Serramonte Subaru

Best people ever. I loved getting my car from this place. Awesome service. It didn’t take long to get my paperwork done. They were helpful to show me all the features. Awesome service. It didn’t take long to get my paperwork done. They were helpful to show me all the features. More

DO NOT APPROACH!! My brand new BRZ infotainment head unit system failed within two days of purchase, and this guys replaced the head unit. Then they damaged interior parts, apoligized and replaced the parts. system failed within two days of purchase, and this guys replaced the head unit. Then they damaged interior parts, apoligized and replaced the parts. On the replacement process of those damaged parts they broke other parts conected to the hand break. A couple months ago my trunk dealigned and as a courtesy they fixed it, and then chipped my rear bumper!!!! They are the worst. Made me hate my BRZ, traded in for WRX and lost a maintenance package because of this. I really regret choosing Subaru. They do not care about quality of service, they just want to get the cars out ASAP. More

Very disappointed on service review today. Scheduled service appt in advance. Brought car in 1/24/20 at 7:40am, Anthony helped at counter. I reviewed service scheduled including replacement of ac conden service appt in advance. Brought car in 1/24/20 at 7:40am, Anthony helped at counter. I reviewed service scheduled including replacement of ac condenser and fan on our 2 month old car - that we waited for parts for repair. Anthony verified part and provided a 1.5-2 hr service wait time. Shortly after I set down to wait Anthony texted me that he would provide updates and I could ask if I had questions during my wait. I patiently waited until after 11:30am. I txtd Anthony twice fifteen minutes apart to no avail. At noon I cane to him at counter, he checked on car and saud 15 more minutes. It is now 12.32pm no word again so I again came to counter and Anthony walked in and said he was preparing my paperwork. Besides taking too long, the communication needs to be improved upon. More

Intermediate service price is ridiculous Paid 331.65 for 'intermediate service'. Labor was $252.54 for Subaru Impreza, 14,911 miles. My vehicle had three subaru recalls. Also due for intermed Paid 331.65 for 'intermediate service'. Labor was $252.54 for Subaru Impreza, 14,911 miles. My vehicle had three subaru recalls. Also due for intermediate service. Nothing was wrong with my car. More

no return calls On two occasions now I have called the service department and not received calls back. The first time was to correct a recall. They never called back. On two occasions now I have called the service department and not received calls back. The first time was to correct a recall. They never called back. The second time is to discuss how my car was not working properly after service. I have left them email, phone message and put on hold until I was cut off. 1 week later and no calls back. No response. Dissapointed. More

Very very bad. Liars and cheats. Stay away from this place at all costs. Read the other poor reviews, they are telling the truth. Used classic bait and switch techni Liars and cheats. Stay away from this place at all costs. Read the other poor reviews, they are telling the truth. Used classic bait and switch techniques. Reel you in with fake friendliness. Unethical business techniques. More

the maintenance price is ridiculous! Never go to this place for maintenance anymore. My car is Subaru forester 2017, I lived the San Jose before, the previous maintenance price in diffe Never go to this place for maintenance anymore. My car is Subaru forester 2017, I lived the San Jose before, the previous maintenance price in different dealers was about 180$. This time I did 24,000 miles of maintenance in Serramonte Subaru, it is regular maintenance, just replace the engine oil and filter. I was charged 331$!!!! The Labor price is 248$!! It's even more expensive than Mercedes's. More

steven Wu was amazing Steven Wu was amazing. He made buying a car so easy! He explained everything in detail. I Would highly recommend him to anyone purchasing a car! Steven Wu was amazing. He made buying a car so easy! He explained everything in detail. I Would highly recommend him to anyone purchasing a car! More

GREAT PURCHASE EXPERIENCE I highly recommend buying a car from this dealership, especially from Jose Sermonia. He offered me the lowest price in the Bay Area, plus he was very I highly recommend buying a car from this dealership, especially from Jose Sermonia. He offered me the lowest price in the Bay Area, plus he was very upfront and honest about everything from the car itself to the warranty and service package options. I would give him 10 stars if I could, especially for his customer service. He responded to all of my questions through email within minutes. He is one of the most responsive and friendliest people in the business. More

Great Experience I went to Serramonte Subaru to buy a car for my son. I researched cars appropriate to a 24 year old and decided to look at Subarus. I never had a gr I went to Serramonte Subaru to buy a car for my son. I researched cars appropriate to a 24 year old and decided to look at Subarus. I never had a great experience with car dealers but from the moment I walked in and met JT and his team I was treated respectfully, professionally and with true concern for finding the right car at the right price. There were no pressure or "bait and switch" tactics, but rather a very informative and thorough review of my options and pricing. They were quite helpful in working out the perfect fit for us and even bent over backwards to make a higher level options package work within our budget. I wouldn't hesitate to recommend Serramonte Subaru. More