the in dealership service center a positive experience. I found intake process overwhelming. I wasn’t ready for the computer service. But once all the intake work was done, the wait was what I expected. When my car was finished and my bill paid, I was pointed in the direction of my car where my key had been left. I was on my own to figure out which one of the two white Rav 4s was mine. I learned a lot and I know what to expect next time. And I will hang my lanyard from the rear view mirror to make identifying my car easier. More
by Carolfjordan
Employees Worked With
I don’t remember. Not used to so many to choose from
February 18, 2024
The salesman was good. The offer on my trade in was insulting. Then the price goes up on the new car after I make them give me what I’m asking for from 35,000.00 to 39,999. The offer on my trade in was insulting. Then the price goes up on the new car after I make them give me what I’m asking for from 35,000.00 to 39,999.00 More
by Rex7457
Employees Worked With
Devin Davis
February 17, 2024
They are fast but they really don't listen when you have a problem, they don't like to solve issues when you tell them something about your car. They comes up with excuses a problem, they don't like to solve issues when you tell them something about your car. They comes up with excuses More
by akersh0902
Employees Worked With
William Humphrey , Beh Doli
February 15, 2024
Tried working a deal from afar for one of their vehicles priced great online, until they hit me with the out the door price of nearly $5k more and said their warranty was mandatory, couldnt give me a clear priced great online, until they hit me with the out the door price of nearly $5k more and said their warranty was mandatory, couldnt give me a clear breakdown of their fees, and overall just poor service. I do not suggest this dealership. More
by Mr. Jim Business
Employees Worked With
Alexis
February 15, 2024
Still gave 5 stars considering my recent experience. After my routine maintenance of getting my oil changed. My change oil light came on due to the technicians not resetting my oil light. I live very fa After my routine maintenance of getting my oil changed. My change oil light came on due to the technicians not resetting my oil light. I live very far away from the dealership, therefore making a trip back is not an option. This incident is a inconvience and time consuming with my hectic schedule. I have been doing business with Serra Toyota for many years, and have had numerous cars serviced there. Never any issues, all the staff is always friendly and helpful. Never pushy doing my time I've purchased my vehicles there. Ive never scheduled on a Saturday. Maybe this was not a good day of the week to choose. Very crowded and a little unorganized!! More
by Ms. Williams
Employees Worked With
Matt Lawley, Tim Mergenthal, Quinton Smith, Matt Patterson
February 13, 2024
Eric and Jake was totally awesome, the turn around time was exceptional! Thanks you guys for always taking care of my family and self! Brian trained you all beyond standard was exceptional! Thanks you guys for always taking care of my family and self! Brian trained you all beyond standard More
by Tyieshajordan23
Employees Worked With
Eric, Jake, and Brian from the service side
