Sheehy Ford Warrenton

excellent customer service Excellent customer service and next vehicle I purchase, I will be going here. Kim hensley helped me find the perfect vehicle and was very nice and res Excellent customer service and next vehicle I purchase, I will be going here. Kim hensley helped me find the perfect vehicle and was very nice and respectful to me and my family. Thank you very much. More

Ford Fiesta (Free Rental for a Week) I chose Sheehy Ford of Warrenton based on service that I received online by DJ, one of their strongest sales associates. Despite having to go back an I chose Sheehy Ford of Warrenton based on service that I received online by DJ, one of their strongest sales associates. Despite having to go back and forth between DJ and his sales manager(s), I decided to take delivery on a Ford Fiesta last Monday. Sheehy agreed to match Koons’ pricing after some debate/ negotiation. When I received their first sales worksheet, the destination charge had been inflated. I informed DJ and he promised to have his sales manager correct it. Once I found that error, I checked all of the numbers against the numbers I provided from Koons and found that they were all inflated. DJ put me in contact with his sales manager and he promised, in writing via a new sales worksheet, to correct the numbers and match the Koons’ pricing. I agreed to take delivery. DJ offered to deliver to the car to my home in Richmond, which I much appreciated. He went above and beyond to earn my trust. When the car arrived, he and I went through the contract together and found that the numbers were incorrect again. Worse, the numbers didn’t match either of the first two incorrect worksheets. He called his manager immediately who advised him to leave the car and they’d FedEx a new contract. The new contract arrived two days later as promised with incorrect (inflated) numbers AGAIN! I called DJ, fully expecting that perhaps I was missing something, and arranged a meeting with a finance manager that evening. When I arrived, the finance manager was not ready for me and the sales manager intercepted me in the showroom. I asked that we meet in an office and he declined. Our conversation started in a civil manner and ended with him literally yelling at me, stomping across the showroom like a child and shouting about how much money he is losing on this deal. He asked me if I could concentrate on the payment instead of the numbers that got him there because “he didn’t really understand how leasing worked” and I declined. As a Contract Specialist by trade, it’s all about the numbers. He accused me of providing a target payment, which he was able to meet, which was untrue from the beginning; all I wanted was for Sheehy to match—not beat—Koons’ pricing on an identical car. Before I handed him back the keys and urged him to try not to lose as much money next time, he said that he would correct the contract, but my payment would not change. I agreed and he did so, but the payment changed dramatically which proved that he had been purposely misrepresenting the payment and numbers in order to increase his sales margins. After all was said and done, there was almost $1,500 in inflations between the first and fourth contract and I declined to sign any of them. My dealings with Sheehy was the least transparent and honest sales transaction I have ever had in my life on a vehicle or otherwise. DJ’s service was stellar and I was honest with him from Day 1. Unfortunately, the sales managers at Sheehy Ford are crooked and will keep this location from reaching, or exceeding, its sales and customer service potential. More

Got a used car with no hassle Had a great experience with Kim Hensley - she was super helpful and made sure the whole car-buying process from start to finish was free of any glitch Had a great experience with Kim Hensley - she was super helpful and made sure the whole car-buying process from start to finish was free of any glitches. Kim was very friendly and engaging, and I felt like I was treated very well. I marked the Price category down a notch because they added a ridiculous $795 "premium" charge to the cost of a used car, which blows up the whole Easy Price no-haggle concept. More

Good folks, great experience Gary Stiles went above and beyond to get me into the car I wanted. I would recommend him above all others for a no hassle-no pressure buying experienc Gary Stiles went above and beyond to get me into the car I wanted. I would recommend him above all others for a no hassle-no pressure buying experience. I've been looking for 6 months for the right deal, and Gary was the first to make me feel comfortable enough to deal with. Thank you, Gary. More

Excellent customer service and comfortable experience I purchased a Mustang from salesperson Gary Stiles this weekend and had a wonderful experience. I have purchased many cars in the past with not so gr I purchased a Mustang from salesperson Gary Stiles this weekend and had a wonderful experience. I have purchased many cars in the past with not so great experiences, but the entire process was comfortable and I feel like I was treated in a fair and respectful manner throughtout the process. I normally don't write reviews, but I highly recommend purchasing from Gary. More

ONE OF THE WORST EXPERIENCES I HAVE EVER HAD!!!!!!!!!!!! We have bought many vehicles from sheehy. So when i had no problem going until this time. We got a new edge this time. Well the trim started lifting, We have bought many vehicles from sheehy. So when i had no problem going until this time. We got a new edge this time. Well the trim started lifting, so we call and tried to get a appointment for 2 mouths, and they said they had nothing to work with my work schedule. I finally got a appointment today, and they said they sent the trim piece back...... So now once again i will be waiting. The bad thing is another piece is lifting... It took 4 weeks to do the financing. They let my wife drive around on tags they couldn't transfer for about a month, no call or anything witch could have been very bad. They messed up the registration. when i called and ask about it they said its not there problem. so now the registration is in another county. i have lost all faith in sheehy AND WILL NOT BE DOING ANYMORE BUSINESS WITH THEM UNTIL EVERYTHING IS FIXED AND THEN IT IS SHAKEY..................................................... More

Enjoyed Experience Gary Stiles worked with us. We were very pleased with our experience. Gary took a lot of time with us and we did not feel rushed to make a decision. Gary Stiles worked with us. We were very pleased with our experience. Gary took a lot of time with us and we did not feel rushed to make a decision. The finance department also worked with us and the bank. We are very pleased with the Ford Explorer we purchased. More

Great Experience!!!! Emailed this dealership with my low credit score and within a week I was financed and in my used car. Kim Hensley was amazing, she was very communica Emailed this dealership with my low credit score and within a week I was financed and in my used car. Kim Hensley was amazing, she was very communicative and helpful through the entire process. Steve Guth, my finance guy, was quick, and friendly. All paperwork was ready within 45 minutes of me arriving at the dealership. Definately, give Kim and Steve a call if you doubt you can get a car financed, they may surprise you!!! More

Cares For Your Needs Kim Hensely was our sales person. We had been looking for a truck that was strong and a good price. Kim showed us a great Super Duty that was availa Kim Hensely was our sales person. We had been looking for a truck that was strong and a good price. Kim showed us a great Super Duty that was available. Kim listened and was able to answer any question and needs that we had. She was very genuine and made us feel very comfortable. She genuinely wanted what was best for us and she took the time to do that. We were able to get the price we wanted for a great truck. More