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Serra Volkswagen
Birmingham, AL
1,336 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,336 reviews
January 12, 2021
Every thing is perfect good sales man good knowledge experience I love suggest me good car I am fully satisfied to purchase a car love thi s experience I love suggest me good car I am fully satisfied to purchase a car love thi s More
by bijender
Verified Customer
January 08, 2021
Everyone is so very nice to me everytime I go here.. Don't ever have to wait very long.. If I had to choose where to go for my vehicle services it would still be this place.. they are to notch Don't ever have to wait very long.. If I had to choose where to go for my vehicle services it would still be this place.. they are to notch More
by doriturner44
January 01, 2021
Thank you for taking the time to service my vehicle. Matt, Chris and Griff are very concerned and went above and beyond to make sure I got my vehicle maintained properly. Matt, Chris and Griff are very concerned and went above and beyond to make sure I got my vehicle maintained properly. More
by MARTHA.TURNER35
Employees Worked With
Matt, Chris and Griff
December 29, 2020
They are cool, however, I still haven’t gotten my referral fee. Plus, it is taking too long for vw credit to receive my information from the dealership. referral fee. Plus, it is taking too long for vw credit to receive my information from the dealership. More
by bryannalls
Employees Worked With
Mortimer Virves
December 28, 2020
They were able to help me find the vehicle that I needed and didn’t pressure me into getting something else. Overall the customer service was great and I would go back. and didn’t pressure me into getting something else. Overall the customer service was great and I would go back. More
by rojaskarina2017
Employees Worked With
December 25, 2020
I took my vehicle in for an oil change during the busy Christmas season in the midst of a pandemic. The wait was pleasant and the facility adhered to safety guidelines. I was greeted with a smile; and I Christmas season in the midst of a pandemic. The wait was pleasant and the facility adhered to safety guidelines. I was greeted with a smile; and I received excellent customer service. Very pleased! More
by AS
Employees Worked With
December 23, 2020
My experience with the dealership was fantastic. I was very happy with the work done on my car. They contacted me with updates and when it was ready. very happy with the work done on my car. They contacted me with updates and when it was ready. More
by vanessawhite880
Employees Worked With
Kori Green
December 21, 2020
The service is excellent and the people are extraordinary kind I really appreciate doing business with them and will recommend my family and friends. Thanks kind I really appreciate doing business with them and will recommend my family and friends. Thanks More
by sohara730
December 17, 2020
They were very help in helping me find out the problem and solve it in a timely manner. I appreciate they service. Excellent job everyone and solve it in a timely manner. I appreciate they service. Excellent job everyone More
by cdale205
December 16, 2020
As always, excellent, professional service. They had me in at my appointment time and out in a timely manner. I can't recommend them enough. in at my appointment time and out in a timely manner. I can't recommend them enough. More
by rameyakerman
