Sheehy Ford Warrenton

The sales reps at Sheehy Ford in Warrenton, VA were all very friendly, patient and knowledgeable in handling my purchase. They were great in keeping me informed via internet communication about available very friendly, patient and knowledgeable in handling my purchase. They were great in keeping me informed via internet communication about available cars that met my preferences, and they worked with me until I was able to find just the car at the price I could afford. They did not aggressively push the sale, but allowed me time to make the right choice. I would definitely recommend them. More

My new Focus came in on a Friday. I was out of the area, so we decided we would pick it up the following Monday. We arrived at the dealer at about 5:30. Rick(sales guy) immediately showed us the car and so we decided we would pick it up the following Monday. We arrived at the dealer at about 5:30. Rick(sales guy) immediately showed us the car and let us take a test drive in it, while he was finishing with another customer. When I came back, it was about 45 minutes before Chad(manager) finished drawing up the "proposal" (keep in mind, all negotiating had been done already, and they knew we were coming in, this could have been done ahead of time). By 7:00ish we were still waiting for the paperwork to be completed. Finally around 8:00pm Louise(finance guy) comes up and grabs paperwork to see if they can beat our credit union's 1.99% rate. This takes another half hour. When we finally went into his office around 8:30, we discovered that the price we agreed to is not what they were charging. We originally agreed to a price that only included the student discount, since that is valid through January, and the promotion at the time of the order was not going to still be valid. The price they were charging had factored in the $500 retail cash already (which put us at $500 above what we were expecting) and they were also $500 less then the trade-in price of my car they had agreed to through email (this price was increased the $500 after the deal was discussed, but they did still agree to it in email). We proceeded to discuss this with Chad for another hour or so. When he did not budge we went back to talk to Rick. He was not able to change Chad's mind. We decided to go outside and talk it over. When we came back in, we had decided we would buy the car anyway, as the price was still good. This is when we discovered that the $389 doc fee we were told is now $448 (despite the fact Rick confirmed it as $389 that day!). Again, Chad would not budge over the $60. I understand that in certain states you can not adjust the doc fee, but he could have dropped the car. By the time all of this is done, its almost 9pm, their closing time (we came at 5:30). This is when we discover that Louise decided to transfer my registration before I even signed the paperwork! To top it off, Louise went home and none of the staff could find my old registration. Chad very tersely told us to leave without our registration and they would send us it tomorrow (driving with no registration=illegal). He tried this several more times, including threatening us with calling the cops for trespassing. Finally, at around 9:45 I got so fed up, I called the cops myself. I informed them that the dealer had my registration, was refusing to give it back, and trying to make me drive home without it. When the cops came, they ended up having to give me a business card with their names on it, so that if we got pulled over we could explain the situation. This is NOT the way a car buying experience should be. A dealer should NEVER hold a registration hostage, lose it, or transfer it before the car has even been bought! I was forced to drive to work without proof of registration in a car that the dealer registered to themselves before completing the sale (which I believe is illegal also). I emailed the GM of the store (Tim) and he was substantially nicer. However, he would only budge on the doc fee, and refused to honor the $500. I ended up agreeing to the sale and telling them to make sure all paperwork was ready before I arrived, to have the Daytime Running Lights enabled and the car ready. Tim confirmed this was fine. When I showed up NOTHING was ready, we arrived at 4:45, did not leave till 6:45. I had to argue with Rick to have the dealer installed options installed that evening, because parts was closing, and he wanted to go home as well. After he spoke to Tim, they agreed to install that evening. When it came time for the paperwork, I had a check from my credit union this time and Louise started arguing with me over the registration from the other night. One of the biggest rule in retail is DON'T ARGUE WITH THE CUSTOMER. All it served to do was make me angry. More

I just want to say thank you to all the Staff at Sheehy , Mainly Rick !! He was outstanding !!!. I went to Battlefeild Ford Culpeper and after buying 2 brand new vehicles from them they did not try to help Mainly Rick !! He was outstanding !!!. I went to Battlefeild Ford Culpeper and after buying 2 brand new vehicles from them they did not try to help me at all and told me i needed to go with a much cheeper vehicle to get the payments i wanted, ( I will never go back there ) so we left there and went to Sheehy and were VERY Impressed with how we were greeted and treated. as busy as they were they still made time for us and never made us feel that we didn't matter . Teresa and Rick got me the payments i wanted plus some extras, and put in in an upgraded vehicle from what the other dealer wanted to put me in !!! I just loved them. They even went out and got me coffee!! I am so happy with the service and with my new 2011 Ford Explorer!!! Thank You so much for all you did for me !!!! And thank you to Tom & Bob for helping me set up my phone in the vehicle and for tom calling me to check on everything after. All My Thanks Kristina Jennings :) :) More

I live in Bealeton Virginia near Warrenton. My philosophy is to buy local if I am able to get a good deal. I went to Sheehy to look at F150 Crew Cabs. I was met by the smiling and friendly sales philosophy is to buy local if I am able to get a good deal. I went to Sheehy to look at F150 Crew Cabs. I was met by the smiling and friendly salesperson name Elizabeth Arnold. She cheerfully led us to the inventory of the F150's. After looking at several vehicles and test driving one my wife and I went home to think about it. There was no pressure applied to make a deal today. After a week we looked at the inventory again and found a vehicle we were interested in. Elizabeth did a fantastic job of getting the information we needed. We went to the dealership on the last day of September to buy the vehicle. During the negotiations she brought my requests to the sales manager. I was amazed at the willingness of all the sales and management people to work to forge a fair and equitable purchase. After completing the sale, Elizabeth was just as enthusiastic to complete several details to prep the truck for delivery to us (including personally transferring the license plates from my trade-in to the new vehicle with her electric screwdriver). I would highly recommend this dealership and salesperson Elizabeth Arnold. I will go to this dealership first when I go to purchase my next vehicle and I will have Ms. Arnold as my sales representative. More

Jennifer was friendly, professional, and got us a great price. She went the extra mile to get us exactly what we wanted. We would definitely buy through her again! price. She went the extra mile to get us exactly what we wanted. We would definitely buy through her again! More

This was the first new vehicle purchase for me and I was amazed at how helpful, honest, and friendly everyone at the dealership was. They researched all possible rebates and gave me a fair tradein value on amazed at how helpful, honest, and friendly everyone at the dealership was. They researched all possible rebates and gave me a fair tradein value on my vehicle. Our Salesman, Rick Cypress, went the extra mile to locate the exact vehicle that I was looking for, and had it delivered to the dealership, he was excellent. Overall, this was a very simple and relaxing experience! More

Why would I recommend this dealership? Easy...Rick Cypress. Rick did a great job answering all my questions and taking the time to ensure I was comfortable with my purchase. Rick is down to earth an Cypress. Rick did a great job answering all my questions and taking the time to ensure I was comfortable with my purchase. Rick is down to earth and made the purchase FUN...really!!! My excellent rating is also based on the 175 point inspection, very impressive. Having never purchased a used vehicle in the past, I drove off the lot knowing that the used vehicle was in top notch condition. I highly recommend Sheehy Ford and Rick Cypress. I'll be back when it's time to replace my wife's vehicle. Thank you Rick, thank you Sheehy Ford! Rgds, Kevin R. More

Both Rick and Elizabeth(trainee) were very friendly and made the experience pain free. Rick was knowledge about the product and up front with what he could do and had me sold in the first hour. Without a d made the experience pain free. Rick was knowledge about the product and up front with what he could do and had me sold in the first hour. Without a doubt he is the most enjoyable salesman I have ever worked with in buying a new car. More

We own a driving school in Virginia Beach, VA. I checked here locally for an XLS Escape. Some of the dealerships did not have what I was looking for nor did they really listen to what I wanted. I contacted here locally for an XLS Escape. Some of the dealerships did not have what I was looking for nor did they really listen to what I wanted. I contacted Sheehy Ford in Warrenton and Tom Reber listened to everything I wanted and found that exact vehicle. My husband and drove 4 hours to pick up our new Escape. When we arrived the car was cleaned and filled up ready to go. Tom had all of our paper work ready and it was a breeze. I would definitely make the drive to Sheehy in Warrenton again. The customer service and vehicle price were awesome! Thanks again Tom! More

I went to Ted Britt in Chantilly and Fairfax as well as Sheehy in Gaithersburg. Ted Britt was helpful but we couldn't come together on a price. Sheehy in Gaithersburg was overbearing and pushy. When the Sheehy in Gaithersburg. Ted Britt was helpful but we couldn't come together on a price. Sheehy in Gaithersburg was overbearing and pushy. When they found out that I intended to look at another Sheehy dealership the next day, they lied about their capabilities as a dealer and told me that they've had vehicles transferred from other Sheehy dealerships that were of poor quality and hadn't been taken care of by the dealer. The salesperson also said that other Sheehy dealerships didn't participate in the Ford Certified Pre-owned program (which was a lie). I wouldn't recommend Sheehy in Gaithersburg to anyone. Sheehy in Warrenton was great. David Carter was especially helpful in the vehicle selection process and provided everything that was requested and answered all questions without hesitation. It was a no-nonsense transaction at all stages, which I appreciated after the runaround at other dealers. The vehicle took about 10 days to arrive and their computers were very slow that day. It took 4.5 hours to complete the transaction. More