Sheehy Ford Warrenton

New Ford Explorer Purchase I traded in my 2011 Jeep Grand Cherokee for a 2014 Ford Explorer Sport model. Sheehy Ford Warrenton exceeded by expectations. Specifically, I want t I traded in my 2011 Jeep Grand Cherokee for a 2014 Ford Explorer Sport model. Sheehy Ford Warrenton exceeded by expectations. Specifically, I want to personally thank Jose Suarez, Steve Guth and Luis Chavez for making it the best I have had in 15 years and my wife and I purchase new vehicles every 3-5 years. All three members of the staff were extremely knowledgeable, courteous and professional. I received a fair trade-in value and the overall experience was much faster than expected.The sales and finance staff were exceptional. I will definitely recommend the dealership to family friends. More

Very Satisfied Buyer DJ was very knowlegeable of the product and listened to my requests and needs and went and got a vehicle that checked all the boxes. Made the decision DJ was very knowlegeable of the product and listened to my requests and needs and went and got a vehicle that checked all the boxes. Made the decision easy and seemless. Would definitely recommend the dealer but more importantly the salesman, DJ More

Service Work Again, Morris pulls through with 5 stars. I had to bring my truck in for an issue and as usall Morris was on top of it. Great friendly and fast servic Again, Morris pulls through with 5 stars. I had to bring my truck in for an issue and as usall Morris was on top of it. Great friendly and fast service and repairs completed above expectation. I have come to know Morris and the service department as one in which I will definetly continue to visit for all my needs. I can count on the job getting done right and know that the department is most definetly a trustworthy one. It seems that no matter what I give them to take care of, it is never to big of a job. If you want quality work and your vehicle to come back to you without the grease and mess you find at other shops, then this is the place for you. Oh yea, and always plenty of coffee in the clean waiting room. More

Ford Explorer Repair I had a lot of problems with my Ford Explorer and had it repaired at your dealership.Morris Paige was the kindess person over the phone and in person. I had a lot of problems with my Ford Explorer and had it repaired at your dealership.Morris Paige was the kindess person over the phone and in person.He kept me informed of theprogress on my Explorer even while I was on vacation.I had the Explorer at your facility several tomes and was impressed with how things were taken care of..Thanks to Morris,I had less stress and got my car back working great. More

Sheehy of Warrenton hits the Mark I scheduled my service with Morris for a couple of issues that needed to be taken care of that were agreed upon at the closing of the sale of my new t I scheduled my service with Morris for a couple of issues that needed to be taken care of that were agreed upon at the closing of the sale of my new to me 2011 F-150.I must add that Morris Page was really great to work with. Professional, courteous and very knowledgeable of his department and vehicles. Not only am I more than satisfied with the service I received, but the professional courtesy and friendliness are something that other dealers should pay attention to. And I got my truck back in better condition than I took it in. No grease or other dreaded crap that you might find in the cab from other service centers and all repairs were made exactly to my expectations, so BIG xxxxxxto the technicians as well. I had a comfortable and clean lounge to wait in with coffee and vending machines. Large screen TV to watch the news and did not feel inconvenienced at all. I will definitely be back for future issues and services. Thank you More

Rose and Linsey were very friendly, fast and had my car at the agreed price and even UNDER the estimate! Thanks, Ladies! Will hope to not see you for a while, but I will say HEY! to them next time I am th at the agreed price and even UNDER the estimate! Thanks, Ladies! Will hope to not see you for a while, but I will say HEY! to them next time I am there.. Cathy Hall More

I found a car I wanted for a decent price and shot Sheehy a general inquiry email. I got immediate phone calls, voicemails, and emails. I made an appointment and confirmed it. I live in Alexandria and dro a general inquiry email. I got immediate phone calls, voicemails, and emails. I made an appointment and confirmed it. I live in Alexandria and drove over an hour to get to the dealership. The internet salesman, Chris Ricketts, literally emailed me five times that day to schedule and confirm my appointment. As I drove into the lot, I got an email on my phone from Chris saying the car was sold – it was short and curt, and not a single apologetic tone or word. I understand first come first serve – that’s business. What got me is that their attitude changed completely and their two faced-self came out immediately. I still went in since I was already there. As soon as I saw Chris, I knew it wasn’t going to be a good experience. He looked annoyed that I was there immediately placing the blame on me for not seeing the email he had sent 10 min ago!!! That’s after I had been on the road for over an hour. He wasn’t even busy – he was just lounging and chatting with other staff in an office. Where was the proactive calling now? I even had to ask what else he had in stock – he was just that turned off now that the car was gone (not that I was interested anymore at this point). Even as I was leaving he didn’t even face me to say bye and already had his back to me, let alone a thank you for coming by or sorry for how things worked out. No respect at all. If you check what others say about their customer service on this rating site and others, you’ll see that AFTER purchase customer service is poor. Many others say that the purchasing experience is great, but the follow ups and service work is awful. That, coupled with what I experienced, is revealing of this dealership’s character. They will do whatever to please you before and during the sale, but after the sale is complete, they really don’t care about you. You’d think they’d learned by now that customer service throughout the relationship leads to loyalty and more revenue. Even if you find a car for a good price at this dealership, I strongly suggest you consider everything after the sale – especially if you’re buying a new car there and want to get your car maintenance serviced there for years following. It’s just not worth it. There’s a lot of other dealerships with better and more honest people and service. More