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Shelor Toyota
Christiansburg, VA
2,005 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,005 Reviews of Shelor Toyota
August 19, 2019
RAV4 Servicing Arrived on time for vehicle servicing which included state inspection, oil change, 5k mike checkup. Services provided as requested in a reasonable ti Arrived on time for vehicle servicing which included state inspection, oil change, 5k mike checkup. Services provided as requested in a reasonable time period. Results reviewed with me by service manager/tech. Note: Service reminder emails/text messages sent to ensure appointment date and time are not forgotten, or allow you to change appointment if conflicts arise. We really like these notifications. More
by Rjones
Employees Worked With
Bead Wight, Eric Tignor
August 19, 2019
Very good I brought my Toyota to get the tires rotated for a service. The guy in the express lane was very nice told us where to go and everything. He told us i I brought my Toyota to get the tires rotated for a service. The guy in the express lane was very nice told us where to go and everything. He told us it will take 2 hours because they was busy. It didn’t take no more than half a hour. More
by cnh1998
Employees Worked With
Austin, William Crosscup
August 19, 2019
Excellent Service Best service in the NRV. Fast, courteous, and thorough. Service desk people are super nice and friendly to work with and exceptionally helpful. Jon Best service in the NRV. Fast, courteous, and thorough. Service desk people are super nice and friendly to work with and exceptionally helpful. Jon Lancaster is best mechanic ever. Highly recommended. More
by DJ2444
Employees Worked With
Brad and Jon Lancaster, William Crosscup
August 13, 2019
Was expecting a used vehicle and left with a new! We went into Shelor with the hopes of purchasing a used vehicle. After test driving a half dozen cars our Salesman Matt Moore presented 2 brand new dr We went into Shelor with the hopes of purchasing a used vehicle. After test driving a half dozen cars our Salesman Matt Moore presented 2 brand new dream vehicles that were available at a better rate. Not once was he aggressive with his demeanor or sales pitch. He truly cared about our needs and was willing to work tirelessly to meet them. What a wonderful unexpected experience and surprise. We’ll be back! More
by BeelRav4
Employees Worked With
Matthew Moore
August 12, 2019
Don't trust Shelor's Service Department I had a cracked windshield due to a rock hitting it. Safelite of Roanoke, VA came out and replaced it. After the repair they informed me that since I had a cracked windshield due to a rock hitting it. Safelite of Roanoke, VA came out and replaced it. After the repair they informed me that since my car was equipped with Driving Assist System it should be recalibrated. They told me that I could either bring it to them or take it to the dealer. Safelite is an hour away, my dealer, 30 minutes. So, I chose to take it to the dealer. At this point, all my computer systems appeared to be working except for the auto windshield wipers and there were no error reports displayed on my dashboard. When I took it to Shelor Toyota, they informed me that my front facing camera was broken and that it would cost $1,468.84 to repair. I told Shelor that it had been working just fine before I brought it to them. They told me that the recalibration must have found the broken camera and that my Driving Assist System would not work and that I would have an error message displayed on my dashboard until the camera was replaced. They told me to contact my insurance company (GIECO) and that my insurance would pay for the new camera. I did just that. GIECO put me in touch with Safelite. A warranty inspector from Safelite came out and looked at my car to make sure all the connections were secure. They also asked me if I would bring it to their shop in Roanoke so they could try to recalibrate it. I agreed. The inspector also asked me where I had taken my car to get it recalibrated. I told him "Shelor". He said, "I thought so. We've had about 4 other vehicles that were recalibrated there that have reported broken cameras." My appointment with Safelite was today. They had no problem recalibrating the system and everything works just fine. There was no broken camera. It seems to me that if anyone can recalibrate a Toyota's Driving Assist System it should be a Toyota dealer. I believe that Shelor disabled my Driver Assist System to fraudulently collect payment for a new front facing camera and that this is not the first time they have done so. I have filed a Fraud Report with the National Insurance Crime Bureau. More
by z
Employees Worked With
Eric Tignor, Scott Hall
August 10, 2019
Treated unlike any other customer before. I am very young looking for my age, however, that did not hinder the sales process at Shelor toyota as I was given the red carpet treatment. I am very young looking for my age, however, that did not hinder the sales process at Shelor toyota as I was given the red carpet treatment. More
by Koontz
Employees Worked With
Matt Moore
August 08, 2019
Service I took my 2019 Camry to Shelor Toyota for a 5000 mile service after making an appointment over the phone. I was greeted promptly and courteously by Sc I took my 2019 Camry to Shelor Toyota for a 5000 mile service after making an appointment over the phone. I was greeted promptly and courteously by Scott Hall. He quickly processed my information and called a shuttle to take me to work. Once my appointment was completed, I received notification that my vehicle was ready. When I went back to Shelor Toyota, the attendant processed my transaction quickly and professionally. More
by Dduke0583
Employees Worked With
Scott Hall, William Crosscup
August 06, 2019
Fast and easy The salesman and sales manager were honest and easy to work with and very accommodating to our needs definitely a good experience and we would buy the The salesman and sales manager were honest and easy to work with and very accommodating to our needs definitely a good experience and we would buy there again More
by Carbuy123
Employees Worked With
Jeremiah Johnson
August 03, 2019
Purchase of New Highlander Excellent dealership with experienced personnel in all areas. They treat you as a valued client and to build a relationship. We have purchased vehic Excellent dealership with experienced personnel in all areas. They treat you as a valued client and to build a relationship. We have purchased vehicles from them before and each time it is a pleasant experience. For this last purchase, David, Bowie, Johnathan and Brian were outstanding! A great team of professionals. More
by CAM2019
Employees Worked With
Bowie, Johnathan and Brian
July 19, 2019
Great Experience at Shelor I knew what I wanted, I knew how I wanted the deal structured and I knew what I wanted to pay. The guys at Shelor made it happen within 24 hours with I knew what I wanted, I knew how I wanted the deal structured and I knew what I wanted to pay. The guys at Shelor made it happen within 24 hours with no hassle or stress. Great experience buying my new Tacoma! More
by DrK
Employees Worked With
Tyler
