Sewell Lexus of Dallas

Dishonest people These guys are greedy and dishonest people. Literally will try to upsell you every time. First time I took my car there for oil change they did an ins These guys are greedy and dishonest people. Literally will try to upsell you every time. First time I took my car there for oil change they did an inspection on my brakes and said they were good but my tires had a nail in it and it needed to be replaced, second time I took my car in 5k miles later at 30k miles for the brake pads to be changed, they said my rotors needed to be replaced if not my car would have to be towed out the dealership. Wouldn’t use this dealership ever again. More

Don't let the Sewell commercials on TV fool you. The people at this dealership have to be the most dishonest and greedy people in all of North Texas. I have been trying to assist my 57 year old mothe The people at this dealership have to be the most dishonest and greedy people in all of North Texas. I have been trying to assist my 57 year old mother in negotiating a price on a 2019 ES350 Luxury for over two weeks now. Sewell Lexus has made the experience excruciatingly difficult and unfulfilling. They will lie to you and tell you a vehicle is not available for purchase if they cannot expect to rob you blind in broad daylight on the price. For example, a gentleman by the name of Kelvin Newton will ignore every reasonable request, if it doesn't increase his bottom line. I bought my mother on her only day off to test drive a vehicle that actually doesn't exist. Instead of alerting us to this, Mr. Newton went to collude with his manager Ms. Melissa Lauck on how they can extract as many dollars as they can from my mother. He then went to goof off in the dealership for an hour and showed us a car with less features for more money. We decided to leave at that point and give another dealer a chance as they were highly unhelpful and thirsting for profit. I decided another day to give Mr. Newton another chance to sell us the correct vehicle. He wonderfully fails to do so and offers to sell us a vehicle with body damage fresh off of the carrier truck. He lies and says he's at the dealership and has viewed the car, when he had just told me he was not working that day moments before. So, I then had some choice words for him about his conduct. He then decided to separate from me and the transaction in an elaborate sob story worthy of an Academy award. Do note that he will still benefit from the transaction if we ever do get to purchase a vehicle. His manager Ms. Melissa Lauck is just as much as an actress as he is an actor. She has sat in her gilded office and barked at me for days over the phone and email like she is the district attorney of Dallas. She has delighted in being smarmy, making me and my mother, who’s a pharmacist, feel like idiots. She has said repeatedly with confidence that she can no longer price the vehicle competitively. Just to let people know, dealership salespeople and their managers etc. receive immense monthly bonuses, quarterly bonuses and secret incentives from Lexus to encourage them to make as much money as possible no matter what .They also get a bonus called holdback they receive purely for selling the car. So, they can surely keep the excuses for their greed. Don't believe the hype they have created on television with their commercials. Those free car washes, cookies and marble floors in their dealerships are costing you thousands. The people I described are complacent in their ways and they are getting cosigned by their superior Mr. Ross Taylor, who was also very smarmy on the phone explaining this issue. I asked for accessories for the vehicle worth less than $200 to finish the deal, and Mr. Ross Taylor made no concerted effort to be helpful. It explains well how trifling they can be at Sewell Lexus. More

Excellent Service I just leased my second RX350 from Sewell. When I leased my first one in 2016, I leased it with Daniel Martinez. I returned in 2019 and again leased I just leased my second RX350 from Sewell. When I leased my first one in 2016, I leased it with Daniel Martinez. I returned in 2019 and again leased it from Daniel Martinez. Daniel is a very efficient and effective sales agent. I am impressed with his professionalism, his compassion and his humor. He makes a highly stressful decision comfortable and easy. I love the Sewell service! More

Not the same Sewell Lexus of Dallas that I remember. I purchased my first Lexus from Sewell Lexus of Dallas back in 1996 and several more since then. Sewell’s service levels have dropped dramatically ove I purchased my first Lexus from Sewell Lexus of Dallas back in 1996 and several more since then. Sewell’s service levels have dropped dramatically over the past 23 years. Our sales person lacked the attention to detail and service level that we’ve received in the past. It was almost as if we were an inconvenience to them??? Sloppy follow up, poor attention to detail, rushed process, missing information etc... Sometimes a dealership can just get too big for their britches! After my purchase at Sewell I called and left several messages along with e-mails to the General Manager to share my concerns but he couldn’t of cared less. No response or acknowledgement from him whatsoever. But on a positive note, yesterday I purchased a brand new Lexus from Park Place Lexus in Grapevine, TX (my first time being there) and received the attention and service level expected from a Lexus Dealership. More

Make sure you buy a warranty I bought a used Lexus from the Used Sewell Lexus in Dallas. It was supposed to have been inspected by their service department and they ensured that I bought a used Lexus from the Used Sewell Lexus in Dallas. It was supposed to have been inspected by their service department and they ensured that I should buy with confidence. After 3000 miles of driving, the car's head gasket blew and this was after I took it in for its routine maintenance at their service department. Since I didn't buy a warranty, I was out of luck and was quoted 9K for the fix. They could not do anything for me. Moral of my story, I will not trust their service department and I should have bought a warranty. I will not buy another car from them. More

Amazing I was in the dealership a few months ago trying to decide if I wanted to trade my RX because I really needed a warranty which I had let run out alread I was in the dealership a few months ago trying to decide if I wanted to trade my RX because I really needed a warranty which I had let run out already .I spoke to Dillon Tuner I waited a few months and came back and spoke to Dillon again It was an amazing experience I was able trade my RX for the NX thank God for Dillon he was god Sent and help me out greatly. Lisa Tutt More

Sells a dent policy that is a ripoff They push a dent policy that is expensive, not necessary, is useless most of the time, and just makes money for them. They should be looking out for t They push a dent policy that is expensive, not necessary, is useless most of the time, and just makes money for them. They should be looking out for their customers. More

Unbelievable experience! Out-of-state customer for life! I leased my 2017 RX 450h through Sewell just a few weeks ago and can't speak higher of my experience. After one too many negative experiences with my I leased my 2017 RX 450h through Sewell just a few weeks ago and can't speak higher of my experience. After one too many negative experiences with my local Chicago dealership's sales department, I decided to broaden my search. Sewell had the exact vehicle I was looking for (color combination/options) so I inquired online. Dawn Betrus was very responsive and upfront, answering any questions that I had (boy were there many), making this out-of-state purchase a breeze and putting me at ease. We quickly reached a deal and I then booked a flight to Dallas for the following weekend. Their Dallas facility is perfectly located next to Love Field, so I was picked up by Dawn at the airport and at the dealer within 15 minutes of the plane touching the ground. Dawn immediately took me to the car for a walk-around to make sure it was everything I wanted and more. Thankfully, it was! I then worked with Jennifer Blilie for the paperwork and lease documents. Given that this was an out-of-state purchase, and that I was coming from a state that did things very different than Texas, I expected this to have a few bumps. I was wrong! It was flawless and Jennifer had everything taken care of prior to me visiting. I wrapped up the visit with a 30 minute technology demonstration of my car's new features. I'm sure Dawn would have given me more time if I needed it, however I was very familiar with the features already from my other Lexus. What was a really nice touch was that she was familiar with my old car (a 2010 Lexus), and she focused the demo on how the features have evolved since then. We personalized all of my settings (and then some), and then the garage door was opened and I was off on my 900 mile drive home - 900 miles to fall in love with the car, as I put it. These two ladies went above and beyond in making this a positive experience, and they succeeded. I have never been so satisfied with a vehicle purchase experience, and appreciate that they were honest and fair upfront without having to play any games. This is how car dealerships should be! While I do not live nearby to take advantages of the free car washes, you can bet I will be back the next time I am ready to purchase/lease another Lexus! You can also bet that I will recommend you without hesitation to anybody that I can. Thank you for everything! More

Polite, business, informative by caring of customers! Daniel Hallowell and everyone was friendly, family oriented, knowledgeable about their cars and polite. I was explained throughly about my contract Daniel Hallowell and everyone was friendly, family oriented, knowledgeable about their cars and polite. I was explained throughly about my contract and what is to be expected. I really enjoyed doing business with Sewell Lexus (used). Daniel Hallowell was very informative and very nice. I really appreciate you all for taking out the time to sell me car and working with me. Mr. Hallowell needs a raise or something great customer service! I’m going to refer my co-workers and friends to your establishment Sewell Lexus (used) Dallas, Texas. I really do appreciate you all. Thank you, Reginia M. Dean Teacher More