Eric has always treated me with professionalism, courtesy, and respect for the past 7 years. He always greets me with a smile, ask if I have any concerns other than my appt. is scheduled for, and always keeps me up to date as I wait in the lounge. The gentlemen who actually do the service, I don't see, but my 4 Runner is never greasy, scratched, nor is my driver side seat ever moved to their height. I'm very happy with the care given to me and my 4 Runner each time.