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48 Reviews of Shaheen Chevrolet - Service Center
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April 26, 2025
Got my vehicle in quickly didn’t take long for The radio to be fixed also did a complementary overall on my vehicle and was done with a couple hours. I was pleased. to be fixed also did a complementary overall on my vehicle and was done with a couple hours. I was pleased. More
by Paula Le
Employees Worked With
Chase
April 20, 2025
The dealership did a great job and diagnosing the problem with my truck. I’m making sure that the part came in and letting me know when they couldn’t get it installed. with my truck. I’m making sure that the part came in and letting me know when they couldn’t get it installed. More
by Lorenzo H
Employees Worked With
August 09, 2024
I wouldn't take my car there unless, it is something simple or basic to figure out. Long gone are the days of Mr. Goodwrench. simple or basic to figure out. Long gone are the days of Mr. Goodwrench. More
by chadmanpackers
Employees Worked With
July 30, 2024
The service assistant manger was fantastic. Would come back again! Fair honest very personable! I came from out of stat and would visit again if the need arises Would come back again! Fair honest very personable! I came from out of stat and would visit again if the need arises More
by Boodostarr
Employees Worked With
March 29, 2024
The service department is awesome took my. Terrain in for service science I was told they have a great diesel mechanic I won't take my car anywhere else . The person in the front did a great Terrain in for service science I was told they have a great diesel mechanic I won't take my car anywhere else . The person in the front did a great job thank you More
by chrismaze58
Employees Worked With
Brian warren
February 16, 2024
I had recommended maintenance done on my truck. Had brake pads and rotors replaced also. I've never had issues with Shaheen's service department - they've always treated me with respect until this Had brake pads and rotors replaced also. I've never had issues with Shaheen's service department - they've always treated me with respect until this time. It took them 2 full days and a weekend to get it all done. I was expecting to get my truck back in the afternoon of the day of service - that's why I made the appointment and dropped the truck off the night before. I hadn't planned on them keeping it over the weekend and finishing it up on Monday late afternoon. I needed the truck to get to work on Monday, but that didn't happen and I had to take my husband's truck. Once they finished with my truck, I had to take time off work, go pick up my husband at home in Eaton Rapids, and drive back to Lansing. The one thing I have bad to say is that everything wasn't customer friendly. You don't talk with any one via phone now, it's done via texting now, they don't accept payment over the phone, and I only talked 3 minutes with Cheddar when he checked my truck in and most of that time was him sending text messages to me to accept the work report. No other phone calls, everything was via text. I didn't care for it. They texted for cost and I wouldn't see it because I'm working during .the day and not waiting by my cell phone for a text to come from the service department. I've never experienced this kind of customer service, if you call it that. Very unfriendly and impersonal. When I dropped the truck off, there was several people standing around, but no one greeted me or the other 2 people that were ahead of me. I went and stood by a service representative's desk and he finally looked away from his computer screen and said someone will be with you in a minute - 5 minutes later I finally got to pull my truck in and talk with Cheddar. I found this whole experience a nightmare. More
by mddchevy
Employees Worked With
Cheddar
December 01, 2022
I came in for an oil change. The service personnel were excellent except for one thing. I was informed that my vehicle was low on power steering fluid however I would have to p The service personnel were excellent except for one thing. I was informed that my vehicle was low on power steering fluid however I would have to purchase fluid and top it off myself. Not a real problem, however what happened to the good old days when the dealership would do that. At $100.00 bucks for an oil change and you can't even top off my fluid level? Not real pleased. More
by l.nemeth
Employees Worked With
Not sure who I worked with.
September 02, 2022
Great service, friendly professional staff. I love being able to make appointments online! They’re the only dealership that have serviced my car and truck. I love being able to make appointments online! They’re the only dealership that have serviced my car and truck. More
by Gaited Lady
