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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
Verified Customer
November 15, 2021
The people are nice and they took care of me as fast as possible in a busy environment. possible in a busy environment. More
by WAYNEPOWELL66
Employees Worked With
November 11, 2021
Friendly staff Friendly staff Friendly staff Friendly staff Friendly staff Friendly staff Friendly staff Friendly staff staff Friendly staff Friendly staff Friendly staff Friendly staff More
by rn
Employees Worked With
November 08, 2021
Great sale associate, Ashley, finance team seemed a little pushy. One I have told you something don’t keep asking me or question my decision. little pushy. One I have told you something don’t keep asking me or question my decision. More
by HARRISRMATTHEW
November 06, 2021
I had an appointment to have warranty work done. They didn't have the parts to fix it. They didn't have the time to tell me why my check engine light was on. Instead they tried to sell me another car. didn't have the parts to fix it. They didn't have the time to tell me why my check engine light was on. Instead they tried to sell me another car. They don't even have a service manager to complain to. A complete wasted trip.. I'll never go back there. More
by stewartk
Employees Worked With
Other Employees :
Addul Ashley Jim Sara, Frankie Vance, David Price
November 02, 2021
Salesman was amazing and very attentive. Fast and painless, whole time was less than 2 hours. painless, whole time was less than 2 hours. More
by mccurry0
November 01, 2021
Although the service took over an hour, I was very comfortable with the amenities provided. There was coffee, a place for reading, TV, and free wifi. They took excellent care of me and my car! comfortable with the amenities provided. There was coffee, a place for reading, TV, and free wifi. They took excellent care of me and my car! More
by jldixon10
October 31, 2021
The older guy with mustache and glasses was the nicest person in the building. No one else spoke but the black guy tried to help me turn tv on that never worked. I ended up getting my car back 3 days late person in the building. No one else spoke but the black guy tried to help me turn tv on that never worked. I ended up getting my car back 3 days later for no reason More
by Daneilledanzy1989
October 30, 2021
Salesman was kind. I don’t like the hidden warranty that I was forced to purchase. I was forced to purchase. More
by Rivs1981
Employees Worked With
