Serra Toyota of Traverse City

Excellent customer service It seems that customer service in a lot of places has declined but I was extremely pleased with my recent experience at Serra. I was able to drive rig It seems that customer service in a lot of places has declined but I was extremely pleased with my recent experience at Serra. I was able to drive right in to get started with no wait, The service guy was very friendly, polite, and helpful. The work was done faster that estimated time I was given. The checkout person was also very friendly and polite. They both went over the material given to me and made sure I understood the work that was done. Also, I thought the price was very fair and reasonable. I will definitely continue to bring vehicles back the next time I need service. More

Committed to Service Garth and every employee I interacted with at Serra went out of their way to provide exceptional service well beyond what I had hoped for. Great exper Garth and every employee I interacted with at Serra went out of their way to provide exceptional service well beyond what I had hoped for. Great experience. More

Superior customer service As with every Toyota service center, Serra Toyota has a standard of customer service that makes doing business a true pleasure. I will be back! As with every Toyota service center, Serra Toyota has a standard of customer service that makes doing business a true pleasure. I will be back! More

Only place I would use for my Prius I have used this automobile service provider ever since we moved here from Columbus, Ohio. Some for simple things (oil changes), while others more in I have used this automobile service provider ever since we moved here from Columbus, Ohio. Some for simple things (oil changes), while others more involved. They are absolutely reliable, trustworthy, and competent while being friendly. It is the only place we use for this car. More

Superior Service Department and Mechanics I have never had such a positive experience with a dealership as I've had with Serra Motors of Traverse City. The service staff is competent, polite, I have never had such a positive experience with a dealership as I've had with Serra Motors of Traverse City. The service staff is competent, polite, and professional and the the technicians are the best I've ever had. The company is one you can trust to do what is right for their customers at a fair price! More

Best place in TC Service is great. The mechanics really know what they're doing and they get the job done quickly. Service consultants are knowledgeable and polite. Service is great. The mechanics really know what they're doing and they get the job done quickly. Service consultants are knowledgeable and polite. Wonderful waiting lounge. I used the shuttle service which is fantastic. I sent my daughter to this dealership and she found the exact Sienna she wanted at a great price. Best dealership in TC. More

Mechanics are excellent, new service advisors need training We have always been very happy with the service at Traverse Motors. With the recent change in ownership, there have been changes in service advisors. We have always been very happy with the service at Traverse Motors. With the recent change in ownership, there have been changes in service advisors. 9 years very satisfied, 5 stars. Recent visit, not so much. Strongly recommend more training and education for newer advisors. Van with 250,000 miles has never run better! More

Hands down best place to take care of your car in TC! I have had my car serviced at TM multiple times and each time highly satisfied. Ralph and his team are awesome. I have come to trust their recommendat I have had my car serviced at TM multiple times and each time highly satisfied. Ralph and his team are awesome. I have come to trust their recommendations and they are sincere and courteous at all times. I love the customer lounge and the free car wash is a great addition! Thank you for making me feel safe each time I drive out of TM. I drive with my kids in the car 90% of the time so finding a place I can trust with my vehicle is like finding a doctor I can trust! Highly recommended. More

Great experience! This place knows how to satisfy customers! Everyone is so friendly and helpful and focused on making sure you are satisfied. Makes owning a Toyota e This place knows how to satisfy customers! Everyone is so friendly and helpful and focused on making sure you are satisfied. Makes owning a Toyota even more pleasurable. More

Traverse Motors Thanks for making my car repair experience low on the worry scale. Thanks to Steve Assistant Service Manager.. this is my second 4 runner... Carol Thanks for making my car repair experience low on the worry scale. Thanks to Steve Assistant Service Manager.. this is my second 4 runner... Carol More