Serra Toyota of Decatur

I want to thank Noah Rohan for helping me find my new car. He was very knowledgeable about all the vehicles. Was also very friendly. It was a very pleasant experience. Thank You Noah car. He was very knowledgeable about all the vehicles. Was also very friendly. It was a very pleasant experience. Thank You Noah More

Marlowe wade was great to work with. He was very honest and patient during the entire process He was very honest and patient during the entire process More

I want to give a shout out to Lexus White and Paul Matthews. Thank you for your service in helping me with a new 4Runner purchase! It was one of the best experiences I've had at a car dealership. Matthews. Thank you for your service in helping me with a new 4Runner purchase! It was one of the best experiences I've had at a car dealership. More

First things first. Green Davidson and Nick Hull are awesome! They were extremely helpful, friendly, and knowledgeable. Green explained how all the gadgets inside worked Green Davidson and Nick Hull are awesome! They were extremely helpful, friendly, and knowledgeable. Green explained how all the gadgets inside worked and was able to answer every question I had. Nick fully explained the financing process and the warranties. My explanation of their actions is insufficient; suffice it to say, as I said before, Green and Nick are awesome! And now for the story. Serra Toyota of Decatur was an amazing dealership to work with. As we all know about buying cars during the shortages caused by the pandemic, finding the vehicle with exactly everything you want is very difficult. I was willing to forego most things I wanted on the specific vehicle I wanted, but I was not going to compromise on the color I wanted, having a manual transmission, and four wheel drive. I live out of state from Alabama (500 miles away), and the color I wanted is not even available on that model in my area. My local dealership was unwilling to work with me, at all. Therefore I was searching high and low across the country for what I wanted, and every time I found what I wanted, it was already sold by the time I contacted the dealership about it. Serra Toyota of Decatur was different. They told me that although the truck I wanted was sold that very morning, they told me that they could get me what I wanted. I reached out to Serra Toyota in July, and it took a bit of time, but they contacted me in October to let me know that they had the truck I wanted. During those three months, Serra Toyota and Green Davidson kept me updated on what was going on, and confirming the dealer-installed options that I wanted. If I could give Serra Toyota of Decatur, Green Davidson, and Nick Hull 10 stars I would. Every staff member I interacted with at this dealership was amazing and friendly. More

Green Davidson was great to work with. He was very honest and patient during the entire process. He was very knowledgeable about any questions i had during the process. Will definitely rec He was very honest and patient during the entire process. He was very knowledgeable about any questions i had during the process. Will definitely recommend him to anyone that asks for a salesman in Decatur! More

Jacob Caleb was a very nice and polite salesman. No "pushing". Helped us with our questions and decision on our new 2022 Highlander. Was very informative on our vehicle and others also. Would very h No "pushing". Helped us with our questions and decision on our new 2022 Highlander. Was very informative on our vehicle and others also. Would very highly recommend asking for him as your salesman, extremely versed on all models. Stayed late at night and helped us with all our needs, would not asked for anyone else. Very Very polite. Also stayed late and helped to explain some of the new features on our new Highlander. Answered all of our questions and told us to call him in the future if we ever had any questions, Wonderful experience purchasing a new vehicle! More

Jacob Caleb was very nice and very helpful throughout our experience with the dealership and helping set up everything we needed would recommend him for anyone visiting experience with the dealership and helping set up everything we needed would recommend him for anyone visiting More

Bill Harrison was wonderful to work with. Very knowledgeable and explained the whole process in detail. Great to work with. Very knowledgeable and explained the whole process in detail. Great to work with. More

I dont normally leave reviews but felt this is necessary. Traded my car in on a used vehicle. Purchased the heated seats to be placed (they use off site to do this, no paperwork was provided nor warranty) t Traded my car in on a used vehicle. Purchased the heated seats to be placed (they use off site to do this, no paperwork was provided nor warranty) they are so hot not usable. The windshield needed replaced, it's been 3 months and again it's done off site a shade tree mechanic type place. I've contacted dealership multiple times with concerns nothing in return. The salesman has done all he can. This dealership is not customer friendly. More

So the salesperson, Sheronda, was awesome! She was on the ball for me when another salesperson dropped the ball. She stayed in contact via text for a week while I was trying to work a test d She was on the ball for me when another salesperson dropped the ball. She stayed in contact via text for a week while I was trying to work a test drive into my schedule. Sheronda didn’t pressure, but made suggestions to me. I enjoyed meeting her in person finally and taking a Tacoma for a spin. Loved the truck, but unfortunately some dealerships try to lowball on your trade in while they sell used vehicles above the original MSRP. Every dealership offered me something different, but this was several thousand lower. I left without a truck, but I feel like Sheronda is my friend now. I give this dealership three stars, I give Sheronda 5+ stars!!! More