Shaheen Chevrolet - Service Center

Excellent service with the oil change center. The gentleman at the carwash is always great The gentleman at the carwash is always great More

I had recommended maintenance done on my truck. Had brake pads and rotors replaced also. I've never had issues with Shaheen's service department - they've always treated me with respect until this Had brake pads and rotors replaced also. I've never had issues with Shaheen's service department - they've always treated me with respect until this time. It took them 2 full days and a weekend to get it all done. I was expecting to get my truck back in the afternoon of the day of service - that's why I made the appointment and dropped the truck off the night before. I hadn't planned on them keeping it over the weekend and finishing it up on Monday late afternoon. I needed the truck to get to work on Monday, but that didn't happen and I had to take my husband's truck. Once they finished with my truck, I had to take time off work, go pick up my husband at home in Eaton Rapids, and drive back to Lansing. The one thing I have bad to say is that everything wasn't customer friendly. You don't talk with any one via phone now, it's done via texting now, they don't accept payment over the phone, and I only talked 3 minutes with Cheddar when he checked my truck in and most of that time was him sending text messages to me to accept the work report. No other phone calls, everything was via text. I didn't care for it. They texted for cost and I wouldn't see it because I'm working during .the day and not waiting by my cell phone for a text to come from the service department. I've never experienced this kind of customer service, if you call it that. Very unfriendly and impersonal. When I dropped the truck off, there was several people standing around, but no one greeted me or the other 2 people that were ahead of me. I went and stood by a service representative's desk and he finally looked away from his computer screen and said someone will be with you in a minute - 5 minutes later I finally got to pull my truck in and talk with Cheddar. I found this whole experience a nightmare. More

I drove into Sheheen yesterday without an appointment very upset about car trouble and although it was already 1 P M the team did everything, they could to make sure that all of the problems were solved very upset about car trouble and although it was already 1 P M the team did everything, they could to make sure that all of the problems were solved and I was on my way by 5:30 closing time. Especially helpful, as he always is, was John Feister. He explained everything being done in terms I could easily understand and kept me up tp date on the progress. he always makes me feel like a valued customer. I will always deal with Sheheen and I recommend their service to anyone who wants courteous and knowledgeable service. More

I was in for a oil change, filter, and tire rotation. I arrived at my appointment time and within minutes was taken in to have the work. I also had my car appraised to either sell or trade in. The dea I arrived at my appointment time and within minutes was taken in to have the work. I also had my car appraised to either sell or trade in. The dealer was very courteous and helpful. In no time I was finished up and out the door. Received a free car wash also. Very good appointment...they took care of all my car needs and answered all my questions. Cost was standard. I'm currently waiting for the new cars to come in as I would like to lease again. Thank you everyone. More

I want to say this dealership is great at selling you a vehicle. I have been a long time customer here but may never buy here again. If you bring you vehicle in to get fixed under warranty you may not b vehicle. I have been a long time customer here but may never buy here again. If you bring you vehicle in to get fixed under warranty you may not be given a loaner and could be without your vehicle for undetermined amount of time. If you can't give a free rental during service, then why buy new vehicles from this dealership. There are many other dealers around that will gladly take care of their customers but not this one. Do your research before buying here, due to refusal to accommodate the customers. More