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Serra Toyota
Milwaukee, WI
208 Reviews
Here at Serra Toyota we appreciate our customers and aim to make them customers for life with our simple and easy way of conducting business. Your complete ownership experience is what’s important to us, whether it’s a transparent sales process, our customer-first attitude from the staff in our Toyota service center facility, or our ability to make the financing process as painless as possible at our car finance center.
From quality new Toyota vehicles, to used and certified pre-owned, we know anyone looking for their next car in Milwaukee or Oak Creek will likely find what they want. Our new vehicle line-up includes the Toyota RAV4, the Toyota Corolla, and many more!
We also buy and accept trade-ins in addition to maintaining our own great selection of used cars for sale here in Milwaukee and Oak Creek, WI. Stop on by today and take a test drive behind the wheel of an award-winning used Toyota model like the stylish Camry or roomy midsize Highlander SUV.
Additional services include trusted car repair, original Toyota car accessories, and new car financing to help our customers purchase the car of their dreams.
Call Serra Toyota at 414-281-3100, or come visit us in person. We’re conveniently located at 5727 South 27th Street Milwaukee, WI 53221 and look forward to helping you with your automotive needs!
Learn all about Don Jacobs Toyota and what we offer at our new and used car dealership in Milwaukee.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 208 reviews
July 15, 2020
Quick, efficient service From the friendly tech, Joel, who used state of the art PPE to keep the car clean and safe, to our great service writer, AJ White, to the competent c From the friendly tech, Joel, who used state of the art PPE to keep the car clean and safe, to our great service writer, AJ White, to the competent cashier, Carmen--our experience was top rate in getting our Toyotas repaired and back on the road. Even the courtesy drivers, David and Broky, went out of their way to help us in any way they could. We appreciate all the help we have received from Don Jacobs Toyota. Thanks so much!!!! More
by sue
Employees Worked With
AJ White, Joel, Carmen, David, Borky
June 20, 2020
We had an amazing experience working with the used car sales manager, Brent! He was very personable, friendly, efficient and an absolute pleasure to work with. He was very flexible with us to make sure th sales manager, Brent! He was very personable, friendly, efficient and an absolute pleasure to work with. He was very flexible with us to make sure that we left the dealership happy and feeling good about selling our 2018 Traverse. We highly recommend visiting Brent for all of your used car needs. Due to the great customer service we received at Don Jacobs we will definitely be back. Thanks again Brent!! (Disclaimer... I NEVER write reviews so rest assured that I was very happy with our experience.) More
by Nslawson0218
December 11, 2019
Sale was fine, service dept incomptant and lairs I purchased a 2019 Toyota Sienna LE AWD in 1/2019 for $35000. and extended warranty to 6 year 100,000 for $2500. at 1.9% 72 mo financing. I f I purchased a 2019 Toyota Sienna LE AWD in 1/2019 for $35000. and extended warranty to 6 year 100,000 for $2500. at 1.9% 72 mo financing. I felt it was a good price and had no problems or pressure. In 6/2019 I had problems with the Etune 3.0 Bluetooth to cell phone connection. I could hear the caller , but they could not hear me. The first service writer thought the over head microphone was dead. Made an appointment. drove 15 miles dropped the van off. Jacobs Service called 4 hrs later and said was "done". I returned. I sign there paperwork . Get into the Van. Try the cell phone. It did not work. They admitted they never tested it, they only made some Computer update instated, and "Hoped" it would work. I was pissed. Spoke to Service Manager "Carlos". He claimed they could not test the system with there cell phones and they need mine . Later Racine Toyota said this is a LIE. Carlos said bring it back in 2 days and it would be fixed. I did and left my cell phone as they requested so they could test the broken Mic that I said was the problem. 4 hrs Later Service call and said they didn't have the Mic in stock , but it would be "expedited" and arrive tomorrow and then they could fix it next day if I left it there overnight with my cell. The next day, 5 PM I get a call saying IT WAS NOT FIXED, the part did not come in for some unknown reason. I was Pissed even more. Call the Manager, Doug Jacobs. He found out they had some sort of problem and didn't even order the part. He didn't apologize or offer an explanation why they need my cell phone when other Dealers said they didn't need or why his manager Carlos said they need for 3 days. Or Why they double bill Toyota Warranty for one job or why it took 4 days for a job that should have taken 1 -2 hrs. Doug Jacobs said he would call me back. He never did. I got no apology or compensation . I will never use there service department again. I have been working my cars since 1973 , I was a Cop for 25 Years, I hate lairs. This my 1st Toyota car , it is great , but Doug Jacobs and Carlos and his Idiots don't deserve my business....Go somewhere else More
by BigBill
Employees Worked With
Carlos
October 12, 2019
A fantastic experience I can’t thank Brent enough for making it an easy, convenient, & seamless experience to buy my car. No pressure to buy from them. He gave me a fair pri I can’t thank Brent enough for making it an easy, convenient, & seamless experience to buy my car. No pressure to buy from them. He gave me a fair price. Handled all the paperwork, even paying off the loan. I’ll be back when I’m ready to buy my sequoia, thanks Brent! More
by DamianBuchman
Employees Worked With
Brent
September 27, 2019
Very happy first time customer From the moment I met Bernard I knew I was in the right hands. He was patient, knowledgeable, sweet, and always had a smile on his face. I explained w From the moment I met Bernard I knew I was in the right hands. He was patient, knowledgeable, sweet, and always had a smile on his face. I explained what I was looking for and he made it happen. Don Jacobs Toyota crew made buying and trading such a pleasant and swift experience. I gave a 5 star rating because I received 5 star treatment. More
by Kristin
Employees Worked With
Bernard
February 22, 2019
NEW AUTO PURCHASE It is with much enthusiasm that I am writing to recommend Don Jacobs Toyota Dealership! I purchased a new vehicle on 02/2019 and was completed satisf It is with much enthusiasm that I am writing to recommend Don Jacobs Toyota Dealership! I purchased a new vehicle on 02/2019 and was completed satisfied with their service and competitive rates. Very specifically, one individual stood out "Patrick Murray" who was my sales consultant. Patrick was honest, easy to work with, and truly cared about my needs when purchasing an auto. Patrick's knowledge, integrity and professionalism was exceptional. I also spoke with Steve Jacobs who is truly an inspiration in making Don Jacobs successful. Thank you! Kathy LaValley klv.mortgage@icloud.com More
by Buster*123
Employees Worked With
Patrick Murray
February 16, 2019
Purchase of preowned Rav4 After having an ugly experience at another dealership, MATT WALLER was such a relief, He was informative, patient,asked good questions helping us det After having an ugly experience at another dealership, MATT WALLER was such a relief, He was informative, patient,asked good questions helping us determine our needs, and knew much about the competitors vehicles we referenced. He also suggested us test drive both on the road and on the highway. He made the experience smooth and comfortable. We recommend seeing MATT if you are in the market. More
by Lexie
Employees Worked With
Matt Waller
February 02, 2019
Understanding and respectful - Camry Hybrid purchase Bernard was such a gentleman! As a woman and a first-time car buyer, I felt like I was taken seriously and respected. Some other dealers I had been to Bernard was such a gentleman! As a woman and a first-time car buyer, I felt like I was taken seriously and respected. Some other dealers I had been to continuosly defaulted to talking to my husband even though I was the one making the selection and purchase. But not with Bernard. He made sure to focus on me and answer all of my questions and was willing to work with me on the price. He was very accommodating as well - letting me take my time in making up my mind without any pressure and was very responsive through text messages as well, which I appreciate with having a busy work schedule. I felt very well taken care of and his charming personality was a plus on top of everything else. Thank you, Bernard! I also want to give a huge thanks to Jessica who helped to process the loan and purchase paperwork. She made sure to clearly explain every document and answer all of my questions (and I had a lot). She is extremely knowledgeable and forthcoming with information, which helped me feel much more at ease since I had never purchased a car on my own before. She kept telling me to take my time to make sure I understood everything, proving to me that she had my best interest in mind. Thank you, Jessica for educating me and taking the stress out of the paperwork process! More
by AngelaK
Employees Worked With
Bernard Ewing, Jessica Podlesnik
November 30, 2018
The service here sucked I would leave a half a star if possible. The service here sucked. My wife really liked a car we found here. Because the sales team knew she liked the I would leave a half a star if possible. The service here sucked. My wife really liked a car we found here. Because the sales team knew she liked the car they would not work with us at all. They would not wiggle on the price, they attempted to give me $100 only for my trade in and they would not even clean / detail the vehicle before we picked it up. We found McDonald's wrappers and the windows and seats were dirty. They only financing they offered was through them. They forgot to have us fill out all the loan paperwork and was harassing me to hurry up and get it filled out and returned to them. I will never return to this dealership again. More
by jeff.nelson.78954
Employees Worked With
not sure
November 02, 2018
Edwin H. Was Great To Work With We had a great experience with Edwin Hernandez. He worked with my wife and I in getting a new Highlander. He made the experience extremely efficient f We had a great experience with Edwin Hernandez. He worked with my wife and I in getting a new Highlander. He made the experience extremely efficient for us in a no pressure type of sale. Highly recommend. More
by sjames
Employees Worked With
Edwin Hernandez
