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Shamaley Buick GMC

El Paso, TX

4.5
140 Reviews

955 Crockett Street

El Paso, TX

79922

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Showing 140 reviews

June 06, 2023

Federico was very professional and knowledgeable. Everyone greeted in a way to make you feel at home. More

by Westsideeagles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Federico and ladies that check you out with receipt are an asset to your company.
Jun 10, 2023 -

Shamaley Buick GMC responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 10, 2023

The vehicle was being sold as is , the codes were messed with, the vehicle was in an accidents and neither was in the dealer paperwork good thing i was allowed to have my personal mechanic to check vehicle. More

by number14shark
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Digital AirStrike
May 23, 2023 -

Shamaley Buick GMC responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, and we will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. David Logston General Manager dlogston@Group1Auto.com

July 23, 2022

Excellent service. Took vehicle in for tail light replacement. Mike Estrada was extremely helpful and very professional. The part we needed was on back order, but as s More

by Sand1025
Recommend Dealer
Yes
Employees Worked With
Mike Estrada
Jul 25, 2022 -

Shamaley Buick GMC responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

April 29, 2022

The initial buying experience was a bit rocky as I was on my way from out of town to buy the truck only to be told the truck was sold an hour and a half into my trip. After I turned around and made it back More

by L. Cervantes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Soto, Digital AirStrike
May 04, 2022 -

Shamaley Buick GMC responded

Thank you for your kind words for Sergio! We are thrilled that he provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new truck!

April 10, 2022

Excelente atención muy amables y tienen mucha variedad de autos y rápido servicio muchas gracias. More

by laura
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar , Digital AirStrike
Apr 11, 2022 -

Shamaley Buick GMC responded

Agradecemos sus palabras tan lindas para nuestro personal. ¡Estamos muy contentos de haber podido ofrecerle una experiencia agradable!

March 30, 2022

I always have great service and customer satisfaction. Their knowledge of my vehicles and expedient timing is beyond expectation. I do not take my vehicles anywhere else. I recomend if you want great serv More

by Harrisc0813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Banda, Digital AirStrike
Mar 30, 2022 -

Harrisc0813 responded

Thank you for awesome service

March 30, 2022

I felt my service advisor Anthony did an okay job, he could of done better with the service he did for me. I did request an invoice of what was wrong with my vehicle and never did. I feel like he could o More

by Munoz23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Apr 05, 2022 -

Shamaley Buick GMC responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Brian Navar the Service & Parts Director or Salvador Castanon the Service Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. David Logston General Manager dlogston@Group1Auto.com

March 28, 2022

I was impressed with the quick and thorough service. They offered me multiple service requirements but did not press them on me. They identified a nail in a tire that could have resulted in some serious More

by Edrusina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I regret that I didn’t get his name even though he mentioned it to me.
Mar 28, 2022 -

Shamaley Buick GMC responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!

February 01, 2022

Great customer service. Shamaley dealerships always deliver an outstanding buying experience for my purchase of vehicles. More

by phasetwo99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Feb 02, 2022 -

Shamaley Buick GMC responded

Thank you for being our customer! We are thrilled that our team provided you with the best car buying experience! We thank you for your continued business!

January 26, 2022

I went in for a routine service, Anthony did a very good job was very fast and very efficient and very professional More

by N944bb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, service rep, Digital AirStrike
Jan 26, 2022 -

Shamaley Buick GMC responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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