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48 Reviews of Shaheen Chevrolet - Service Center
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February 10, 2020
Overall Summary of Shaheen Chevy and Service visit Mike Thornton was my Service Advisor. He did an outstanding job keeping me informed every step of the way during my vehicle's visit. Mike is very ea Mike Thornton was my Service Advisor. He did an outstanding job keeping me informed every step of the way during my vehicle's visit. Mike is very easy to speak with and has an awesome personality. Thanks Mike! Shaheen Chevrolet has an outstanding oil change facility, service department and new car sales. They are super customer oriented and our kind people. I refer them to everyone. I have also bought 5 vehicles from them over the years and totally satisfied with how I was treated during the purchasing process to include sitting down with their finance reps. Very very satisfying experience. More
by kd8id
Employees Worked With
Mike Thornton
January 30, 2020
I have a 2018 Silverado and periodically when I tried to start the truck it just clicked. I did a battery test and found that wasn't the problem. I had it towed into Shaheen and they had it fixed and back t start the truck it just clicked. I did a battery test and found that wasn't the problem. I had it towed into Shaheen and they had it fixed and back to me quickly, also received a free car wash. Not one problem. My family has many Chevrolet leases from a different company in Lansing. We are all switching to Shaheen. More
by Steve Barry
Employees Worked With
August 27, 2019
Not quality work. They cross threaded a lug nut on the last time they replaced a tire and now have to have the stud replaced. They also fixed my spoiler and within six They cross threaded a lug nut on the last time they replaced a tire and now have to have the stud replaced. They also fixed my spoiler and within six months it's already coming off. More
by Richkid
Employees Worked With
Other Employees :
Lori Hazelton, Rob Winchester, Craig Curtis, Dan Williams, Rick Scharf
June 12, 2019
Oil change. And free wash. Great friendly service. Quick. In and out. Glad we came in when we did. No waiting. We will be sure to recommend it to friends and family. Great friendly service. Quick. In and out. Glad we came in when we did. No waiting. We will be sure to recommend it to friends and family. More
by Maggie
Employees Worked With
Rob Lucas
March 11, 2019
Excellent! I bout a new vehicle last June, customer service has been excellent from our sales person Margaret Kessler to the service center staff. Thank you! I bout a new vehicle last June, customer service has been excellent from our sales person Margaret Kessler to the service center staff. Thank you! More
by Ludwick.cj
June 09, 2017
Service I bought a used SUV from tom h. A few weeks after purchasing it we got a flat tire and found out tbe tire has already beem plugged and had some dry r I bought a used SUV from tom h. A few weeks after purchasing it we got a flat tire and found out tbe tire has already beem plugged and had some dry rotting. I called and they resolved my problem. I am satisfied with my purchase and would recommend them. More
by Pissed off
May 20, 2017
Oil change service Short on time, had appointment so service arranged expedited service for me. I was able to make my appointment with a few minutes to spare. Short on time, had appointment so service arranged expedited service for me. I was able to make my appointment with a few minutes to spare. More
by Harold Eddie Anderson
Employees Worked With
Craig Curtis
January 19, 2017
Oil Change & Tire Rotation Brought my car in last Saturday for an oil change & was due for tire rotation, Both James & Alicia did a great job. Never seen a girl move that fast! Brought my car in last Saturday for an oil change & was due for tire rotation, Both James & Alicia did a great job. Never seen a girl move that fast! They explained what they had done & since it was my last free visit, I asked what it would be next time I came in. Alicia took the time to find out & brought a list of everything that was included in that price. I was impressed with the two of them, very nice & efficient. A big Thank You & Kudo's to both of them. It's never a bad experience when dealing with Nice People. More
by tanner10
Employees Worked With
Alicia,James
November 21, 2016
Screw Them!!! I would give them less than a 1 if I could. I bought a car from them a year ago in October. I have never had issues with this car. All of a sudden, I I would give them less than a 1 if I could. I bought a car from them a year ago in October. I have never had issues with this car. All of a sudden, I am being told by a guy doing my oil change that oil is getting into the overflow container. He actually showed me what was going on. I took it to Shaheen Chevrolet. They looked at my car and told me that the ENTIRE engine had to be replaced. This car was ONLY bought a year ago!!! I always kept up with the oil changes and never had any other issues. Once they told me what was wrong with the car, I immediately received a call from the sales department. They asked me how much I had left to pay on the car and so forth. They were really pushy in regards to me getting a new car. With no car and my car still with their mechanics, they wouldn't call me when they said they would and when they finally did, it was to tell me that they couldn't get me a new car. For all the work that needed to be done on my car, they were going to charge me $6300!!!! Something told me to take my car to another mechanic. When I told them that I would be coming for my car and taking it somewhere else, they were very rude and the guy went on and on about how my car wouldn't be fixed right. I was forceful in trying to get me to tell him where I was sending my car. I refused to tell him! When I called the new mechanic he looked at my car immediately and told me everything that was wrong with it. Everything he said was consistent with the dealership. He only charged me $2500. When the tow truck came to pick up my car, he asked them where my car was in the lot, (by the way they have numbered lots for the mechanics area, so they would've had to give him the number so he new where to go), the guy told him "you'll just have to find it yourself." Also, my window scraper for snow was stolen! Do NOT shop with Shaheen Chevrolet. There is no reason why I should've had to get the whole engine replaced after only having the car for a year. They sold me a lemon and tried to rush me into just giving up my car. The mechanics overcharged me completely and were very rude and persistent in getting me to tell them who I took my car too. More
by dejapeterson
Employees Worked With
Other Employees :
Mark Durfee, Rob Winchester, Mike VerPlanck, Craig Curtis
October 27, 2016
Oil change experience was great. Ken and Alicia we're great. Explained everything and were very efficient. Got me coffee and offered a snack. Loved the new building and the late Ken and Alicia we're great. Explained everything and were very efficient. Got me coffee and offered a snack. Loved the new building and the late hours. It is nice to have pleasant people work on your car. Offered Me quotes on tires. More
by Jan1924
Employees Worked With
Ken @ Alicia
