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Shelor Toyota

Christiansburg, VA

4.8
2,017 Reviews
Call Dealership (540) 381-8417
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2230 Roanoke St

Christiansburg, VA

24073

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2,017 Reviews of Shelor Toyota

January 26, 2024

Nikki and the service staff at Shelor Toyota in Christiansburg, Va. are excellent. They definitely are all about the customer! More

by Debbie C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki
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Jan 26, 2024 -

Shelor Toyota responded

Debbie, we're so glad to know that Nikki and our service staff at Shelor Toyota provided you with excellent customer care. Thanks for the positive feedback!

January 23, 2024

Danny was very helpful and professional. The whole process was overall one of the easiest and fastest experiences I’ve ever had. More

by jeffwe7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Wilson
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Jan 23, 2024 -

Shelor Toyota responded

We're glad to know that Danny was able to provide you with a smooth and efficient experience at Shelor Toyota. Thanks for sharing your feedback!

January 21, 2024

Nikki is an excellent service person to work with. She is very talented in her job and explains everything up front and there are no surprises. More

by cjwoodby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Cerva
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Jan 22, 2024 -

Shelor Toyota responded

Thanks for recognizing Nikki's excellent service! The team at Shelor Toyota is always here to help - see you down the road!

January 18, 2024

I was told that the trim piece that is broken on my brand new truck will be replaced this time but no more and that I need to learn a better way to get In-N-Out of my truck. More

by ronblack45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dustin moore
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Jan 22, 2024 -

Shelor Toyota responded

Ronald, thank you for taking the time to speak to our Service Manager. As he explained, Toyota agreed to cover the trim piece under warranty this time. We make every attempt to submit necessary claims to Toyota, but on the next occurrence, it may not be covered if Toyota determines it is damaged and not defective. Please reach out if we can assist in any way. Thank you, Customer Relations- cr@shelor.com

January 13, 2024

Kwaku was very polite and helpful in what can be a stressful purchase. We also appreciated that he was not pushy. More

by enjoyablenoises
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kwaku
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Jan 15, 2024 -

Shelor Toyota responded

We're glad to know that Kwaku provided a stress-free car-buying experience for you! Thanks for sharing your feedback with the Shelor Toyota Team. Happy driving!

January 12, 2024

Dustin was amazing to deal with in maintenance. Very courteous and helpful. The work was completed in a timely fashion and all under warranty More

by Efox01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Jan 12, 2024 -

Shelor Toyota responded

We're glad to know that Dustin and our maintenance team at Shelor Toyota were able to provide you with timely, courteous service. Thank you for the positive feedback!

January 09, 2024

Brian B helped me to purchase my lease . I was very apprehensive about the transaction and he made it pain free..totally !! Brian was approachable and professional. I would rate then 10/10 More

by kmoranplano@aol.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian B
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Jan 09, 2024 -

Shelor Toyota responded

We're delighted to know that Brian was able to assist you with your lease purchase at Shelor Toyota and make the process stress-free! Thank you for sharing this positive experience. Enjoy your new ride!

January 09, 2024

Great service and a nice place to wait while the car was serviced. Thank you for taking good care of me today. More

by Pete Huber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
several
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Jan 09, 2024 -

Shelor Toyota responded

Pete, we're glad to know you had a great experience at Shelor Toyota and enjoyed our waiting area. Thanks for trusting us with your car's service needs!

January 05, 2024

Everyone at the dealership was very knowledgeable and were willing to help me with whatever needed starting as I stepped out of my vehicle on the initial arrival. More

by Rob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew in sales, Melissa in finance
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Jan 07, 2024 -

Shelor Toyota responded

Rob, it's great to know our team at Shelor Toyota was able to provide you with the knowledgeable and helpful service you needed. Thanks for sharing your experience!

January 05, 2024

Has plenty of inventory willing to go the extra mile to get what your looking for great sales lady not super pushy just there to help More

by dshawver95
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beverley Michele
Report | Print
Jan 05, 2024 -

Shelor Toyota responded

Thanks for the review! We're glad to know our team at Shelor Toyota was able to assist you effectively. Your satisfaction is important to us!

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