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Serra Toyota of Decatur
Decatur, AL
959 Reviews
Serra Toyota Of Decatur in Decatur, is proud to be an automotive leader in our area. Since opening our doors, Serra Toyota Of Decatur has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. We Serve Decatur, Huntsville, Cullman and everywhere in between. Give us the chance to show you how easy it is to do business with us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 959 reviews
February 19, 2022
THEY ARE Very courteous,friendly and helpful. THE GM Micheal McCloud spoke with us and supervised the sale from start to finish. Rodgers the sales agent was also great.. He.made sure the car we THE GM Micheal McCloud spoke with us and supervised the sale from start to finish. Rodgers the sales agent was also great.. He.made sure the car we picked out was the best one for us. We felt confident that we where in good hands. This is our second vehicle we have bought from Serra toyota.of Decatur. It's greater at Decatur Toyota. We visited other local dealerships around Birmingham and decided to.go back where we.felt.like family. More
by Elrod
Employees Worked With
Michael McLeod
January 28, 2022
Guy,was our wonderful salesman.If I called & he was busy, he would always call me right back. Very kind, knowledgeable & professional. He made my buying experience a great one at Serra Toyota of Decatur. I he would always call me right back. Very kind, knowledgeable & professional. He made my buying experience a great one at Serra Toyota of Decatur. I love my 2022 Toyota 4 Runner Limited. Thanks Guy, awesome sales person! Thank You! More
by Kim
Employees Worked With
Guy Rickman
September 11, 2021
Kristain was awesome. He stayed in contact with me through the whole process when I ordered my tundra. Best experience I’ve ever had buying a vehicle. The finance people were also unbelievable, cour through the whole process when I ordered my tundra. Best experience I’ve ever had buying a vehicle. The finance people were also unbelievable, courteous, thorough and fast. More
by T Garmon
Employees Worked With
Kristian Bowling
May 17, 2021
I’m happy with my purchase, Ebe was helpful and made the process easy. Would recommend buying from him only. He did everything he said he would, as far as price and pick up day. Great guy to work with. process easy. Would recommend buying from him only. He did everything he said he would, as far as price and pick up day. Great guy to work with. More
by Fatima Hussien
Employees Worked With
Ebe Cherif
January 08, 2021
TERRIBLE AND DISAPPOINTING test drive experience and 2 hours of wasted for my daughter and my wife today at Serra Toyota of Decatur. My daughter is starting her car buying search and wanted to try the RA hours of wasted for my daughter and my wife today at Serra Toyota of Decatur. My daughter is starting her car buying search and wanted to try the RAV-4 and take advantage of a "Free $100 gift card" certificate we received in the mail from Serra Toyota as Serra Customers (we bought 1 Toyota from them and regularly have all 3 of our Toyotas serviced from them - maybe this needs to change). My daughter was extremely excited about the test drive and the appraisal of her current car ..... until they gave her the "Gift Card". Rather than being $100 that she could legitimately spend to buy anything she needed, the "Gift Card" was actually 4 $25 "Gift Cards" to specific stores at eOutletstores.com . Products are all a bunch of junk that we don't want. SHAME ON YOU, SERRA TOYOTA! What a TERRIBLE standard to set with and disappointment to give to ANY customer, let-alone 5-year customers who spend major dollars with you on service and who have already bought a car from you. This follows on the heels of a year and a half of sketchy service quality experiences at the Decatur location. Service seems to be improving slowly, but overall our view is that these people just don't care about the customer. Hopefully this review warns anyone who thinks they will get conveniently spendable dollars in return for their time and attention. More
by dacker7669
Employees Worked With
Justice Scott
December 23, 2020
The guys at Serra Toyota of Decatur contacted me quickly and were professional in their job. They said that the unit was sold and showed me other units they had that were similar to the one I queried about and were professional in their job. They said that the unit was sold and showed me other units they had that were similar to the one I queried about. Did not make a deal but I had a good experience. More
by houslin9
Employees Worked With
Marvin Cook
November 24, 2020
Unfortunately I have been in the service department twice in a week. Both times was a pleasant experience and very well taken care of by Glenda Cole. in a week. Both times was a pleasant experience and very well taken care of by Glenda Cole. More
by Tjpj5658
Employees Worked With
Glenda Cole
October 07, 2020
Thanks to Paul DeBlanc for assisting me in researching used Tundras. He was most helpful, and is a real asset to Serra Toyota - Just one more good reason to consider Serra when in the market for a Toyota used Tundras. He was most helpful, and is a real asset to Serra Toyota - Just one more good reason to consider Serra when in the market for a Toyota. More
by Rob Page
Employees Worked With
Paul deBlanc
August 12, 2020
Had a great experience today with Wes Willingham for the awesome service. Highly recommend him. He’s a great, down to earth guy. Thanks man awesome service. Highly recommend him. He’s a great, down to earth guy. Thanks man More
by bryehill
Employees Worked With
Wes Willingham , Kenny Key
August 08, 2020
I had a great experience today at Serra Toyota of Decatur. Ebe was a terrific sales person. Very knowledgeable and helpful through the entire process. Decatur. Ebe was a terrific sales person. Very knowledgeable and helpful through the entire process. More
by tglaze110
Employees Worked With
Ebe Cherif
