Dale Wagner
Dale Wagner at Shaheen Chevrolet

Dale Wagner

Service Advisor

Shaheen Chevrolet

632 American Rd
Lansing, MI 48911

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11 Reviews
not yet
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11 Reviews

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11 Reviews of Dale Wagner

March 04, 2024

Dealership Rating
Employee Rating

Excellent as usual! !! Ben Behnke had every thing ready to sign when we came in, even the insurance on our new 2024 Equinox RS! Extended warranty went smoothly too. More

by taddladuke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Behnke

Mar 04, 2024

Shaheen Chevrolet responded

Tadd, thank YOU for being a long-time loyal customer. You truly are Shaheen Family and we appreciate the 5 star review and taking the time to give us such positive feedback! Enjoy your new wheels!

September 01, 2022

Dealership Rating
Employee Rating

Great service, friendly professional staff. I love being able to make appointments online! They’re the only dealership that have serviced my car and truck. More

by Gaited Lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Ebright, John Feister

August 25, 2022

Dealership Rating
Employee Rating

The best service in Lansing Michigan the employees are very knowledgeable and friendly and go out their way to help and assist you in any way that they can always Pleasant More

by VIVBURNETTE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Feister , Dan Williams

April 03, 2022

Dealership Rating
Employee Rating

Didn't fix the problem had to take it back a week later for the same issues. Rotated my tires but didn't reset them so now my car doesnt know what tire is where. More

by Alfaroa7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 04, 2022

Shaheen Chevrolet responded

Dale, our service manager has been made aware of your review and we will be reaching out to you shortly. Thank you for the feedback.

Apr 04, 2022

Shaheen Chevrolet responded

Dale, please contact Ross Hagfors directly at 517-272-6581 so we can talk through your experience and make things right. Thank you!

October 09, 2021

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Employee Rating

We bought a used 2016 Diesel Silverado with 62,000 miles on it at a different Chevrolet dealership. 4 days later the check engine light came on. Took it to Shaheen Chevrolet. We had 2 blown head gaskets, ne More

by Rsleight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick in service (diesel)

Jan 21, 2022

Shaheen Chevrolet responded

Rsleight, we're sorry to hear you had such a tough road, but are glad you brought it to our Certified Service Technicians! Nick does a great job and all of our guys are ASE & GM trained to tackle any vehicle repairs! Thank YOU for bringing your vehicle to Shaheen.

Jan 21, 2022

Rsleight responded

If we ever need service on our diesel truck, we will bring it to Nick. He's the best! Thank You Shaheen Chevrolet for your help

February 03, 2021

Dealership Rating
Employee Rating

Everybody seemed annoyed to help, the girl who helped direct me when i pulled In my car was rude. The whole point i came in for was an automatic starter, they kept my car for the night came back the next More

by Felicia.alvarez0421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 04, 2021

Shaheen Chevrolet responded

Felicia, It sounds like we missed the mark on your service experience. We apologize! We did try to contact you, but the number we have on file is no longer working or we have it in our system incorrectly. Our Service Manager, Tom Hernly would like to talk to you directly to hear what happened and make it right. Due to us not having a working number for you, you'll need to contact him directly at 517-394-0330. Thank you.

November 30, 2020

Dealership Rating
Employee Rating

My Equilnox, 2020 needed a brand new hose and waited entire month to be repaired. Not happy at all. Dale, Never apologized for the delay. More

by Cristina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Royce King

Feb 26, 2021

Shaheen Chevrolet responded

Cristina, we apologize for the longer than normal wait. We do appreciate you bringing your business to us. You may contact Tom Hernly, our Service Manager at 517-394-0330.

January 29, 2020

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Employee Rating

I have a 2018 Silverado and periodically when I tried to start the truck it just clicked. I did a battery test and found that wasn't the problem. I had it towed into Shaheen and they had it fixed and back t More

by Steve Barry
Recommend Dealer
Yes
Feb 26, 2021

Shaheen Chevrolet responded

Steve, Great to hear you've taken advantage of our Quick Lube & Tire Center and Certified Service. Thanks for giving us your feedback, it only helps our team get better. Thank you for the great review and your business!

August 27, 2019

Dealership Rating

Not quality work. They cross threaded a lug nut on the last time they replaced a tire and now have to have the stud replaced. They also fixed my spoiler and within six More

by Richkid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tom Hernly, Adam Ebright, John Feister , Craig Curtis, Lori Hazelton, Rick Scharf, Dan Williams, Rob Winchester

March 22, 2017

Dealership Rating
Employee Rating

What a great experience. Maria was amazing to work with. She stayed late to finish the deal and make sure I was satisfied. Kudos to her and the dealership for making it a gr More

by Big Haus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Maria Corbeil, Rob Winchester

Mar 29, 2017

Shaheen Chevrolet responded

Thank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet. Elton Ables (New Car Manager) at (517) 272-6551

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