Sheridan Ford

Fair sales experience, terrible after sales experience I bought a 3 year old heavy duty truck this August. The salesman and manager were decent through negotiations and I think I got a good deal. Since t I bought a 3 year old heavy duty truck this August. The salesman and manager were decent through negotiations and I think I got a good deal. Since the truck was 3 years old, it just passed it's bumper to bumper warranty. I knew that going into the sale, but 3 months later, the sunroom assembly breaks. I called David Willis, one of the sales managers to see if they could help with some of the $2400 expense. His answer was a question, "when did you feel you own the car?". Fair question and again, I accepted the deal and condition as is. My request was for them to help me out and David made it very clear that was not an option. It wasn't the best sales experience I have had buying a car so I didn't rate them sooner, but I do think other buyers need to know that this isn't a dealership that will go the extra mile to help a customer. More

service department is awful Completely unprofessional. Their service department is awful. Had to bring my vehicle in twice for the same thing. STILL NOT FIXED! I would never retu Completely unprofessional. Their service department is awful. Had to bring my vehicle in twice for the same thing. STILL NOT FIXED! I would never return there. More

Terrible Customer Service I am currently in the process of waiting for a new F-150 that I ordered from Sheridan Ford. Unfortunately, there have been some significant delays to I am currently in the process of waiting for a new F-150 that I ordered from Sheridan Ford. Unfortunately, there have been some significant delays to receiving my truck, however this is not at all the driver of this review. I ordered my truck in mid April of this year and was explicitly given expectations of around 5-6 weeks maximum for my truck to be built and delivered to me. These expectations have been proven false. This alone is not a large issue. Things happen. The dealership can't be expected to take any blame for delays in the building of the vehicle or for the actual delivery to the dealership. My complaints rest alongside the communication to me during this whole process. I have received zero phone calls from my salesman. I began calling once a week on each Friday after the 4th week once I ordered the truck. I have received 4 possible due dates that were given to me with such conviction that one would think that the whole Earth would have to catch on fire before this truck was going to be delayed past the due date. I was given one particular due date at which I had to call around late afternoon to inquire about when I should come in, only to find out that it had been delayed for two weeks. The last due date I have been given (again only after I called the salesman) was June 24th. This date rolled by without a call to me to tell me that the truck had not been delivered and that I should not come to the dealership. Once I called that night, I was informed there was nothing that they could tell me. I asked if they could call the rail carrier to inquire as to why the truck is late. The response I received was that they don't know who to call and do not know where the truck is. If I buy a $0.50 book on Amazon I can get a tracking number and find out every 6 hours where the book is located prior to delivery but a $40K truck is supposedly drifting off in America somewhere without any papers, tracking number, or people to call to check the status. On June 25th, the entire day went by without a call. I called that night at 7:30PM to air my frustration about the lack of communication. I was promised by Rob that I would receive a call "every day" until the truck arrived. Today, June 26th, I received no call. I called tonight at 5:30 and asked Rob to call me back to let me know what is going on. No call back. My frustration has reached a crescendo. I have opened up a case with Ford customer service about the dreadful customer service I have received to date. During this call, the Ford representative, Steven, informed me of a website that I could personally track the status of my truck and the shipment/delivery. I informed Steven that this fact only adds to the lack of communication and service I have received to date. I was never informed of this site and if I had been, I wouldn't have wasted 15 telephone calls in the past 10-11 weeks to the salesman that can't give me the time of day to call me. There was one simple piece of information, however, that I would need to access this site to view my truck; order/VIN number. So I called Sheridan Ford again tonight around 7:30 PM. I asked for anyone in the sales department who could provide me with this information. I, unfortunately, was transfered to Rob who asked if he could call me back in "5 to 10 minutes" as he was with a customer. As you might have already surmised, Rob did not ever call me back. Enough is enough. I am a patient man and give people the benefit of the doubt, but over the past 10 or 11 weeks I have heard so many cliche sales lines each time I called, have been given every excuse in the book, and have received as little info as possible regarding my truck. Stop telling me that you were just about to give me a call when this is the 10th time that I have called you! Make it right Sheridan Ford, there is still time to rectify my experience. As I stated earlier, delays happen and in no part do I blame the delays on this dealership. But there is no excuse for not providing realistic expectations and timely updates to your customers. More

I had the experience of showing up at 4:00 p.m. on a Saturday due to my husband's work schedule - your dealership closes at 6:00 p.m. Keith knew I would be there to look at one particular car but I had Saturday due to my husband's work schedule - your dealership closes at 6:00 p.m. Keith knew I would be there to look at one particular car but I had stopped in the night before with a friend who was also looking for a car - now my decision was broadened to four vehicles. Keith was busy helping another customer complete their business so that gave me the time to let my husband look at the cars I had narrowed my choice down to. No pressure - IT WAS GREAT! We had time to discuss our choices without anyone looking over our shoulders. Keith gave us some keys to try out vehicles and a decision was easy after that. Here comes 6:00 p.m. - DANG! Keith never looked at the clock and Aaron began processing our paperwork to purchase a different Ford Edge than what I originally called him on. YEA!!! Light colored interior!!!!! I thanked both Aaron and Keith for staying till 8:00 p.m. to complete our purchase and asked them to thank their families as well. Saturday night - many have plans and I didn't feel like I was imposing. I will make future efforts not to do that again as I know how precious family time is for everyone. Thanks again guys and I wish you the best!! Denise Hearn More

The sale person was very nice and helpful. He helped me out when I was having trouble with a different dealership. He made it a smooth transaction for me. out when I was having trouble with a different dealership. He made it a smooth transaction for me. More

Probably the best car buying experience that I have ever had. I have been buying cars since 1965. This was the first time that I wasn't strong armed. It took me a week to make a decision. No daily calls, no had. I have been buying cars since 1965. This was the first time that I wasn't strong armed. It took me a week to make a decision. No daily calls, no emails, just quiet patience. I liked that. In addition, I haven't brought an American made car in over 30 years and I am glad that I have given the industry another chance. It has been my pleasure to drive a Lincoln MKZ. More

Went to test drive a BMW at Sheridan Ford not expecting to buy that day. I arrived, and was immediately greeted by Tim Sheridan. He had a genuine smile on his face, and I started talking about financing, b to buy that day. I arrived, and was immediately greeted by Tim Sheridan. He had a genuine smile on his face, and I started talking about financing, but he insisted that we go for a ride first. Tim was very friendly, and talked to me about what I did as a job, hobbies, and small talk. After getting back to the dealer, he sat down, and talked about whether I liked the car. Of course, I would have given my first born for it, but anyways. After spending 5 hours dilliberating, and negotiating a special deal, I ended up buying the BMW //M Roadster. Honestly, this was the best experience I have ever had at a dealership. Anyone under 25 who goes into a BMW dealer is immediately ignored or snuffed at. However, at Sheridan Ford, they took the time to negotiate a great price, and made sure I was pleased with the car. No offense, I wouldn't recommend a Ford to anyone, but I would recommend Sheridan Ford if you are looking to buy a used car. Believe me, I am very finicky about how I'm treated, and was very impressed. I absolutely love my car, and won't be trading it in anytime soon. A++ job to Tim, and all those who got me my new favorite toy!! =) Derek More

Jim took the time to explain all the new features including the sync which was very beneficial since I spend a lot of time with my job driving around. They got me an excellent rate which was better t including the sync which was very beneficial since I spend a lot of time with my job driving around. They got me an excellent rate which was better than I could on my own. Great follow up and I would highly recommend them! More