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1,153 Reviews of Serra Volkswagen - Service Center
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September 28, 2025
Took my car in and told them exactly how to identify an obvious rattle when I start my car. They gave me a 3 day time window of when they would be able to look at it, which was fine. A week goes by and no obvious rattle when I start my car. They gave me a 3 day time window of when they would be able to look at it, which was fine. A week goes by and no call or anything from them so I call and I get no answer then get text saying my car is next up to be looked at for 6 consecutive days. After two weeks go by and these people claim “I couldn’t reproduce the rattle” so I went to get my car back and they have ZERO clue where it is. And then proceeded to act like I didn’t know what my car looked like trying to make me feel stupid that it wasn’t parked where they claimed. After 15mins of looking, my car was still sitting in the back where all of their cars they haven’t work on yet are sitting (their words not mine). I’d venture to say they didn’t even look at my car but got tired of me blowing up their phones because they weren’t doing their jobs. I get in my car to leave and BAM there’s the loud rattle that they “couldn’t hear” and then I look down THEY RAN ALL OF MY GAS OUT OF MY CAR. Avoid these people at all cost, they are most likely just driving your car around for fun. More
by Brandon.lowe521
Verified CustomerEmployees Worked With
September 24, 2025
Got me on the schedule within a week and found out what was going on within a few hours after dropping off. was going on within a few hours after dropping off. More
by tjweber23
September 22, 2025
Amanda was amazing her welcoming was friendly and nice. The wartime was short and the environment was clean The wartime was short and the environment was clean More
by requenarealtor
Employees Worked With
September 20, 2025
Thank you for your great service. The service so was fast n awesome. I would recommend. The service so was fast n awesome. I would recommend. More
by jenkinscorneshia2
September 19, 2025
Not too bf to say they were not helpful. But the friendliness was not there that day. I also wanted to get the things done that was inspected but because it was greyed out I was not able to But the friendliness was not there that day. I also wanted to get the things done that was inspected but because it was greyed out I was not able to confirm. When I asked about it.... Ashley advised I didn't confirm it so it was not done. I didn't go into my issues with it being greyed out or I wasn't able to confirm it but she didn't seem helpful to my situation. Only that I didn't confirm it so therefore it wasn't done. More
by paris.powell10197
Employees Worked With
Ashley
September 18, 2025
Always have vehicle serviced at dealership as they are more knowledgeable than others about the car more knowledgeable than others about the car More
by Walter67
Employees Worked With
September 15, 2025
Very professional and responsive services team. My car issue was resolved in a timely manner. My car issue was resolved in a timely manner. More
by ralsenan
Employees Worked With
September 12, 2025
Service have always been excellent . the team have always been awesome and on point thank you the team have always been awesome and on point thank you More
by memvharris
Employees Worked With
September 12, 2025
Very personable customer service folks. Explained everything In an easy way to understand. Actually remembered me from a previous time vehicle was in for work. Explained everything In an easy way to understand. Actually remembered me from a previous time vehicle was in for work. More
by whoppers1975
