Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,379 reviews
March 26, 2020
I had a great experience at Serra Trussville Kia. Everyone I came in contact with was very nice and made sure my husband and I left satisfied and happy. We came thinking we would get an used car beca Everyone I came in contact with was very nice and made sure my husband and I left satisfied and happy. We came thinking we would get an used car because we don’t have the best credit but left with a brand new car! They went over and beyond to meet our expectations! More
by nallscamelia
Verified CustomerEmployees Worked With
Belinda Bender, Timothy Smith
March 25, 2020
Loving Serra Trussville Kia hospitality and a very good vibe off of everyone hope it doesn’t change everyone was very kind and polite with smiles vibe off of everyone hope it doesn’t change everyone was very kind and polite with smiles More
by horacedorsey40
March 24, 2020
They were fast getting my new tires and oil change done. Pleasant wait area. They have drinks and snacks there. They also have a tv Pleasant wait area. They have drinks and snacks there. They also have a tv More
by danaseales06
March 19, 2020
Belinda was a great help Everyone was very helpful and pleasant. Belinda listened to what I wanted and found it for me. Although the color I wanted was no where to be found Everyone was very helpful and pleasant. Belinda listened to what I wanted and found it for me. Although the color I wanted was no where to be found I am happy with what I purchased More
by dhand0
Employees Worked With
Belinda Bender, , Ross Dzabraev
March 18, 2020
This dealership when working on a vehicle make sure that it's in working conditions when you finish before Customer leaves the premises so they will not be inconvenienced having to return for the " professi it's in working conditions when you finish before Customer leaves the premises so they will not be inconvenienced having to return for the " professional service provided" and you can save the sarcasm. Very displeased! Oops! Try again! More
by sjones030917
Employees Worked With
Frankie Vance
March 18, 2020
Made an appointment for service. They did a great job. Enjoyed my time in the waiting area. Enjoyed having coffee and water in the reception area. It was very quiet and had time to have lunch. Enjoyed my time in the waiting area. Enjoyed having coffee and water in the reception area. It was very quiet and had time to have lunch. More
by agwill1300
Employees Worked With
William Wood
March 17, 2020
Awesome job. Kept me informed and didn’t take long. Frankie was magnificent. He made sure I had everything before I left and even insisted I take some Kia water with me . Frankie was magnificent. He made sure I had everything before I left and even insisted I take some Kia water with me . More
by carrollalexandria
Employees Worked With
Frankie Vance
March 16, 2020
It was very clean and provided excellent service. Frankie provides the best service that anyone could ask for. Frankie checked on my often doing my wait to make sure I was comfortable. provides the best service that anyone could ask for. Frankie checked on my often doing my wait to make sure I was comfortable. More
by Wilsonshenika
Employees Worked With
Frankie Vance
March 14, 2020
This Kia dealership is my number 1 place to go when needing service or looking for a car. The service dept has always been very helpful and always spoken to me with the utmost respect. Kia of Trussvill needing service or looking for a car. The service dept has always been very helpful and always spoken to me with the utmost respect. Kia of Trussville is number 1😀 More
by Candy Williams
Employees Worked With
Frankie Vance
