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Serra Volkswagen
Birmingham, AL
1,109 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,109 reviews
May 04, 2024
great service department quick scheduling and same day tire delivery and installation in under two hours tire delivery and installation in under two hours More
by cej95
Verified CustomerEmployees Worked With
Helpful May 04, 2024
Joe was very efficient and did inform us about our warranty being still valid. Thanks warranty being still valid. Thanks More
by TEK.RANDHAWA
May 03, 2024
The service is exceptional and it's always comfortable anytime I have an appointment scheduled anytime I have an appointment scheduled More
by deeharris692
May 03, 2024
great service work was kept up to date on the progress and estimate was spot on and estimate was spot on More
by SEYMOUR.DAVID
Employees Worked With
May 03, 2024
They were able to find and fix the issue my car had in a timely manner timely manner More
by heathert
April 30, 2024
I’m just not satisfied with Volkswagen as a whole I have replaced my back brakes twice in less than 3 months that says a lot I’m a single mom of two teenagers I’m struggling to survive and you guys don’t ev replaced my back brakes twice in less than 3 months that says a lot I’m a single mom of two teenagers I’m struggling to survive and you guys don’t even provide a vehicle if yall had to keep it for something that should not have been an issue More
by Feliciasims
Employees Worked With
April 30, 2024
Great Customer Service, very Helpful, took there time to explain things to me, they was not in rush. explain things to me, they was not in rush. More
by tz.almodovar74
April 29, 2024
I should have been informed that they do not have alignment equipment at this location and my car would be taken to another dealership. I had to reset my tire pressure sensor myself. alignment equipment at this location and my car would be taken to another dealership. I had to reset my tire pressure sensor myself. More
by bettijo556
April 27, 2024
The dealership is a great place to get a car or SUV they work with you good bad or ok credit they will not stop until they find a financial institution to finance your vehicle work with you good bad or ok credit they will not stop until they find a financial institution to finance your vehicle More
by Michelle
Employees Worked With
