Serramonte Subaru

Blown away Serramonte Subaru blew away the other dealerships I was at. Salesperson Eric was very knowledgeable with his product unlike the ones from other Subaru Serramonte Subaru blew away the other dealerships I was at. Salesperson Eric was very knowledgeable with his product unlike the ones from other Subaru dealership. Donald the manager was very nice too, but Eric was just simply amazing. More

Good service I was greeted by Eric from Serramonte Subaru as soon as I got out of my car. I was looking to trade in my corolla for a new subaru. Eric was fantastic I was greeted by Eric from Serramonte Subaru as soon as I got out of my car. I was looking to trade in my corolla for a new subaru. Eric was fantastic with his product knowledge and was able to find out my needs and figure which car would best fit me. He was not pushy and very transparent throughout the entire process. Thanks Eric! More

Thank you Serramonte Subaru Understood my recent visit and helped me with finding the right car and price for me. Very patient, answered all my questions and was very informative Understood my recent visit and helped me with finding the right car and price for me. Very patient, answered all my questions and was very informative. During the test drive, he explained the different features the car had and made sure I was satisfied with my test drive. Eric also made sure I was comfortable with the financing and the monthly payments. Overall, very satisfied, thank you for the smooth transaction/ experience. More

Leasing made easy!! I came in looking to lease an affordable car since I am a commuting college student, and Richard helped me settle on an Impreza. I've never been so ha I came in looking to lease an affordable car since I am a commuting college student, and Richard helped me settle on an Impreza. I've never been so happy with my decision! Working with him was wonderful, he didn't try to up-sell me for a more expensive model, he was very considerate of what I was looking for. If you're looking for a new Subaru, I highly recommend you work with him, he will definitely take care of you! More

AWD for the WIN!!! Bought a brand new Forester for my family, I'll admit, I gave Richard and his bosses a hard time, luckily he kept his composure and helped me get the Bought a brand new Forester for my family, I'll admit, I gave Richard and his bosses a hard time, luckily he kept his composure and helped me get the car I wanted at a great price. I came back a few times and every time he was cool and collected and answered my thousands of questions! I also kept asking for a ridiculous price, but after researching all the competitors, I see know that Richard gave me the best price from the very beginning. Thank you Richard and Serramonte Subaru! More

Serramonte Subaru After several weeks of horrible experiences in my attempt to purchase a used car from the dreaded USED CAR DEALERS, my experience at Serramonte Subaru After several weeks of horrible experiences in my attempt to purchase a used car from the dreaded USED CAR DEALERS, my experience at Serramonte Subaru was a breath of fresh air. I was picking up the car from an hour and a half away, so of course I was anxious. The first thing that happened when I pulled up, I was greeted by a very friendly salesman named Eric who asked me to make myself at home and brought me a drink of water, first thing. Since I came from an hour and a half away, I brought a one-way Avis rental with me. Eric offered to help me return my rental car to Avis and picked me up and brought me back to the dealership in his own car (very cool, ask for Eric). It took a little time for the management to look over the paperwork and get the financing arranged, but all through it, Eric would periodically come back and advise me why it was taking as long as it was. Eric even checked the traffic for me on his phone to see how long it would take for me to get out of Downtown SF (which I wanted to do as quickly as possible) and which would be the best route for me to take. Eric showed me the car, gave me an opportunity to inspect it and ask any questions I wanted. Their web site had already given me a free Carfax report showing me that the vehicle was a one-owner vehicle. And all of this when I was purchasing the car at 25%+ less than book price! After my weeks of high pressure and just plain gimmicks in trying to purchase a car, going to this dealership paid off. I highly recommend it, based upon my experience so far. More

Awesome experience with the sales reps I had been helped by Adam Akil who was awesome in finding me the vehicle I was interested in. He is friendly and knowledgeable. Best car buying experi I had been helped by Adam Akil who was awesome in finding me the vehicle I was interested in. He is friendly and knowledgeable. Best car buying experience I've ever had! More

Another 5 Star review for Serramonte Subaru My wife and I just purchased a Outback from Christian sales Division - he is the BEST car salesman I’ve ever dealt with. Not only is Christian pa My wife and I just purchased a Outback from Christian sales Division - he is the BEST car salesman I’ve ever dealt with. Not only is Christian patient, he is extremely knowledgeable - I was deciding between a Forester and the new Outback Touring and he was very helpful pointing out all the different features and options with BOTH cars (seriously he seemed to be completely unbiased, which was awesome!). Christian also went to my Wife’s place of work and drove the car over for her to test drive - what a Gentleman. Honestly - I would refer everyone I know to Christian...he's one of the most honest, and reputable people I have ever purchased a car from him. Thanks to Christian for such a great car buying experience! More

Terrible customer service and incompetent staff We drove 3 hours to buy our new Subaru. We were trading a very nice Crosstrek in. After numerous emails, phone calls, with assurance that they would We drove 3 hours to buy our new Subaru. We were trading a very nice Crosstrek in. After numerous emails, phone calls, with assurance that they would give us top dollar for our trade in. Guess what? Half the price of what KBB said we could sell to a private party. After the 3 hour drive home, we looked at the appraisal sheet for the Crosstrek, and they input the mileage incorrectly. I cannot even give them one star. More

Terrible customer service and do not honor their word I would never recommend this Subaru dealership to anyone. After working out an MSRP and financing plan AND placing a deposit for a car that was to arr I would never recommend this Subaru dealership to anyone. After working out an MSRP and financing plan AND placing a deposit for a car that was to arrive in several weeks, these guys left us in the dark. Their communication skills with customers is very very poor - no response to emails and phone calls. Everyone that works there has an overall lack of respect for anyone's time. After our car arrived, we received one phone call saying it was in the lot but they salesperson would not honor the financing plan agreed one. We called back each day to follow-up on the progress for financing, and NO response. Keep in mind - we already have a deposit on this car. After eventually speaking to the manager several days later, we asked for an explanation for the lack of communication. We were asked to 'verbally promise a good review' before we bought the car and moved forward with the deal. Understanding that sometimes miscommunication occurs, we said this is possible as long as we get an explanation for what happened. This led to an argument in the middle of the sales floor between two managers, where one stormed out of the dealership. While the salesperson was trying to explain why his communication was so poor, his manager interrupted his apology....and that's where we realized we were wasting our time trying to work with this dealership. The salespeople here: 1) cannot keep their word, 2) are non-responsive to emails and phonecalls, 3) practice unethically by asking to 'verbally promise' certain reviews before a car sale despite their poor customer service and 4) do not respect anyone's time More