I scheduled an appointment for my 2016 Ford Escape online, for several issues. When I arrived, there was only 1 thing in their system, which was totally incorrect! Prior to arriving, I had called and was promised a return phone call, which I never did receive. That should have told me it was going to be xxxx from then on.... I dropped my vehicle off on Monday, and it was not even looked at, so they say, until Wednesday. I wasn’t notified until Thursday that it was ready with my invoice. When I questioned the invoice, Heather Cole removed 90$ and then added $100 elsewhere, so my bill was even more than the 1st one?!?! She stated “ well when I was going over your bill again, I realized I forgot to add a fee” lolol this dealership is an embarrassment to FORD and Fauquier County.