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Shamaley Ford

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.9
979 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 979 reviews

June 13, 2025

Great service and service advisor Jake Chaney only problem don’t know how to report the crack windshield to the windshield ext warranty for repairs More

by Blanca Serna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Shamaley Ford responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at smartinez@group1auto.com so we can work toward a resolution. Sasha Martinez Customer Relations Director - Shamaley Ford smartinez@group1auto.com

June 12, 2025

Kay was very professional and perfect at communicating with me regarding issues with my vehicle . Got everything fix as i wanted had some issues but Kay handled them in a very professional and timly way More

by Csr915villalba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
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Jun 13, 2025 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Thank you, and have a fantastic day!

June 11, 2025

Outstanding service, staff was very professional and very helpful with car related issues.and recommendations More

by maustin5800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Jun 13, 2025 -

Shamaley Ford responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 11, 2025

My truck had white over spray inside and outside. My rep said he would wash anytime I could bring it back. Hopefully he remembers my truck. More

by fbaquera3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Jun 13, 2025 -

Shamaley Ford responded

I’m sorry for the inconvenience you faced regarding your vehicle service. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at smartinez@group1auto.com. Your cooperation will help us resolve this issue promptly. Thank you. Sasha Martinez Customer Relations Director - Shamaley Ford smartinez@group1auto.com

June 10, 2025

Excellent work, fast and clean. Great service. I love my Shamaley for sure. Jerry my service advisor is excellent. More

by Yvonne Arredondo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry
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Jun 12, 2025 -

Shamaley Ford responded

Hi Yvonne, thank you for your kind review; we are happy to pass along your comments to Jerry and the team here at Shamaley Ford! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 09, 2025

Chuy Rosales the service man was very nice and my car was ready in an 1 1/2 like I was told. More

by ttgalvan02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuy Rosales
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Jun 12, 2025 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

June 07, 2025

SHAMALEY did a great job in following through. Corrected the issues and did a great job. More

by Daveamuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario
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Jun 10, 2025 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 07, 2025

Lovevthis place. Sales person "Luis & my Service representative "Cali" are amazing. Totally satisfied with the service promised More

by rocchab@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel "Cali" Contreras
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Jun 10, 2025 -

Shamaley Ford responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

June 07, 2025

Really great service! and Jose was amazing! Great customer service and great experience I had with them! More

by sashaf625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Jun 10, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 07, 2025

Great, fast service! Jose was efficient and communicative! They always make me feel at ease! More

by vbretado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Jun 10, 2025 -

Shamaley Ford responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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