Serra Toyota

Serra Toyota responded

Hello, Thank you for taking the time to provide us with your feedback. We always strive for customer satisfaction and take your feedback seriously. I would love the opportunity to speak with you about your communication with our staff. Can you please reach out to me directly so we can discuss this further? I look forward to hearing from you. Meghan Barnes Customer Relations Manager (205) 838-4400

suley1 responded

Ms Barnes, I have just sent the following response to January Taylor who emailed me. My question to you remains the same: Finally, after more than a month someone offers an apology, so thank you for that. However, as you stated the order was refunded on 5/2 more than a month after it was placed. Further, your parts department gave an estimated shipping timeline in writing but failed to adhere to it. No problem, as you said they must be overwhelmed. But, they stopped responding to inquiries and request to cancel the order while charging my card and telling me in writing that the order will be processed 2-4 days. Then even after a week I don't get any response. This is concerning. Finally, I take action and your employee Erick Fitzpatrick sends me a threatening email to "Tag" my order and calling me a fraud. UNACCEPTABLE! What have you done to correct Mr. Fitzpatrick's behavior? Is your dealership saying that such behavior is, okay? Your Toyota brand's mission says otherwise but practically this is what I have dealt with my first (and last) Toyota. Anyone cares to correct this?

Serra Toyota responded

Thanks for your review, Devan. We are glad to learn that we exceeded your expectations and made the car-buying experience an easy one. The Serra Toyota Birmingham Team is ready to assist with any future automotive needs you may have.

Serra Toyota responded

Thank you for taking the time to leave a review for our team. We appreciate your business and the referrals that you send. The Serra Toyota Birmingham Team welcomes you back.

Amina miller responded

Great dealership I would recommend anyone here they are awesome

Serra Toyota responded

Thank you for your positive feedback. At Serra Toyota Birmingham, our Service Department always strives to provide quality and efficient service and support when you come in for a visit. We appreciate your business, so please don't hesitate to reach out to us for any future auto-related needs.