Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,379 reviews
February 05, 2022
Buying new from Serra Kia was a very easy process for us. Danielle was great to work with Danielle was great to work with More
by Cothran_jordan
Verified Customer
February 04, 2022
Came in excited but left scared. ALL New nonchalant staff. Pushed to purchase new car. Uncomfortable now because I love my Kia but was told by service staff and salesman that Kia’s don’t last long. Wa staff. Pushed to purchase new car. Uncomfortable now because I love my Kia but was told by service staff and salesman that Kia’s don’t last long. Was told to just trade it in before I’m stuck with the lemon More
by Yoloyess
Employees Worked With
Frankie Vance
February 02, 2022
Tried to purchase a vehicle from this dealership on Feb. 1 2022. Keep in mind I'm 4 hours from this dealership. They won't answer the phone. I got lucky and they answered 1 time. Then a sales person would t 1 2022. Keep in mind I'm 4 hours from this dealership. They won't answer the phone. I got lucky and they answered 1 time. Then a sales person would text me, I asked him to call me nope he wouldn't even tho he said he would. So I asked him to have the GM call me nope I'm still waiting for that. It's like they don't wanna sell anything. They tried to low ball me on my trade in until I let them know they wasn't offering me a fair amount. So I really would like for the GM himself to contact me. More
by Ajones39475
Employees Worked With
Jacob
January 31, 2022
I purchased a Vehicle back in November and it's still in the shop this is ridiculous. They said it will be ready today after a million calls with one call back I don't recommend this dealer ship. the shop this is ridiculous. They said it will be ready today after a million calls with one call back I don't recommend this dealer ship. More
by Trez44886
Employees Worked With
Realee my salesman was great but the overall experience is really bad.
January 28, 2022
Great customer service and fast service. The staff made you comfortable and educated me on Kia vehicles. you comfortable and educated me on Kia vehicles. More
by richmassawa1@gmail.com
Employees Worked With
January 27, 2022
I had a great experience when I purchased my telluride back in December 2020. I’ve only had to have my car serviced twice. I find it disheartening that I cannot make an appointment for routine maintenance back in December 2020. I’ve only had to have my car serviced twice. I find it disheartening that I cannot make an appointment for routine maintenance such as oil change and tire rotation. More
by Barbara.hayslip
Employees Worked With
I’m not sure who the woman who checked in at service was.
January 27, 2022
Very quick! Super friendly staff that always makes me feel at ease with my business. feel at ease with my business. More
by madifrost6
