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Serra Volkswagen
Birmingham, AL
1,336 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,336 reviews
February 11, 2020
The service department does a great job at Serra. It was explained to me what was wrong with my vehicle and what it would take to repair it. I was kept informed of the process of the repairs. Only reason I explained to me what was wrong with my vehicle and what it would take to repair it. I was kept informed of the process of the repairs. Only reason I didn't give 5 stars is because I had to wait so long for a loaner vehicle. Overall great service! More
by dutchmsv
Verified CustomerEmployees Worked With
Kori Green
February 11, 2020
The facility is in a sad state of disrepair. As I pulled up I questioned if they were still in business. They never called me to discuss the diagnosis as they said they would. I paid $125 for the diagnosi up I questioned if they were still in business. They never called me to discuss the diagnosis as they said they would. I paid $125 for the diagnosis (and that $125 doesn’t apply toward any repair) and they never called to say what it was or when I might expect the work to be completed. I called to get info and ended up being referred to the general manager. I left a detailed message for the GM with my number and he never bothered to call me back. Overall the work was completed but overpriced with no feedback (as they said there would be) and the facility is a dump. More
by Linzusa
February 05, 2020
Service was amazing thanks to Angel I’m loving the vehicle and I will refer as many to come to To angel to get a vehicle vehicle and I will refer as many to come to To angel to get a vehicle More
by mjbak3221
February 05, 2020
Reconizing the Customer The auto department has improve, yeah. I drove up for a oil change, it was a busy day, the Kori and Joshua came out to greet me, Joshua even remember The auto department has improve, yeah. I drove up for a oil change, it was a busy day, the Kori and Joshua came out to greet me, Joshua even remember me and my car Candi. He offer me the special of the day, explained I need brakes on my next visit, and told me my car was in good condition. :-) Thank you The last couple of visit I wasn't impressed, but I see the department has done a great customer turn around that is good for all customers. Thank you for the improvement, I will be back. Kim Gordon More
by Candi the InFiniti
February 04, 2020
Good Service The service here is great. They get you in and out, so your not spending your whole day there. The staff is nice and friendly. The service here is great. They get you in and out, so your not spending your whole day there. The staff is nice and friendly. More
by jfletcher_89
Employees Worked With
February 03, 2020
Work was completed on time and done under warranty with zero hassel. Kori was a big help and kept me up to date on what was happening with my jetta. zero hassel. Kori was a big help and kept me up to date on what was happening with my jetta. More
by Cwojdula89
January 31, 2020
Serra VW have consistently given me good service on my car, time and time again. They are courteous and professional. I would recommend them highly car, time and time again. They are courteous and professional. I would recommend them highly More
by aaronhsullivan72
Employees Worked With
January 29, 2020
I had a very good experience this time at Serra Nissan.. I will definantly recommend them to the next person. I really appreciate the customer service. I will definantly recommend them to the next person. I really appreciate the customer service. More
by taneshalewis77
