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Serra Volkswagen
Birmingham, AL
1,336 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,336 reviews
September 16, 2024
Didn't have any problems. Car was done in a day at a lower price than quoted (and when does that ever happen?!). Car was done in a day at a lower price than quoted (and when does that ever happen?!). More
by glotof
Verified Customer
September 13, 2024
Everything was exceptional, every time I go the staff gives excellent service. They also give a warm welcome when you come in. gives excellent service. They also give a warm welcome when you come in. More
by mardrequesb
September 13, 2024
I scheduled my Nissan Leaf for a recall issue. I was taken in on time and was kept abreast of the progress. It only took a short time and everyone was extremely nice, courteous and professional. I was taken in on time and was kept abreast of the progress. It only took a short time and everyone was extremely nice, courteous and professional. More
by bsirmans
Employees Worked With
I don’t remember the specific names.
September 07, 2024
They have always been courteous and timely. Getting an appointment is usually very easy and I can get the times I want Getting an appointment is usually very easy and I can get the times I want More
by ritchiegrissett
Employees Worked With
September 06, 2024
The services was very fast and efficiently and very easy to made my appointment. The staff was friendly, for sure I will come back. to made my appointment. The staff was friendly, for sure I will come back. More
by Angelica Juarez
Employees Worked With
September 03, 2024
During the summer, I came in frequently for engine and oil issues (with an older car). Joe was very helpful and explained what was happening with my car, why it was happening and how the repairs would be oil issues (with an older car). Joe was very helpful and explained what was happening with my car, why it was happening and how the repairs would be completed. After a setback, he worked it out and helped me into a rental for a few days. Joe took the time to explain the answers to all my car questions plus to engage in friendly conversation. More
by kcodidavis
Employees Worked With
Joe
September 03, 2024
I'm always taken care of when I come to the nissian dealership! Love them always!! dealership! Love them always!! More
by paris.powell10197
Employees Worked With
August 30, 2024
Never saw Amanda the service advisor whom I talked with over the phone. She called saying the car was ready. I requested and was expecting a new sealed battery. I looked at the new battery and it looke over the phone. She called saying the car was ready. I requested and was expecting a new sealed battery. I looked at the new battery and it looked like unsealed batteries. Amanda just went to lunch and Kyng Scott, another service advisor who checked me in that morning, showed me the original battery, a Nissan battery, which looked like the new one they had put in. He convinced me the Nissan battery was a sealed battery and expressed the warrant. I was pleased at his time to show me the original battery taken out. A good customer service person. Thanks! More
by jawbro145
Employees Worked With
Kyng Scott Sr
August 28, 2024
Very professional dealership they go above and beyond to make sure the customer is happy I would recommend this dealership to anyone I know fantastic people and Great cars make sure the customer is happy I would recommend this dealership to anyone I know fantastic people and Great cars More
by TRISTANALEXANDER150
