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Sheehy Ford Lincoln- Richmond
Richmond, VA
1,536 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 31, 2019
Helpful I was looking at options on an Explorer or Expedition. Eric Thomas helped me first online and then we talked in more detail. He was really helpful wit I was looking at options on an Explorer or Expedition. Eric Thomas helped me first online and then we talked in more detail. He was really helpful with me in research of an Explorer and answering all the questions I had. I'm really happy with his service and will definitely recommend him to friends. More
by MHarris
Employees Worked With
Eric Thomas
Helpful May 29, 2019
Great experience Jason was a great salesman. Didn’t rush me into buying, let me take my time and helped me make the right decision. Can’t wait to drive my new car. Jason was a great salesman. Didn’t rush me into buying, let me take my time and helped me make the right decision. Can’t wait to drive my new car. More
by Dreonix88
Employees Worked With
Jason from sales and Vinnie from finance
May 27, 2019
Extremely dissatisfied customer ***UPDATE*** After a very nice experience purchasing my car, I have to to update my review based the exceptionally poor service I have received follo ***UPDATE*** After a very nice experience purchasing my car, I have to to update my review based the exceptionally poor service I have received following my purchase. When I made the purchase, at the encouragement of the business manager, I added the optional Key Care service. I was told (and also had in writing) I could cancel the service with no penalty within 30 days and receive a full refund. Within 2 weeks I cancelled the service. I spoke with business manager Wes Taylor and provided him the necessary forms to cancel the service. I was told it could take up to 60 days to process. This was on February 2, 2019. It is now almost June and to date I have still not received a refund. After 60 days I tried to contact Wes Taylor via email, and also the salesman Rex Dix to find out the status. Neither responded. I eventually spoke to another business manager, Patrick, on April 5 and was asked to provide more documentation. I provided the documentation and was told I should receive the refund in about 30 days. To date I have not received the refund, and no response to text messages I have sent to Patrick. I am extremely dissatisfied with the follow up interactions I have had with this dealership and I will be pursuing further actions to have my money refunded. Rex and the crew at Sheehy took great care of me. The buying experience was excellent, and Rex delivered on everything he promised. Sheehy is a good drive away from where I live, but I will definitely consider taking that ride again the next I'm in the market for a vehicle. Thank you for the 5 star service! More
by rfaison1981
Employees Worked With
Vince, Rex Dix, Wes Taylor, Patrick McDowell
May 24, 2019
Great experience! William Goin made this vehicle purchase super easy and stress-free! Spending time looking for a vehicle that had the features I was looking for, and William Goin made this vehicle purchase super easy and stress-free! Spending time looking for a vehicle that had the features I was looking for, and getting it on the lot to test drive, really going the extra mile for his customer. I went to a few other dealerships before making this purchase, and I ended up choosing this particular vehicle so I could deal with William because of his excellent customer service. I won't go anywhere else. More
by ShannaH123
Employees Worked With
William Goin
May 21, 2019
Engine Replacement Car was serviced for an engine replacement that was under warranty. Got car back and noticed right away that the car was running very sluggish with po Car was serviced for an engine replacement that was under warranty. Got car back and noticed right away that the car was running very sluggish with poor acceleration. Shortly after the check engine light came on. Took the car back to Ford service center and was told that a slit was found in the boost hose. Well, got my car back the second time and noticed absolutely no difference in the way it was performing. It still had no acceleration and continued to run horribly. The car was taken back to Ford and this time I insisted that my service advisor take a ride with me so that he can see for himself how poorly the car was performing. These are suppose to be trained certified technicians and it really bothered me how this problem continued to go unaddressed when the car was supposed to have been taken for a test drive. The response I got from the service advisor after he drove the vehicle was that "the car is running just fine and to give the new engine time to brake in) Wow! I couldn't believe what I was hearing and this really made me question the level and type of service I was given. Well... 1hr later, after i had already taken my car back to them twice, the check engine light came on again! This time I put my own scanner on the car and got a P0299 under boost code. I decided to take the car to Car Max where the vehicle was purchased to have their technicians look at it. After running their diagnostic, they confirmed the same code and after further investigation, they found that there was a valve stuck in the closed position. In more technical terms, the Wastegate solenoid was not responding to manual command. They had to order a part and after replacing it I can finally say that my car is performing as it should now. Kootos to the guys at Car Max. Patrick and his team did an awesome job. I would not recommend anyone to take their car to this Ford service center if they expect A1 quality service. This is a classic scenario that you don't need to take your Ford vehicle to their repair center assuming they are more qualified to repair Ford models. You only need to have it serviced at a place where the technicians know what they're doing. In addition to all the problems I continued to have after picking my car up from Ford, they placed a sticker on my window reminding me that my next oil change is at 169,521mi. The engine only had 48,000mi on it before it was replaced and now has new one. Somebody is definitely not paying attention to what they are doing at this place!!!! I do not know the names of those who directly worked on my car but for this survey I had to select names in order to submit it. Please keep this in mind. More
by Mcfadden,don05
Employees Worked With
David Willoughby
May 04, 2019
Excellent sales, service and support I was recommended to William Goin by Chad in Service when my truck was totaled by the insurance company. I needed a used 2015-2016 and William fixed m I was recommended to William Goin by Chad in Service when my truck was totaled by the insurance company. I needed a used 2015-2016 and William fixed me right up! Had several contending vehicles lined up. The one I chose needed servicing and new tires and William even had a deep scratch on the rear quarter fixed. Above and beyond support for my purchase. Nicky in Finance set me up with warranties and service plans quickly and comprehensively. More
by Stick
Employees Worked With
William Goin, Niki George
May 02, 2019
Great experience We really researched the vehicle we wanted we visited many dealerships and found that Sheehy Richmond Ford was very positive from all standpoints. At We really researched the vehicle we wanted we visited many dealerships and found that Sheehy Richmond Ford was very positive from all standpoints. At first we were off on numbers but they worked to meet the vehicle we wanted to our financials. The closing was seamless and through the process there never the up sell just to do it! There was no pressure all what is right for you! I would recommend this team! Thank you More
by rarracing
Employees Worked With
William Goin, Rex Dix, Wes Taylor
May 02, 2019
W. A. Logan This dealership is top notch. The selection and service were on our and better than expected. Thank you especially to Rex and to Candace for seeing me This dealership is top notch. The selection and service were on our and better than expected. Thank you especially to Rex and to Candace for seeing me through to a smooth finish. More
by Willie
Employees Worked With
Rex Dix, Candace Sanderford
May 02, 2019
Victoria morales Best service around! Everyone is friendly and willing to work with you...I would definitely recommend to anyone who’s looking for a great car! Best service around! Everyone is friendly and willing to work with you...I would definitely recommend to anyone who’s looking for a great car! More
by Vicmorals
Employees Worked With
Vinnie , William Goin
May 01, 2019
Excellent service from real pros I have purchased 4 vehicles from Sheehy Ford - Richmond. I keep going back for their service both with sales and maintenance. I have purchased 3 of th I have purchased 4 vehicles from Sheehy Ford - Richmond. I keep going back for their service both with sales and maintenance. I have purchased 3 of the vehicles from William Goin. He's the first I call when I need help and he's never let me down. More
by jrhunt514
Employees Worked With
William Goin
