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Serra Volkswagen
Birmingham, AL
1,360 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,360 reviews
May 25, 2020
Fast, friendly service. Loved Maxine’s friendly service. Very helpful and informative. Have never taken my car anywhere else for service - always appreciate Nissan’s team o Loved Maxine’s friendly service. Very helpful and informative. Have never taken my car anywhere else for service - always appreciate Nissan’s team of getting me in and out in a reasonable length of time. Will recommend to family and friends. More
by ETBEACH213
Verified Customer
May 25, 2020
I am from out of town and booking was super easy Online. Everything went super smooth and fast. Staff very friendly. Would come back the next time I’m in town Everything went super smooth and fast. Staff very friendly. Would come back the next time I’m in town More
by justin.confer
Employees Worked With
May 23, 2020
Real fast and easy service definitely would recommend to anyone, Thank you Serra VW! I’ll be seeing you folks again for my next oil change. anyone, Thank you Serra VW! I’ll be seeing you folks again for my next oil change. More
by BEGO91EDIN
May 22, 2020
Happy with their customer service The Customer service was good. They helped me apply a discount I was wanting to use. But, I would recommend a building renovation. Very outdated. The Customer service was good. They helped me apply a discount I was wanting to use. But, I would recommend a building renovation. Very outdated. More
by Starstruck4
Employees Worked With
Kori Green
May 22, 2020
He was very patient and welcoming. He didn't try to give me anything I didn't want but gave me something better. Great service me anything I didn't want but gave me something better. Great service More
by boykint15
May 22, 2020
Friendly staff, excellent service! They really took care to ensure a fantastic experience for me. I will definitely return in the future for all service needs. to ensure a fantastic experience for me. I will definitely return in the future for all service needs. More
by mrstsmith7823
May 22, 2020
I bought my car March 20th. The following Monday I was to bring the car back for detailing but the city was on shut down hence, I had to wait until the dealership reopened for servicing and when they did. It bring the car back for detailing but the city was on shut down hence, I had to wait until the dealership reopened for servicing and when they did. It was a very pleasant experience. Everyone was great and professional. More
by debbiejharris54
May 22, 2020
I'm very happy with the service I received it was done in a timely manner and the staff is very professional and friendly and I will definitely recommend them to anyone in need of repairs a timely manner and the staff is very professional and friendly and I will definitely recommend them to anyone in need of repairs More
by reginamalone77
Employees Worked With
Kori Green
May 20, 2020
My experience at Serra Volkswagen was a great experience. Angel Borja did a great job with assisting me. Angel Borja also made sure that I was satisfied customer. Thanks to Angel Borja I will be back. Angel Borja did a great job with assisting me. Angel Borja also made sure that I was satisfied customer. Thanks to Angel Borja I will be back. More
by blessed401976
May 19, 2020
Total satisfaction with service It was easy to make the appointment when we needed it to have an oil change. Since we live about 70 miles from your service, it was most appreciated It was easy to make the appointment when we needed it to have an oil change. Since we live about 70 miles from your service, it was most appreciated that we were taken in and the required service completed in a timely manner. More
by moore1404
Employees Worked With
I do not remember any of the names of those whom we were in contact with but they were all very courteous
