Shelor Toyota

Leaving Happy and confident Great experience from the time I came in until the time I left. Everyone went out of their way to help me and it was all free. Thanks Shelor for bein Great experience from the time I came in until the time I left. Everyone went out of their way to help me and it was all free. Thanks Shelor for being there and I don’t have to go to the Roanoke dealership. Well worth driving the extra 20 or so miles 😁 More

Fast Professional Service Arrived early for my appointment. Was met by service specialist who immediately checked me in and took my truck in for service. Service was done ve Arrived early for my appointment. Was met by service specialist who immediately checked me in and took my truck in for service. Service was done very quick and I was on my way in about 30 minutes More

Matt was amazing with helping me pick out my car and ensuring it was a great fit for me! He was very knowledgeable on the vehicle, ultimately resulting in my purchase! I love it! ensuring it was a great fit for me! He was very knowledgeable on the vehicle, ultimately resulting in my purchase! I love it! More

Get to the point when buying a vehicle! No run arounds when dealing with Beverley at Shelor. She has sold us two vehicles now. She is my go to for buying a Toyota. She is knowledgeable of th No run arounds when dealing with Beverley at Shelor. She has sold us two vehicles now. She is my go to for buying a Toyota. She is knowledgeable of the vehicles and their features. Excellent to deal with. More

Service and door concern Just needed a tire rotation for my Highlander. However, I am having door problems with security and this is the 3rd Toyota in the last 18 years that Just needed a tire rotation for my Highlander. However, I am having door problems with security and this is the 3rd Toyota in the last 18 years that this has happened with. To fix it would cost me over $450 dollars for one door. That won't happen. But to be honest, I may look at Hondas for my next car purchase. I have always like my Toyotas, but this problem seems to be consistent for my vehicles. More

My purchase yesterday went as smoothly as I could have asked for. This is my third car from Shelor Toyota since 2008 and each time I have been treated with fairness and care. I was most impressed with all asked for. This is my third car from Shelor Toyota since 2008 and each time I have been treated with fairness and care. I was most impressed with all the personnel I talked to and/or met with in the process leading to the purchase of my car at Shelor Toyota yesterday. Rodney, Corey, Brian, Tony, and Darren took a personal interest in finding the car I wanted and making the purchase possible. Brian made sure I was happy with my Avalon and thoroughly educated on all of it’s features. Both he and Darren made the time required go by quickly with a friendly approach and without any sales pressure. That I really appreciated. More

Great experience with Service manager Brad, very helpful, courteous and professional. We also traded Rav4 while there Great Experience with John Nixon and all associates. courteous and professional. We also traded Rav4 while there Great Experience with John Nixon and all associates. More

salesman Jonathan Leary I would like to take the time to express my gratitude to Jonathan Leary for the work and effort that he game me while searching for a vehicle at Shelo I would like to take the time to express my gratitude to Jonathan Leary for the work and effort that he game me while searching for a vehicle at Shelor Motor Mile on Wednesday July 1st, 2020. I tried out the vehicle that I really wanted at the dealersip which was the Toyota Camry XSE...and he told me that no one would finance that vehicle for me, which made me very sick and very very upset. Then I tired out a 2017 Toyota XLE, did not really like it at all, but did not have enough money for the down payment for this car. Last but not least there was the 2020 Toyota Camry LE, which I really do not like, but I accepted. He really tried hard and worked really hard getting this car for me, and I greatly appreciate it. The 2019 Toyota Camry XSE is my dream car as far as the Toyota vehicles. Although I am not happy with the Toyota Camry LE, I will drive it, and that is all that I can say as far as the vehicle goes. The Camry XSE is my dream car because it is the color that I wanted, the year that I wanted, and everything that I wanted. I could really cry my eyes out because my heart was set on this vehicle. I am sick to my stomach because of this matter, but Jonathan worked graciously to help me, and I really do appreciate that even though the transaction did not work out in my favor. This is all that I can say. I am dissatisfied, but I do have a vehicle, this is all that I can say. More

Stephen Lancaster at Shelor Toyota was very knowledgeable and helpful on all Toyota models available on the lot , He definitely earned a repeat customer for the future. and helpful on all Toyota models available on the lot , He definitely earned a repeat customer for the future. More

Airbag recall and inspection Have always enjoyed PROMP service, including today. Service manager noticed I was overdue for inspection. Offered to do it today in addition to airba Have always enjoyed PROMP service, including today. Service manager noticed I was overdue for inspection. Offered to do it today in addition to airbag recall fix. Whole appt took less time than anticipated. I ALWAYS GET PROMPT AND COURTEOUS TREATMENT AT THIS DEALERSHIP. Couldn’t be more pleased. More