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Serra Volkswagen

Birmingham, AL

4.4
1,472 Reviews

1490 Center Point Pkwy

Birmingham, AL

35215

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1,472 Reviews of Serra Volkswagen

October 17, 2018

Wonderful service team I always drive the extra distance to use Serra vw. They are always kind and do a great job. Only issue was they put dirty hands on the cloth ceiling i More

by clr7686
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kori Green
Oct 18, 2018 -

Serra Volkswagen responded

I apologize for the technician getting the ceiling dirty, if you would like please contact me at 205-558-9700 so I can arrange to clean for you. Thank You, Serra Volkswagen Joshua Lane

October 16, 2018

Excellent I had a great experience with the sales team they were awesome in everything they did that day love the Nissan team to work with More

by juanhaywood61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Willis, Kori Green, Angel Borja, Curtis Lloyd, Kyle Towner, Mortimer Virves
Oct 21, 2018 -

Serra Volkswagen responded

Juan, thanks for the great review and outstanding rating.

October 16, 2018

Could have have had better service. I drop my car off at 8 Saturday morning. I didn’t get a call till 12 when my car was ready. My car has never been in the service department that long. More

by terrell721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fuller, Anthony Alston
Oct 22, 2018 -

Serra Volkswagen responded

Hi Terrell, We understand time is valuable and apologize that your experience with us was not the best. We would like to have a chance to speak with you offline in hopes of better understanding this situation. At your earliest convenience, please contact Umair Rehman, General Manager at Umair.rehman@serranissan.com.

October 15, 2018

The best people ever working their I will tell everyone i know to come to serra Nissan and they will get a great deal here and very friendly people and helpful also More

by joeyredman64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Ibarra, Curtis Lloyd, Kyle Towner
Oct 21, 2018 -

Serra Volkswagen responded

Hi Joey, thanks for the great review and rating!

October 15, 2018

Outstanding Service Great customer service. Jasmine Brown has an amazing attitude and was very very helping. The management came to my needs and I left with an awesome ca More

by latoria116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasmine Brown, Kyle Towner
Oct 21, 2018 -

Serra Volkswagen responded

Hello, thank you for sharing your experience with us, for the outstanding rating and recommendation!

October 15, 2018

Great service I really appreciated the customer service that was given. I had two great salespeople who was awesome, they were very patient, on working with me to More

by pjassmin531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasmine Brown, Erika Curlette, Jared Johnson, Venson Lavender, Curtis Lloyd, Jeremiah Perryman, Gerald Shepard, Kyle Towner
Oct 21, 2018 -

Serra Volkswagen responded

Hi there, thanks for the great review and outstanding rating!

October 12, 2018

Excellent car service Scheduled services and car was completed in under an hour plus they fix something that wasnt on the work order. Great job. Excellent. Bravo. Rock. More

by jenevans0825
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kori Green
Oct 21, 2018 -

Serra Volkswagen responded

Hi Jen, Thanks for the great review!

October 12, 2018

Service The service Department was great and easy to work with. The only complaint would be the availability of parts and that has nothing to do with the ser More

by turbo547
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory, Joshua Lane
Oct 19, 2018 -

Serra Volkswagen responded

Hi there, We are delighted to hear your experience with our service department was great. We would also like to thank you for your feedback as it helps us improve our services moving forward.

October 12, 2018

Completed recall timely Our recall was completed timely. It was very easy to schedule an appointment through the app. The service staff was friendly. We will use them again. More

by ataunton7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kori Green
Oct 19, 2018 -

Serra Volkswagen responded

Hi there, thank you for sharing your experience with us and for the great review.

October 10, 2018

Smooth Process along with great service! I didn't feel like I was dealing with the usual salesman. Anthony was excellent! He was great to work with and I'll recommend anyone to see him! Zac w More

by tobiassharp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Alston
Oct 19, 2018 -

Serra Volkswagen responded

Tobias, We are thrilled to hear this! Thank you for sharing your experience with us and for the excellent rating!

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