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Serra Toyota

Birmingham, AL

Overview
Reviews
Vehicles
4.8
2,839 Reviews
Call Dealership (205) 623-2298
View Awards

1300 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,839 reviews

April 08, 2024

Have been taking my cars to Serra for years. Excellent customer service that is worth driving across town for! More

by Joe T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Smith, Tim Mergenthal, Matt Patterson
Report | Print
April 04, 2024

Serra Motors are prompt and committed to customer satisfaction, always sending a reminder to customers to bring their vehicles for servicing and correct all identified faults timely. More

by Grace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
Apr 13, 2024 -

Serra Toyota responded

Your kind words are valuable to us at Serra Toyota Birmingham. It's great that our reminders and timely servicing resonate with you. Thank you for your positive review!

Apr 13, 2024 -

Grace responded

Thank you for servicing my car

April 03, 2024

I drive nearly an hour to use this dealership despite one being 5 miles from my home because they are amazing! Been using them for over 10 years treat women with respect not pushy and their customer service More

by Corvettehall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
Apr 13, 2024 -

Serra Toyota responded

We're grateful for your loyalty to Serra Toyota Birmingham and our customer service. Your kind words about our respectful approach and the amenities we provide like snacks and mini-massages affirm that we are meeting your expectations. Thanks again for choosing us as your preferred dealership.

March 28, 2024

I have been coming to them for many years now. They can surely fix some cars, yessiree. More

by coachkramsey
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
Apr 13, 2024 -

Serra Toyota responded

We're happy to hear you appreciate our automotive expertise at Serra Toyota Birmingham. Thanks for your continued trust in us.

March 28, 2024

Devin Davis was very polite, professional & knowledgeable. Could not have had a better experience. Highly recommend. More

by bamatg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Davis 5 stars, Chris Ziadie
Report | Print
Apr 13, 2024 -

Serra Toyota responded

We appreciate your kind words about our team at Serra Toyota Birmingham. It's great to hear that you had a positive experience and recommend us. Thank you for being our valued customer!

March 27, 2024

I was very impressed with my salesman Komissa Yao. If not for him I would have tried to get my best deal at multiple dealers More

by Dbowers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Ziadie, Komissa Yao
Report | Print
Apr 13, 2024 -

Serra Toyota responded

We appreciate your positive review at Serra Toyota Birmingham. We're glad that our team worked hard to find the best deal for you. Your kind words are invaluable.

March 27, 2024

Excellent pricing right from the first contact. Marie was incredible and knowledgeable about the inventory. Everything handled by phone. Car delivered to me. One happy customer!! More

by Kcarroll0612
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MarieAnne Kramo
Report | Print
Apr 13, 2024 -

Serra Toyota responded

It's great that you found our pricing and staff - including our knowledgeable team - to be of top-notch quality at Serra Toyota Birmingham. We're pleased the phone process and car delivery met your needs. Thanks for sharing your positive experience.

March 26, 2024

The service was speedy and accurate. Derek was very helpful and knowledgeable. Arliegh gave me a manicure while I was waiting. She was very sweet. Definitely will be a future customer More

by bharton68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek , Matt Patterson
Report | Print
March 25, 2024

Couldn’t have asked for better service. Great attitude and service.Will definitely be back. More

by odpatterson54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
Apr 13, 2024 -

Serra Toyota responded

We appreciate your positive feedback regarding Serra Toyota Birmingham's service. We're glad to hear about your satisfying experience and that you value our team's attitude.

March 23, 2024

I was a new service department customer two years ago for a new 2023 4Runner Limited (purchased at a different dealership). This was the third consecutive service check at Serra since buying my 4Runner and More

by rvogel9096
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I received great Svc but can’t remember his name.
Report | Print
Apr 13, 2024 -

Serra Toyota responded

We appreciate your feedback and are pleased to hear you've had great experiences with our service department during your 2023 4Runner Limited checkups. Your journey for an outstanding service from Serra Toyota Birmingham, even being a hundred miles away, shows the value of our customer care. Thank you!

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