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Shaker's Family Ford

Watertown, CT

4.4
1,760 Reviews
Welcome To Shaker's Family Ford Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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831 Straits Turnpike

Watertown, CT

06795

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Showing 1,760 reviews

September 09, 2016

Jim Reed was great JIM REED WAS VERY HELPFUL AND DID A GREAT JOB FINDING THE CAR THAT MY WIFE WANTED. HE HAD A GREAT SENSE OF HUMOR TO BOOT!!! WOULD GO BACK TO SEE JIM W More

by Don Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Pinho
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2016

2016 Ford Focus RS Picked up my special ordered Focus RS, buying process went super smooth. Overall a great experience, no complaints. Blair helped me back in December w More

by wqe0ifgqewoirjg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blair Mapp
September 07, 2016

Great experience! My husband and I found Jim Reed to be very helpful and knowledge. He worked very hard to get our monthly payment to where we needed it to be. The Shak More

by Angelika Dunn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Pinho
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Shaker and Ed Shaker
September 07, 2016

Excellent experience This is the second Explorer we bought from Family Ford. We have worked with Jim Reed both times Smooth Experience both Times All our concerns were ha More

by Ford2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Pinho
September 06, 2016

very satisfied second time customer I was very satisfied with the way I was treated and the extra mile that they went to make sure that we very happy with our purchase and knew that this More

by cvizzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philp Rice
September 06, 2016

Excellent Customer Service and Follow Up Working with Jim Reed was easy. He was very knowledgeable about the vehicles offered and friendly to deal with. We didn't feel pressured to buy. Th More

by Alice
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2016

Pleasant Our experience with Shaker's was pleasant and we felt no pressure at all to buy. Cathy was friendly and explained things clearly. Never felt rushed. O More

by Sally
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2016

Great Again! I purchased another vehicle from this dealership; this is now my 3rd vehicle. Cathy Reed is a great sales person who is easy to work with and very kn More

by Marylee62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2016

Great Buying Experience! Great Customer Service from Shaker's Family Ford! Dom Lacapra was great. Their slogan "Buy Transparently" is a reality at this dealership. I would hig More

by GravitKlz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Domenic Lacapra
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2016

best dealership Every time I go to this dealership I leave feeling satisfied. The people are all friendly and helpful and they make you feel like you are the most im More

by anthony80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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