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Shaheen Chevrolet - Service Center

Lansing, MI

4.4
48 Reviews

48 Reviews of Shaheen Chevrolet - Service Center

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August 25, 2022

The best service in Lansing Michigan the employees are very knowledgeable and friendly and go out their way to help and assist you in any way that they can always Pleasant More

by VIVBURNETTE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Feister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Williams
June 28, 2022

I drove into Sheheen yesterday without an appointment very upset about car trouble and although it was already 1 P M the team did everything, they could to make sure that all of the problems were solved More

by Gypsywoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Feister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Shaheen Chevrolet responded

Gypsywoman, wow, so great to hear you had such a positive and helpful experience with Chevy Service Advisor John Feister and our Certified Service Shaheen Team. Thank YOU for your business and taking the time to express what a great experience you had.

June 01, 2022

I was in for a oil change, filter, and tire rotation. I arrived at my appointment time and within minutes was taken in to have the work. I also had my car appraised to either sell or trade in. The dea More

by josieparrott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2022 -

Shaheen Chevrolet responded

Thank you Josie! Appreciate your business and review!

April 16, 2022

I want to say this dealership is great at selling you a vehicle. I have been a long time customer here but may never buy here again. If you bring you vehicle in to get fixed under warranty you may not b More

by truck guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Feister
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Shaheen Chevrolet responded

Truck Guy, we apologize for any inconvenience we may have caused you. We do have a courtesy vehicle and are happy to take you where you need to go. Our service manager has been made aware of your review and experience. Thank you

April 13, 2022

Polite staff. Communicative. Explained details clearly. Forgot to mention increase of price of oil change until done with job!!!! 😔 More

by Beatrice.Guty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Williams
Apr 16, 2022 -

Shaheen Chevrolet responded

Beatrice, thank you for bringing your vehicle to Shaheen Chevrolet of Lansing for your service needs we appreciate it!

April 03, 2022

Didn't fix the problem had to take it back a week later for the same issues. Rotated my tires but didn't reset them so now my car doesnt know what tire is where. More

by Alfaroa7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dale Wagner
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Shaheen Chevrolet responded

Dale, our service manager has been made aware of your review and we will be reaching out to you shortly. Thank you for the feedback.

Apr 04, 2022 -

Shaheen Chevrolet responded

Dale, please contact Ross Hagfors directly at 517-272-6581 so we can talk through your experience and make things right. Thank you!

April 02, 2022

Lugnuts on our tire did not get bolted down. Almost lost a tire with my family in the vehicle. More

by Wolfy_17
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Garrett Cairns
Apr 02, 2022 -

Shaheen Chevrolet responded

We apologize for any concerns we may have caused. Our Service Manager Tom Hernly is aware of your concerns & review. Can you please contact us directly so we can make this right? 517-394-0330.

March 19, 2022

Fast service as always. I appreciate this Bout Shaheen. They care about fast and quality service. More

by Greensideup1206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Feister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Shaheen Chevrolet responded

Thank you for bringing your business to Shaheen and we appreciate the great feedback!

November 15, 2021

Not only did you break a stud on my wheel but now In convenience me to take my truck back so you can fix it ...I do have a full time job More

by Ls1595
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oil change
Jan 21, 2022 -

Shaheen Chevrolet responded

Ls1595, we apologize for any difficulty regarding your vehicle. We truly do everything in our power to make things right, including fixing your tire. Thank you for the feedback.

November 05, 2021

I want to commend Asst. Service Manager Brad Millican for his excellent customer service. I have had my Equinox in two different times with a window rattle and a foul smell coming from the vents. Both issues More

by jedwal1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Millican 5 STARS
Jan 21, 2022 -

Shaheen Chevrolet responded

Thank you Julie for the feedback on Brad and our service team! We sincerely give 100% of our attention and vehicle solutions to each guest!

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