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Sheridan Ford

Wilmington, DE

4.2
396 Reviews
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4001 Kirkwood Hwy

Wilmington, DE

19808

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Showing 396 reviews

November 27, 2025

I presented my car problems to John I. My car would not start on Saturday night. I called AAA and the tech checked the battery and it was ok. I proceeded to tell John I think my battery pr More

by annesaunder43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John I. - Service
Dec 04, 2025 -

Sheridan Ford responded

Thanks for the kind review! - Chip Sheridan

November 26, 2025

I found the SUV of my dreams! Beautiful vehicle with all of the “bells and whistles”. The sales person, David, was fantastic. Very knowledgeable and helpful. A true profession More

by Kate S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hernandez
Dec 04, 2025 -

Sheridan Ford responded

Thanks for the kind review! - Chip Sheridan

November 26, 2025

Instead of fixing an issue they put you in a upgraded model with the same issues. More

by ttupac36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel Lopez Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Ford
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2025

Very helpful, and informative in letting me know what was happening with my vehicle. Rodney at the service deck was very helpful thank you. More

by ch_ed.3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney
Nov 24, 2025 -

Sheridan Ford responded

Ed, Thank you for the positive review! We appreciate your feedback!- Chip Sheridan

November 24, 2025

Communications with customer is not a priority Trying to sell tires when not needed is a priority More

by reynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service staff
Nov 24, 2025 -

Sheridan Ford responded

Reynolds, I'm sorry if our communication was lacking. If there is anything I can do to rectify the situation please reach out to me directly. - Chip Sheridan csheridan@sheridanautogroup.com 302-319-3951

November 23, 2025

I had car. problem car sheild whenni started off they wanted charge me aroundml $1000 the car handle inpah oop 315.00.then whenngomto oay a rep.asked me if i cou More

by bchatmon42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Sheridan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbie
Nov 24, 2025 -

Sheridan Ford responded

I am writing to sincerely apologize for any inconvenience or issues you may have experienced with our service process. We strive to provide the best possible experience for all our customers, and I am truly sorry that we fell short of your expectations in this instance. If there is anything at all that I can personally do to rectify the situation or assist you further, please do not hesitate to reach out to me directly. I am here to listen and work towards a positive resolution. - Chip Sheridan csheridan@sheridanautogroup.com 302-319-3951

November 22, 2025

Rodney took good care of me despite the fact that I walked in for my oil change and found out I had other stuff wrong with my car. They got the job done efficiently More

by tinaknowlton74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney
Nov 24, 2025 -

Sheridan Ford responded

Thanks for the positive review. We appreciate your feedback. - Chip Sheridan

November 22, 2025

I bought a 2025 for bronco big bend at this location. Had to haggle a little over trade in but ultimately came to a common ground. Very happy with my purchase so far. Salesman was very helpfull. More

by Crystalroark530
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Sheridan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel Lopez Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2025 -

Sheridan Ford responded

Thank you for the positive review. We appreciate your feedback! - Chip Sheridan

November 21, 2025

Very impressed with dealership. Customer service was excellent. Overall a very positive experience. Thank you. More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Nov 24, 2025 -

Sheridan Ford responded

Thank you for the positive review. We appreciate your feedback! - Chip Sheridan

November 21, 2025

Highly recommend Sheridan if you’re in the market for a new vehicle. David H. was my salesmen and he was fantastic, guided me through all my options and helped me pick out the perfect truck! Reda helped wi More

by vincentkahler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hernandez
Nov 24, 2025 -

Sheridan Ford responded

Thank you for the positive review. We appreciate your feedback! - Chip Sheridan

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