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Serra Volkswagen

Birmingham, AL

4.4
1,417 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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1490 Center Point Pkwy

Birmingham, AL

35215

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Showing 1,417 reviews

October 15, 2025

Courteous to customers, very knowledgeable on procedures, location provides convenient access, good in updating customers & explanations. More

by debrn911
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Hammond
October 15, 2025

We always take our VWs to Serra Nissan/VW because they always do a wonderful job? More

by SMILERAINMAKER
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2025

Great service! Joe is so friendly and helpful! Got me all taken care of and on my way! More

by ellenkelley22
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Joe in the service center
October 10, 2025

I HAVE ALWAYS GONE TO SERRA FOR ON ALL MY NISSAN VEHICLE,MY 2004 MURANO AND 2013 370-Z.SERRA GIVES GOOD SERVICE AND I'LL GO ALWAYS GO BACK FOR SERVICE OR WHATEVER,THANKS. More

by osaple64
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2025

I really love my family with all the Volkswagen employees every body is very pleasant More

by fwatts05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2025

Excellent service! The techs took the time to make sure there were no hidden problems and corrected what was needed. The truck runs great and has had no issues since re More

by azink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier was cordial and helpful.
October 07, 2025

I’m Satisfied with the service and the time I had to wait I had vehicle. More

by armqua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2025

Serra Nissan was amazing they got my car in did a diagnostic on it. And gave immediate feed back. Ashley in the service department was outstanding and made my service process smooth and in a timely m More

by Mrs dree
Recommend Dealer
Yes
Employees Worked With
Ashley on the serra Nissan service department
October 03, 2025

asked to check liftgate, told it was ok. it's not ok, have problems opening. unclear if the vehicle was thoroughly checked. More

by duckworth1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Meeks
October 02, 2025

Always prefer service work to be done by the dealership. They are the most knowledgeable about the vehicle. They use Nissan parts More

by Walter67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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