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Serra Volkswagen
Birmingham, AL
1,417 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,417 reviews
September 28, 2025
Angel represents the Serra VW Brand very well. I found him to be a friendly, professional, caring person. He took the time to explain all points of the sale and different options available with I found him to be a friendly, professional, caring person. He took the time to explain all points of the sale and different options available with my new vehicle. Theo was also both friendly and professional and made the financing process quick and seamless. The dealership has a very welcoming environment. More
by kseifrie1
Verified Customer
September 28, 2025
Took my car in and told them exactly how to identify an obvious rattle when I start my car. They gave me a 3 day time window of when they would be able to look at it, which was fine. A week goes by and no obvious rattle when I start my car. They gave me a 3 day time window of when they would be able to look at it, which was fine. A week goes by and no call or anything from them so I call and I get no answer then get text saying my car is next up to be looked at for 6 consecutive days. After two weeks go by and these people claim “I couldn’t reproduce the rattle” so I went to get my car back and they have ZERO clue where it is. And then proceeded to act like I didn’t know what my car looked like trying to make me feel stupid that it wasn’t parked where they claimed. After 15mins of looking, my car was still sitting in the back where all of their cars they haven’t work on yet are sitting (their words not mine). I’d venture to say they didn’t even look at my car but got tired of me blowing up their phones because they weren’t doing their jobs. I get in my car to leave and BAM there’s the loud rattle that they “couldn’t hear” and then I look down THEY RAN ALL OF MY GAS OUT OF MY CAR. Avoid these people at all cost, they are most likely just driving your car around for fun. More
by Brandon.lowe521
Employees Worked With
September 25, 2025
Very respectful also organized and on time with great offers and great service highly recommend. offers and great service highly recommend. More
by robbnorwood8
Employees Worked With
September 24, 2025
Got me on the schedule within a week and found out what was going on within a few hours after dropping off. was going on within a few hours after dropping off. More
by tjweber23
September 22, 2025
Amanda was amazing her welcoming was friendly and nice. The wartime was short and the environment was clean The wartime was short and the environment was clean More
by requenarealtor
Employees Worked With
September 20, 2025
Thank you for your great service. The service so was fast n awesome. I would recommend. The service so was fast n awesome. I would recommend. More
by jenkinscorneshia2
September 19, 2025
Not too bf to say they were not helpful. But the friendliness was not there that day. I also wanted to get the things done that was inspected but because it was greyed out I was not able to But the friendliness was not there that day. I also wanted to get the things done that was inspected but because it was greyed out I was not able to confirm. When I asked about it.... Ashley advised I didn't confirm it so it was not done. I didn't go into my issues with it being greyed out or I wasn't able to confirm it but she didn't seem helpful to my situation. Only that I didn't confirm it so therefore it wasn't done. More
by paris.powell10197
Employees Worked With
Ashley
September 18, 2025
Always have vehicle serviced at dealership as they are more knowledgeable than others about the car more knowledgeable than others about the car More
by Walter67
Employees Worked With
September 16, 2025
Best dealership got me in and out! ! Smooth buying process i definitely recommend buying from here !! ! Smooth buying process i definitely recommend buying from here !! More
by keianna137
Employees Worked With
September 15, 2025
Very professional and responsive services team. My car issue was resolved in a timely manner. My car issue was resolved in a timely manner. More
by ralsenan
Employees Worked With
