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Sheehy Lexus of Annapolis
Annapolis, MD
889 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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889 Reviews of Sheehy Lexus of Annapolis
September 24, 2019
The Newton Gentry Experience-Superlative Service! Newton Gentry was a consummate professional! He provided exemplary service! He is the reason my husband and I made the decision to lease a Lexus!!! Newton Gentry was a consummate professional! He provided exemplary service! He is the reason my husband and I made the decision to lease a Lexus!!! More
by ReeHawk
Employees Worked With
Scott Daniels
Helpful September 23, 2019
Jamal and Shawn - Great Service! When I decided it was time for a "newer" SUV, I went back to Sheehy Lexus in Annapolis because Johnny Salinas is an awesome person, in addition to a g When I decided it was time for a "newer" SUV, I went back to Sheehy Lexus in Annapolis because Johnny Salinas is an awesome person, in addition to a great salesman. To my disappointment, I was informed that Johnny no longer worked at Sheehy (what a loss!). However; the Sales Manager, Jason, had Jamal Allen contact me. Jamal has such a "what can I do for you" attitude that's very refreshing. After viewing several 2019 SUV's that were out of my designated budget, a few days before Labor Day I decided on a 2018 Certified Pre-owned listed on the USAA website. Due to work hours and driving time, I arranged to return to dealership on Labor Day, however, when I returned, as scheduled, that SUV had been sold ? ?. Without a doubt, it's only due to Jamal's polite, non-pushy "let's find a vehicle that you like" follow-up that I returned to Sheehy after disappointment/mistrust of previous SUV being "sold". He helped me, so I did purchase another Certified Pre-owned SUV "haggle-free", that I test drove twice - but definitely not the same as the SUV/features I originally wanted on USAA auto buying site. I also want to note, *Finance Manager Shawn Olsen made completing the deal a good experience, to include all DMV processing - he didn't push me to buy unneeded service packages (that's often a pushy and expensive experience). Further, he patiently explained (I had a few questions) and displayed the prices of several packages and combinations on the large screen that's on the desktop itself, allowing me to easily view several options and clearly see price - so no misunderstanding. Both Jamal and Shawn made completing the deal late on a rainy/overcast Friday afternoon a good experience. More
by PCArmyVet
Employees Worked With
Jamal Allen & Shawn Olsen
July 27, 2019
Best Support Ever! Spectacular service from Newton Gentry. Extremely knowledgeable and treated every question and query with priority interest. Best people skills I’ve Spectacular service from Newton Gentry. Extremely knowledgeable and treated every question and query with priority interest. Best people skills I’ve ever experienced. Most enjoyable car purchase and visit to a any Dealership in 35 driving years. More
by Preston
Employees Worked With
Newton Gentry
April 30, 2019
An Amazing Service from Jamal Michael Allen! This is the first time I go through the process of buying a new car without any hassle and stress as I usually have to deal with when buying a new car This is the first time I go through the process of buying a new car without any hassle and stress as I usually have to deal with when buying a new car. I start out the process by stop by the dealer with name as Sheehy Lexus of Anapolis at Maryland. I am so surprised that I got the deal of the car after 1 hour spend at the dealer with Jamal Allen, the men who help me in buying the new Lexus car at the dealer. It took only about 15 minutes, then I have a very good deal right away. This negotiate step usually is the most stressful and time consuming when buying a new car. I usually get a lot of hassle and mean from the salesman, but Jamal Allen gave me a pleasure time during the process. That was so quick and so easy when I got the good deal from Allen. I got the deal in only 15 minutes which make me can’t believe that was so quick. Usually the process of buying a new car take about 3 weeks of my time. This time takes only 1 hours then I am done with a good deal. That is amazing and I still wonder at the moment now. I don’t know how I can express all my appreciate feeling I have to Jamal. I keep telling Jamal that, “Thanks very much for your service, you have help me so much and make my life easier and relaxing on buying a new car”. I bought this car for my wife, therefore on the day of the car deliver I came in with my wife to pick up the car. Jamal spent his time to help my wife to get familiar with all feature that is available with the car. He make my wife happy that mean he make me happy also. I highly recommend Jamal Allen at the dealer to anyone who are looking for to buy a new car without any hassle and stress that we usually have to go through when buying a new car. Again, thanks and million thanks to Jamal for helping me buying a new car without any stress and hassle. More
by Tri Nguyen
Employees Worked With
Jamal Michael Allen
April 25, 2019
Worst customer service experience I've ever had! The inexperience, unpreparedness, lack of follow through and follow up on phone calls and text by my sales rep demonstrated Sheehy's lack of commitmen The inexperience, unpreparedness, lack of follow through and follow up on phone calls and text by my sales rep demonstrated Sheehy's lack of commitment to customer service? I called ahead to test drive a vehicle @Sheehy_Lexus posted, not only was it not ready! I couldn't test drive it because it had not been inspected! Wish I had been informed of that before I drove 40 miles to see it! Was told no paperwork by law til inspection. Told the Rep of my intent to purchase before I left and was informed I'd be contacted once inspection was completed by morning the next day, heard nothing until "I" reached out that afternoon! Too late! Notified by text, that someone else looked at and purchased the vehicle. More
by 042319
Employees Worked With
Jamal Allen, Chris List
March 18, 2019
Long Time Lexus Owner This Time was the Best I have worked with Barbara before and this purchase of my ES300h was great. The financial and legal process at the end was a joy with Rachel. Loved th I have worked with Barbara before and this purchase of my ES300h was great. The financial and legal process at the end was a joy with Rachel. Loved the all digital technology. More
by BruceinMD
Employees Worked With
Rachel Frost, Barbara Hoban, Johnny Salinas
February 01, 2019
Fantastic service! My husband and I, along with our two children came in to the dealership on Christmas Eve to check out a car we were interested in purchasing. Our sal My husband and I, along with our two children came in to the dealership on Christmas Eve to check out a car we were interested in purchasing. Our sales rep, Michelle Micklos, made us feel welcome right away. We had a great test drive, she found all the answers to our numerous questions, and even entertained our kids while we made our decision to purchase the car. But the most impressive thing was that Michelle drove out to a store to pick up a Christmas present for our daughter while we were waiting to go through paperwork with the finance department. Michelle literally saved Christmas for us. She is a fantastic asset to the team! More
by RRM
Employees Worked With
Michelle Micklos
January 19, 2019
Jamal! Enough said! When someone goes so out of his way that you start telling your own sales team “this is how you treat people” - you get on a plane and buy a car from When someone goes so out of his way that you start telling your own sales team “this is how you treat people” - you get on a plane and buy a car from the man. I bought a Porsche from Jamal and at every step of the way he was amazing and fought for what I wanted. In return, I went out of my way to thank him for his efforts towards a total stranger by flying a long distance to thank him in person. If you come to this dealer - ask for him! More
by dangar
Employees Worked With
Jamal Allen
January 01, 2019
Amazing Started 2019 off right and decided to purchase my new RX350 FSport from a great salesman, Jamal Allen. Jamal listened to what I wanted as far as param Started 2019 off right and decided to purchase my new RX350 FSport from a great salesman, Jamal Allen. Jamal listened to what I wanted as far as parameters for my next car, negotiated and delivered to my satisfaction. His knowledge of your cars and patience with the process alleviated a lot of the stress that typically comes with car buying. I have had a lot of experience with sales people, and in my opinion, the attitude of the sales person can determine if I purchase from that person or leave to look elsewhere. I am happy to say that because of Jamal’s great attitude, knowledge and professionalism, it made my decision easy to go back to Lexus as a customer. Thanks for all of your help, Jamal! I am proud to be apart of the Lexus family again & I’ll be sure to bring you my business when another car or an upgrade is needed. Have a Happy New Year! More
by Allan B
Employees Worked With
Jamal Allen
December 31, 2018
Excellent experience My lease was up and I went to ground my Lexus at Sheehy Lexus of Annapolis. Chris List was helping me with this transaction. He is the nicest and mos My lease was up and I went to ground my Lexus at Sheehy Lexus of Annapolis. Chris List was helping me with this transaction. He is the nicest and most polite person I’ve ever dealt with, super helpful and extremely professional and dealt with me with the utmost integrity. Highly recommend. More
by Globetrotter
Employees Worked With
Chris List
