Serra Trussville Kia

Oil Change Frankie is always helpful about letting me know about any other issues with the car. He is trustworthy and does not invent problems to be fixed. He gi Frankie is always helpful about letting me know about any other issues with the car. He is trustworthy and does not invent problems to be fixed. He gives an honest account so that if something does need fixed you can depend on the service center. More

Great I would say great service all around. I was told the approximate wait time. Reminded that there was beverages and snacks in the waiting area. Told abo I would say great service all around. I was told the approximate wait time. Reminded that there was beverages and snacks in the waiting area. Told about up coming service needs and what was done to my vehicle that day. More

Dealer Affidavit I was not given a dealer affidavit upon purchase of the vehicle as required by the state of Alabama. While the car is fine and the sales process excel I was not given a dealer affidavit upon purchase of the vehicle as required by the state of Alabama. While the car is fine and the sales process excellent, I have been trying to get this document for a month. Voicemails, emails are all unreturned. When I get a live person I am told that it is something that comes from the home office. I call again and only the business manager can provide. NO ONE IS HELPING!! I AM GETTING PULLED OVER. This has been a nightmare. More

Perfect I received excellent service from Frankie Vance during my visit. I've recommend family and friends whom own Kias to visit this location and request F I received excellent service from Frankie Vance during my visit. I've recommend family and friends whom own Kias to visit this location and request Frankie. More

Oil Change I had a great experience at Serra Kia of Trussville. From the moment I walked in till I left Frankie was very pleasant. The only thing I would recomm I had a great experience at Serra Kia of Trussville. From the moment I walked in till I left Frankie was very pleasant. The only thing I would recommend is a charging station for phones as the world we live in depends on our phones. It helps pass time or get some work done. Will be back! More

Length of time was short and service was great Frankie greeted me as soon as I stepped out of my car. Great service! Showed me to waiting area and offered me something to drink. Frankie greeted me as soon as I stepped out of my car. Great service! Showed me to waiting area and offered me something to drink. More

recall.check and oil change Customer service was great. The wait time was short. I was explained to in detail about the service done on my vehicle. It was a good experience. Customer service was great. The wait time was short. I was explained to in detail about the service done on my vehicle. It was a good experience. More

Excellent Service Frankie took his time and gave advice to help me prioritize what needed to be done right a way. He also helped me get a great deal with my service wor Frankie took his time and gave advice to help me prioritize what needed to be done right a way. He also helped me get a great deal with my service work. Thank you Frankie! More

Superior Service I'm so glad that I made the swap from express oil and other service chains after 2017 when I purchased my Forte. I've been utilizing Serra Trussville I'm so glad that I made the swap from express oil and other service chains after 2017 when I purchased my Forte. I've been utilizing Serra Trussville Kia's Service center ever since and the switch is always worth it. Frankie Vance made sure that I was comfortable and informed during my wait, while the service team rose above and beyond taking care of my forte. Thank you all! More

new Rio I was very happy with the service for the purchase of my new Rio. I haven't purchased a new car in a long time and after my car accident, I either I was very happy with the service for the purchase of my new Rio. I haven't purchased a new car in a long time and after my car accident, I either had to buy a new car or a used car. I was very happy with the price of the new car as compared to a used car. More