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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
August 07, 2020
Bill Wood and Frankie are great in the service department. Their customer service and professionalism is why I continue to use Trussville Kia for my service needs. department. Their customer service and professionalism is why I continue to use Trussville Kia for my service needs. More
by dianaanderton
Verified CustomerEmployees Worked With
Bill Wood, Frankie Vance
August 05, 2020
The service was exceptional, timely and thorough. The service representative was very courteous & friendly. I would definitely recommend this dealership and I personally would use them again. service representative was very courteous & friendly. I would definitely recommend this dealership and I personally would use them again. More
by linkstix14
Employees Worked With
Frankie Vance
August 05, 2020
Good communication,easy pricing ,good trade figures ,easy finance arrangement,good knowledge of product and available warranties . Car ready to go at end of deal finance arrangement,good knowledge of product and available warranties . Car ready to go at end of deal More
by alsz71
Employees Worked With
Other Employees :
Lee Feiden, Contarus Coleman, Ross Dzabraev
August 03, 2020
Have been coming to this location since it opened and have purchased and serviced every vehicle I have owned since moving to Alabama in 2007. The staff is always friendly, welcoming and helpful. Will alw have purchased and serviced every vehicle I have owned since moving to Alabama in 2007. The staff is always friendly, welcoming and helpful. Will always recommend them to friends and family and will continue coming back for the foreseeable future. Isiah in sales and Frank from the service department are my go to guys! More
by PREFISHER
August 03, 2020
The customer service was great and they got me in and out in a timely manner! He throughly explained the services provided! Couldn't be more satisfied! in a timely manner! He throughly explained the services provided! Couldn't be more satisfied! More
by jessicajack941
Employees Worked With
Frankie Vance
July 31, 2020
Excellent Customer Service I received outstanding service @ Serra Kia Trussville. Mr. Frankie kept me apprised throughout the service experience! He is always kind to all of t I received outstanding service @ Serra Kia Trussville. Mr. Frankie kept me apprised throughout the service experience! He is always kind to all of the customers and makes every one feel welcomed! More
by marguerite35215
Employees Worked With
Frankie Vance
July 31, 2020
The repair shop is a scam! Kept inflating the price, and the replacement engine FAILED 3 days after warranty expired! Don’t go there, I would warn friends and even some enemies to STAY AWAY! the replacement engine FAILED 3 days after warranty expired! Don’t go there, I would warn friends and even some enemies to STAY AWAY! More
by CyrusP81
July 30, 2020
Excellent Professional Customer Service by Frankie Vance. They are always nice. I wish that this location had a customer shuttle service. Looking forward to visiting again. They are always nice. I wish that this location had a customer shuttle service. Looking forward to visiting again. More
by yougogirl238@gmail.com
Employees Worked With
Frankie Vance
July 25, 2020
I was very pleased with the service I received on my car, Frankie Vance was helpful and so polite, I was out when promised. I will be back again. Frankie Vance was helpful and so polite, I was out when promised. I will be back again. More
by bunnylove47
Employees Worked With
Frankie Vance
