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Shamaley Ford

El Paso, TX

4.8
925 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 925 reviews

April 28, 2025

Excellent customer service and professional. Thanks to Jerry Myles. Very please with Shamaleyservice. Exceptional experience with Jerry. More

by nike3277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles
Apr 30, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 27, 2025

Excellent customer service. Professional and knowledgeable vehicle care. A very good value overall in maintenance and upgrades. More

by dominguezmax21
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Customer service
Apr 30, 2025 -

Shamaley Ford responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 26, 2025

Ordered tires for my Mustang. Went to dealership at scheduled time. Dealer gave wife ride home while tires installed. Tires mounted balanced and car aligned. Dealer picked up wife More

by morrishe
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija
Apr 28, 2025 -

Shamaley Ford responded

Hi Morrishe, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 25, 2025

We ordered new tires for my Mustang. Brought the car in as scheduled. Wife was given ride home while tires installed. Came to house and took wife back to dealership. Tires were are great More

by morrishe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariaj
Apr 28, 2025 -

Shamaley Ford responded

Hi Morrishe, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 25, 2025

Service advisor Marija greeted me upon arrival. Explained the problem my vehicle was having to her and she promptly registered my vehicle for work to be completed. Received my vehicle when promised More

by dsa9447
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija
Apr 28, 2025 -

Shamaley Ford responded

Hi, we're happy you found Marija to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 24, 2025

I waited about 2 hours for an oil change and they don’t gave me the sticker that says when do I have to go back for another one. More

by Liz M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Hassoun
1.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2025 -

Shamaley Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford smartinez@group1auto.com

April 24, 2025

They were persistent in finding out my car’s issue and finding the solution to it. More

by bacadavid38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Ruelas
Apr 28, 2025 -

Shamaley Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

April 24, 2025

I’m very please with Shamaleys service department. when another Ford dealership on the west side of El Paso told me they would take 15 days to even look at my vehicle, Shamaley had the full issue resol More

by Gilbertcastle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles C. Esmele
Apr 28, 2025 -

Shamaley Ford responded

Hi, we're happy to hear you had such a positive experience with Shamaley! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 23, 2025

Haven’t bought a car in over 15 years and the process back then was very time consuming. Here, it wasn’t like that. Once the truck was selected, it took really no time to get out the door with a brand ne More

by justin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan and I can’t remember the guy in the finance department.
Apr 26, 2025 -

Shamaley Ford responded

Justin, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

April 22, 2025

Got our bronco here and we have had it serviced a few times at Shamaley always good experiences, recently got ford accessories shipped there and the parts department was easy to work with as well. More

by Stewartpa7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tury Montes
Apr 24, 2025 -

Shamaley Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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