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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
Verified Customer
June 15, 2022
Supervisor in the service department rude and non concerned for people having service done. Lack of help from management. concerned for people having service done. Lack of help from management. More
by ROSENIASMITH
June 15, 2022
The dealership was very fair when it came to my trade in the sales staff was very helpful and efficient and nice the sales staff was very helpful and efficient and nice More
by jodytownes
June 14, 2022
I would like to thank the staff for being very friendly and helpful with my purchase you did a great job so keep up the good work 🤗 and helpful with my purchase you did a great job so keep up the good work 🤗 More
by STEPHANIE2942
June 14, 2022
I didn’t have the car for no more then 30 minutes before the key malfunction and the car locked up the key malfunction and the car locked up More
by antjuanj1234
Employees Worked With
June 14, 2022
Although I usually have a good experience, this time I did not. The problem was not my fault, it was preexisting and Kia did not take responsibility. did not. The problem was not my fault, it was preexisting and Kia did not take responsibility. More
by jag550.jg
Employees Worked With
Frankie Vance
June 13, 2022
No consistency of vehicle maintenance advised them of hood latch broken no maintenance performed to oil etc. NOT A HAPPY SATISFIED CUSTOMER DUE TO DASHBOARD LIGHTS ADVISING A1 maintenance. I did tell the hood latch broken no maintenance performed to oil etc. NOT A HAPPY SATISFIED CUSTOMER DUE TO DASHBOARD LIGHTS ADVISING A1 maintenance. I did tell the salesperson. They failed to make an appointment for service to the hood latch, but did agree to pay. Lie about service. The shop guy told me that it had not been serviced. No one called me after a week of having the car. I had to go back to find out if an appt was made. I made the Appt with Irondale MB for 6/20/22. I was the 3rd person my brother brought to the dealership that had purchased a car and he was denied “Referral Fee”. I promised myself to make sure and not refer anyone else so they wouldn’t experience the same thing I had. No emergency key was inside key prob which cost me $87. Which your finance mgr told me it would be $500. That was a lie as well. I have heard of bad experiences in the past with Serra Centerpoint and wouldn’t buy a vehicle then. But after my brother was so pleased with his vehicle and those of his kids I thought, why not. Lesson learned. More
by ldmh607
