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Sewell Lexus of Dallas

Dallas, TX

3.3
121 Reviews
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6421 Lemmon Ave

Dallas, TX

75209

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Showing 121 reviews

September 03, 2019

Dishonest people These guys are greedy and dishonest people. Literally will try to upsell you every time. First time I took my car there for oil change they did an ins More

by Tony N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JC
August 21, 2019

Dishonest and Disappointing Spent two hours at the dealership, negotiated the sales prices, negotiated trade, agreed on finance rate with the sales person. Then was told the fin More

by AtoZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Key & Ross Taylor
Sep 03, 2019 -

Sewell Lexus of Dallas responded

Thank you for sharing your frustrations with us. We value all feedback at Sewell, and your satisfaction is our highest priority. I would welcome the opportunity to discuss this experience with you and gain additional feedback. At your convenience, please call me at 214-353-2847 or email me at rtaylor@sewell.com. Thank you again, and I look forward to speaking with you. Sincerely, Ross Taylor General Sales Manager Sewell Lexus of Dallas

August 05, 2019

Don't let the Sewell commercials on TV fool you. The people at this dealership have to be the most dishonest and greedy people in all of North Texas. I have been trying to assist my 57 year old mothe More

by raddison323
Friendliness
Recommend Dealer
No
Employees Worked With
Kelvin Newton Melissa Lauck Ross Taylor
March 22, 2019

Excellent Service I just leased my second RX350 from Sewell. When I leased my first one in 2016, I leased it with Daniel Martinez. I returned in 2019 and again leased More

by Retiree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Martinez
February 26, 2019

Not the same Sewell Lexus of Dallas that I remember. I purchased my first Lexus from Sewell Lexus of Dallas back in 1996 and several more since then. Sewell’s service levels have dropped dramatically ove More

by John C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Frogge, Dawn Betrus
December 04, 2018

Make sure you buy a warranty I bought a used Lexus from the Used Sewell Lexus in Dallas. It was supposed to have been inspected by their service department and they ensured that More

by bikezx6r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam
July 07, 2018

Amazing I was in the dealership a few months ago trying to decide if I wanted to trade my RX because I really needed a warranty which I had let run out alread More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon Turner
May 02, 2018

Sells a dent policy that is a ripoff They push a dent policy that is expensive, not necessary, is useless most of the time, and just makes money for them. They should be looking out for t More

by gottaken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
manager, sales, finance
January 29, 2018

Unbelievable experience! Out-of-state customer for life! I leased my 2017 RX 450h through Sewell just a few weeks ago and can't speak higher of my experience. After one too many negative experiences with my More

by Jerry Hook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Betrus, Jennifer Blilie
December 28, 2017

Polite, business, informative by caring of customers! Daniel Hallowell and everyone was friendly, family oriented, knowledgeable about their cars and polite. I was explained throughly about my contract More

by Rdean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Hallowell
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