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Serra Toyota

Birmingham, AL

Overview
Reviews
Vehicles
4.8
2,843 Reviews
At Serra Toyota, Inc in Birmingham, AL, also serving Hoover, Trussville, Pinson, Chalkville and Tuscaloosa, we understand where you buy your new Toyota is just as important as the purchase itself. One visit to our facility at 1300 Centerpoint Parkway in Birmingham and you’ll understand why hundreds of people choose Serra Toyota each month for their new or pre-owned Toyota purchase. Located just minutes from downtown Birmingham, we are convenient to the metro area and open 6 days a week, including our service department to serve you. 20 Years of Experience at Birmingham's Serra Toyota When you visit Serra Toyota , you’ll experience the friendly and knowledgeable staff you’d expect from a family owned and operated dealership with over 20 years of selling Toyota’s and the selection and resources you demand from a large Toyota dealership. The sales showroom is equipped with 4 large flat screen TVs to keep you in touch with the news of the day or your favorite show. Relax and enjoy your favorite SEC team’s game while our award-winning sales professionals prepare your new Toyota for delivery. Our Service lounge is equipped with 2 large flat screen TVs for your favorite show, news channel, or game. You can relax and enjoy the game on Saturdays knowing your Toyota is being serviced by our factory trained Toyota Technicians. We also offer each guest, complimentary breakfast and lunch, free Manicure Mondays, shuttle service, and our “Stay Put Service” which is a complimentary pick up and drop off service . Rental vehicles are available
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1300 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,843 reviews

May 03, 2022

Great experience. Friendly people and staff. The Salesman and Financial staff was helpful and friendly. We felt like part of the family. More

by Brian Ponder
Recommend Dealer
Yes
Employees Worked With
Freddie Jordan
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May 04, 2022 -

Serra Toyota responded

Thank you, Brian, for joining the Serra Toyota Birmingham family. Our Sales Team goes all out to make our customers feel welcomed and heard. We look forward to welcoming you back in the future.

May 03, 2022

Great place! Would definitely recommend to basically everyone! Great service and especially nice people who will do everything to help you out! More

by Monica Lowery
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mergenthal, Komissa Yao
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May 04, 2022 -

Serra Toyota responded

Hi Monica, we strive for a high level of customer satisfaction in all aspects of our dealership here at Serra Toyota Birmingham. Reviews like yours help us to continually improve to be the best.

May 03, 2022

I honestly had a great service from this Dealership in general and all above Komissa Yao,the sale person. I can’t wait to recommend him to my family and friends willing to purchase vehicles. More

by Halidou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Komissa Yao
Report | Print
May 04, 2022 -

Serra Toyota responded

Thank you for taking the time to recognize Serra Toyota Birmingham, and recommend us. We hope that you're loving your new vehicle. If you have any auto-related needs in the future, please know we are here and ready to help.

May 03, 2022

Fraud! Tried to steal my money and when I complained, started sending me threatening emails. Toyota Brand engagement center is helpless. EricF you are a thi More

by suley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erick Fitzpatrick
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May 05, 2022 -

Serra Toyota responded

Hello, Thank you for taking the time to provide us with your feedback. We always strive for customer satisfaction and take your feedback seriously. I would love the opportunity to speak with you about your communication with our staff. Can you please reach out to me directly so we can discuss this further? I look forward to hearing from you. Meghan Barnes Customer Relations Manager (205) 838-4400

May 05, 2022 -

suley1 responded

Ms Barnes, I have just sent the following response to January Taylor who emailed me. My question to you remains the same: Finally, after more than a month someone offers an apology, so thank you for that. However, as you stated the order was refunded on 5/2 more than a month after it was placed. Further, your parts department gave an estimated shipping timeline in writing but failed to adhere to it. No problem, as you said they must be overwhelmed. But, they stopped responding to inquiries and request to cancel the order while charging my card and telling me in writing that the order will be processed 2-4 days. Then even after a week I don't get any response. This is concerning. Finally, I take action and your employee Erick Fitzpatrick sends me a threatening email to "Tag" my order and calling me a fraud. UNACCEPTABLE! What have you done to correct Mr. Fitzpatrick's behavior? Is your dealership saying that such behavior is, okay? Your Toyota brand's mission says otherwise but practically this is what I have dealt with my first (and last) Toyota. Anyone cares to correct this?

May 02, 2022

Great experience! Easy to work with! Made it a smooth process from start to finish. More

by devanponder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Cheng
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May 03, 2022 -

Serra Toyota responded

Thanks for your review, Devan. We are glad to learn that we exceeded your expectations and made the car-buying experience an easy one. The Serra Toyota Birmingham Team is ready to assist with any future automotive needs you may have.

May 01, 2022

Excelente customers service,congratulations I will recomend to my friends the good service with Toyota dealership keep up your good job. More

by rondonrj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Richie
Report | Print
May 02, 2022 -

Serra Toyota responded

Thank you for taking the time to leave a review for our team. We appreciate your business and the referrals that you send. The Serra Toyota Birmingham Team welcomes you back.

April 30, 2022

It was a very pleasant experience for a first time buyer. Thank you Serra Toyota. ⭐⭐⭐⭐⭐ More

by Phughes601
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Cheng
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April 29, 2022

Very knowledgeable, very helpful, and sweet (Aubrey Whitt). He helped me choose the right car that fit my needs. I definitely recommend him if anyone needs or want a car. More

by Electra Lampkin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aubrey Whitt
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April 28, 2022

Tj was a great salesman he made sure I got the best deal on my brand new Camry More

by Amina miller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Lawson, Jarmaine White, Chris McDaniel, Chris Ziadie, Matt Lawley, Tim Mergenthal, Nick Gregory, Matt Patterson, Calvin Smith, Torey "TJ" Marshall
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Apr 28, 2022 -

Amina miller responded

Great dealership I would recommend anyone here they are awesome

April 27, 2022

The service department were great I came early and a young men name Mr. Kiker showed up on a flying carpet, he was sharp. More

by KansasRunner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiker
Report | Print
May 13, 2022 -

Serra Toyota responded

Thank you for your positive feedback. At Serra Toyota Birmingham, our Service Department always strives to provide quality and efficient service and support when you come in for a visit. We appreciate your business, so please don't hesitate to reach out to us for any future auto-related needs.

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