Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,112 Reviews of Serra Volkswagen - Service Center
Sort by
June 19, 2025
The team was efficient, completing the service ahead of schedule, and my car runs better than ever. The waiting area was clean and comfortable, and I appreciated the little extras with loaner vehicle. It’s schedule, and my car runs better than ever. The waiting area was clean and comfortable, and I appreciated the little extras with loaner vehicle. It’s clear they truly care about their customers and take pride in their work. If you want dealership expertise with a personal touch, this is the place to go. I’ll definitely be returning for all my future service needs—thank you! More
by Steve
Verified Customer
June 19, 2025
I had a great experience with my service. and any questions I had were answered. They got to me on time even with me being early . and any questions I had were answered. They got to me on time even with me being early . More
by chard_gholston
Employees Worked With
June 12, 2025
AMANDA GREETED ME AT MY CAR AND TOLD ME IT WOULD BE ABOUT 1 HOUR TO HOUR IN A HALF AND I COULD SIT IN CUSTOMER SERVICE AREA AND SHE WULD LET ME KNOW WHEN MY CAR WAS READY. 1 HOUR TO HOUR IN A HALF AND I COULD SIT IN CUSTOMER SERVICE AREA AND SHE WULD LET ME KNOW WHEN MY CAR WAS READY. More
by rita.james
Employees Worked With
June 10, 2025
When I arrived to the service center I was told all i needed was a car battery and it was covered under warranty. After waiting for 30 minutes to an hour I was told I needed an alternator fuse and my bat needed was a car battery and it was covered under warranty. After waiting for 30 minutes to an hour I was told I needed an alternator fuse and my battery is no longer covered under warranty and I will have to pay almost $1,000. Every time I come the service for something I always have to pay more money and I feel like things are getting added on so I can pay more money. I’m really thinking about getting rid of my car because when I first got my car and I needed service done I had no problems and they made sure I saved money but now since there’s a new manager I’m paying more money. The truth will come out sooner or later because God see what’s going on. Another thing when someone else is paying for the service they should have the option to pay over the phone. Experience was horrible More
by tnlittle1027
Employees Worked With
N/A
June 10, 2025
Excellent customer service. Friendly people. I did a walk-in appointment for routine service and I got in and out fast. Friendly people. I did a walk-in appointment for routine service and I got in and out fast. More
by chris.d.finney
June 04, 2025
Worst service department we’ve ever dealt with! They lied about the issues with our car, did not fix the issues! Finally the real issues were taken care of by another dealership after having it tow They lied about the issues with our car, did not fix the issues! Finally the real issues were taken care of by another dealership after having it towed a second time. We will never recommend Serra Volkswagen to anyone! They treat you like an idiot and take your money! More
by degaboi
June 04, 2025
First of all,I arrived early for my appointment. They was able to accommodate me. Ashley was very professional and on top of everything. But of of all,It was complimentary at the end of the day. I They was able to accommodate me. Ashley was very professional and on top of everything. But of of all,It was complimentary at the end of the day. I was truly blessed and I thank God for favor over my life. I only take my car to Serran. Vanessa Harris Starling. More
by vanessa.starling4545
