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Serra Toyota

Birmingham, AL

Overview
Reviews
Vehicles
4.8
2,788 Reviews
Call Dealership (205) 623-2298
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1300 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,788 reviews

February 02, 2024

Customer friendly, communicates well with the customer, gives details about the procedure being done, has a well maintained waiting area and service reps are knowledgeable about work being performed. More

by rhclayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wood
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Apr 13, 2024 -

Serra Toyota responded

Thank you for the commendations. Serra Toyota Birmingham is glad that our customer-friendly approach and knowledgeable team met your needs effectively. It's satisfying to learn that our detailed communication added value to your experience.

Helpful
February 02, 2024

Everyone at this dealership is very friendly. My family has bought 6 cars from them and we will continue to do so. More

by Jstamper4972
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmadou Sow
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Apr 13, 2024 -

Serra Toyota responded

We appreciate your ongoing business at Serra Toyota Birmingham. We're glad to provide a friendly environment for you and your family continuously. Thank you for sharing this positive feedback with us.

Helpful
February 02, 2024

The sales representative was fantastic. He has a business marketing acumen. I will like to go back to him for next car. More

by adedayoadegbemisoye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Jenkins
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Helpful
February 01, 2024

Enjoyed the buying experience in spite of the tragedy associated with spending money. Great group of folks to work with nonetheless! More

by jlogan623
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Lawley, Gary Wilson
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Helpful
February 01, 2024

Love this place. Every one in Serra Toyota are amazing people hands down. They really work with you! More

by moothierenae
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Jenkins
Report | Print
Apr 13, 2024 -

Serra Toyota responded

We're glad to hear you had a positive experience at Serra Toyota Birmingham and that our team could work closely with you. We appreciate the 5-star rating as well, thank you.

Helpful
February 01, 2024

Excellent customer service the wait time was not that long and was able to get in and out in under an hour More

by Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
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Apr 13, 2024 -

Serra Toyota responded

Thank you for your review. Serra Toyota Birmingham is glad to hear of your positive experience with our customer service and efficient wait times. Your satisfaction is important to us!

Helpful
February 01, 2024

Fantastically accomaditating. And got a great ride in the end. Bah Dalli and Maria were very helpful in finding and providing just what I needed. Thanks to all who had a part More

by Melanie Walton
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beh Doli, MarieAnne Kramo
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Apr 13, 2024 -

Serra Toyota responded

We appreciate your kind words about our team at Serra Toyota Birmingham. It's great to hear that you're loving your new ride. Thank you for the high rating!

Helpful
January 29, 2024

Service oriented, welcoming, friendly and thoroughly focused on us as customers. Service was provided in an expedient manner while we waited comfortably in the customer lounge. Provided a checklist of s More

by louiseannbrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Grider
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Apr 13, 2024 -

Serra Toyota responded

We're pleased to know that the customer experience at Serra Toyota Birmingham matched your expectations. Continual satisfaction is our aim – we appreciate you and your brother-in-law! Safe travels.

Helpful
January 28, 2024

I was greeted promptly when I arrived at the dealership by Pablo Rubio. He stuck with me and worked to meet my very strict parameters. More

by Susan Runyon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Rubio
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Apr 13, 2024 -

Serra Toyota responded

We appreciate your positive words about your experience with our team at Serra Toyota Birmingham. It's good to hear that we could adhere to your strict parameters. Thanks and take care.

Helpful
January 28, 2024

The salesman was very sweet and caring. Answeted every question I had.I will buy from them again. More

by joannamurphy82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Montreal king
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Apr 13, 2024 -

Serra Toyota responded

We appreciate your support, and we're glad that our team could aid you with all your inquiries. It’s affirming to hear that you'd choose Serra Toyota Birmingham again in the future.

Helpful
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